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Polana Serena Hotel

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Traveller (434)
Room & Suite (67)
Pool & Beach (61)
Overview
  • Excellent56%
  • Very good30%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“main building”(28 reviews)
“grand dame”(9 reviews)
“grand old lady”(10 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (600)
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141 - 145 of 444 reviews
Reviewed 10 January 2016 via mobile

Given the history and the heritage of this hotel I found it a bit of an anticlimax, but nevertheless it's a solid, well run 5 star hotel. I have no complaints other than that I don't like air conditioning but the rooms are not set...More

Thank Alastair A
Response from Miguel S, General Manager at Polana Serena HotelResponded 14 January 2016

Dear Alastair A, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you...More

Reviewed 7 January 2016 via mobile

As you would expect, Serena standards all round; from the airport transfers, speedy check-in, great meals, cozy rooms with great views. It was a nice start to the holidays for a first time visit to Maputo! They had great activities for children too; my nieces...More

Thank Yvonne J
Response from Miguel S, General Manager at Polana Serena HotelResponded 14 January 2016

Dear Yvonne J, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you...More

Reviewed 6 January 2016

This charming hotel offers everything you need: Great service, good wifi, clean rooms and an excellent breakfast. After each day of exploring the vibrant and bustling of Maputo, it felt amazing stepping into Polana for some down time.More

Thank VicSmit
Response from Miguel S, General Manager at Polana Serena HotelResponded 14 January 2016

Dear VicSmit, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments...More

Reviewed 31 December 2015 via mobile

Polana Serena Hotel is called the Grand Dame of Africa. Arrival and check in was chaotic. The room is spacious, colonial style interior but out dated (like the whole hotel). Nice view from our room, the hotel is overseeing the sea which makes it a...More

Thank G M
Response from Miguel S, General Manager at Polana Serena HotelResponded 14 January 2016

Dear GM, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. We do regret your experience...More

Reviewed 31 December 2015 via mobile

The hotel is located near the shore with a nice view of the ocean. The hotel is quite nice trying to keep up a colonial atmosphere and succeeds to a great extent. However the hotel needs renovation at most ends including the suites which are...More

Thank Gregor1040
Response from Miguel S, General Manager at Polana Serena HotelResponded 14 January 2016

Dear Marvin H, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$ 227 - US$ 340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 227 - US$ 340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (434)
Room & Suite (67)
Pool & Beach (61)
Dining (44)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
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Megan M
10 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
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Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
15 October 2014|
AnswerShow all 8 answers
Response from SerenaHotels | Property representative |
Dear Ryan, We do have Wi-Fi throughout the hotel not just in the business centre. Looking forward to have you staying with us.
1
Vote
Room Tips
"Try and sleep during the day and explore the city during carpet repair time,"
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"view of the ocean - some rooms have balcony's with deck chairs, an added extra if you want to catch..."
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"Sea facing rooms and top floor above the veranda restaurant"
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"ocean view !"
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