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Av. Julius Nyerere 1380, Maputo 1100 Mozambique
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$191
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PolonaSerena Hotel
$223
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$151
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Free cancellation until 17/12/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (596)
Room & Suite (69)
Dining (57)

About

#2 of 42 hotels in Maputo
Location
Cleanliness
Service
Value
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Airport transportation
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
Languages Spoken
English, French, Spanish, Afrikaans and 3 more
726Reviews9Q+A100Room tips
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Liliane N wrote a review Oct 2022
+1
Polana is the best hotel in Mozambique ever!the customer care was very excellent, good views, best food, thank you so much for everything we will be happy to come back again!my birthday dinner was amazing best cake ohh!!thank you
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Yes I would like to come back again with family!it’s very nice to be there in holiday even in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sonia Carrasco, Marketing at Polana Serena Hotel
Responded 21 Oct 2022
Dear Liliane, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa C wrote a review Aug 2022
Placencia, Belize120 contributions27 helpful votes
It took an hour to get our dinner even though the restaurant had more employees than guests. We ordered ice cream for dessert and it took 30 minutes. They told me they had to go to the store to get some when I asked why it was taking so long. We were tired travelers and it is unacceptable to have to wait so long for food! We got there at 7:30pm and did not get our food until 8:30 and then ordered ice team at 8:50 and it arrived at 9:25pm. Do better, Polana staff.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sonia Carrasco, Marketing at Polana Serena Hotel
Responded 16 Aug 2022
Dear Mrs Lisa, Greetings from POLANA SERENA HOTEL, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL. Yours Sincerely Regards, Anderson Mburugu Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CKAY16 wrote a review May 2022
1 contribution
I enjoyed my 2 weeks stay in Maputo.. in a spacious ocean facing room. Great and friendly staffs who were ready to help and provide support, clarification and guidance. To single out Chef Martin who was at my service and encouraged to sample various Cuisine. The variety was excellent. Also to acknowledge Guest Relations Julia who was daily concerned of my feedback on anything I would need done and of course her guidance on knowing Maputo. Thanks for enrolling me onto the royalty program. The gym facility was excellent and it was always refreshing to re-energize in the gym after a busy day. To everyone right from the potters, to the reception and security and everyone, I will always look forward to your reception while in Maputo
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sonia Carrasco, Marketing at Polana Serena Hotel
Responded 22 Jun 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simphiwe M wrote a review Feb 2022
1 contribution
Our chef Martin very friendly,easy to communicate with him because he speaks good english,He prepares my granmothers food correctly as we explained to him & deliver our orders on time,we enjoyed our stay and we coming back soon with my Granmom,
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Serena Hotels, Marketing at Polana Serena Hotel
Responded 11 Feb 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
naka wrote a review Feb 2022
1 contribution
It's most great hotel in Mozambique. The breakfast can choose a lot of menu. Hotel is good hospitality and beautiful view. The gym and pool are very clean. I'm very happiness time. I'll be back again.
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Serena Hotels, Marketing at Polana Serena Hotel
Responded 11 Feb 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Consolata L wrote a review Feb 2022
1 contribution
I wish to commend Mr. Martin Gituma, the Chief Chief of Polana Serena Hotel for exemplary service rendered to me and my colleague during our stay at the Polana Serena Hotel. The accomodations was outstanding and I look forward to spending holiday with family as soon as time allows. I will be glad to recommend colleagues and friends to consider accomodations at the Hotel Polana whenever they are in Maputo. Martin went his way to make our visit to Maputo memorable with delicious meals. I particularly commend Martin for organizing our pick up from Airport to the Hotel and also pick up from hotel to their airport during our departure from Maputo. Martin also ensured we got the best rooms and negotiated for good rates. Further, Martin organized for a good venue for our meetings and meals refreshments.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Serena Hotels, Marketing at Polana Serena Hotel
Responded 11 Feb 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louise Alexandra wrote a review Feb 2022
Cape Town, South Africa4 contributions1 helpful vote
My grandparents & parents used to relay stories of prawns & dancing at the infamous Polana & for decades it was on my bucket list. Remnant of Durban’s Oyster Box, the beautiful location & architecture did not disappoint. Despite the excessive Corona marketing rather than hotel leisure activities & offerings & understock room, we had a ball. Reason being, the wonderful Suresh Kumar (F&B Director & stand-in GM) He saw every stumbling block as a challenge & rose to the various occasions magnificently. He acted on the double, made plans were plans were required, saw to the needs of every individual hotel guest & added an 80’s flamboyant flair to this yesteryear hotel. The hotel is hungry for people, parties, frivolity, fabulous cuisine & can do with less rules & regulations such as ‘no swimming after 6pm. In summer this is magic hour & the best time of the day… I say, let’s throw those beautiful doors open, sort out the minor maintenance issues (broken treads & tiles) & let the champagne flow & the pool come alive again The Polana is one of very few hotels worldwide that never closed her doors during the pandemic. Therefore, she did not go stake line many of her contemporaries. Again, thanks to Suresh & his tenacity & experience & the wonderful work of the Serena Group Finally, treat yourself to peri chicken & flan pudding on the terrace. Every bit as good as the best the city has to offer. I look forward to my next visit & hope he will remain at the helm to replace that fifth proverbial star
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Henrietta Mwangola, Marketing at Polana Serena Hotel
Responded 4 Feb 2022
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ollsen wrote a review Jul 2021
Maputo, Mozambique51 contributions6 helpful votes
British High Commission - Queen's Birthday Party.Awesome Service Once again the Polana Team lived up to our expectations .The service at the QBP event held at Salao Nobre went very smoothly.The food and service was excellent.Special thank you to Tassia and Alcinda for the excellent coordination and also to Chef Martin for the excellent food and for organising the food tasting session. We are looking forward to work together in our future events.Highly recommended from the British High Commission.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bob wrote a review Jan 2021
Mozambique1 contribution
Excellent food! Chef Martin is my celebrity Chef, he came highly recommended and surely lived up to his reputation. So six of us went to celebrate a friends graduation over a meal and drink, a colleague recommended Polana Hotel. Definitely coming back for more!!!
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Wilfred Shirima, General Manager at Polana Serena Hotel
Responded 15 Feb 2021
Dear Mr. Robert, Thank you very much for taking the time to review and share your wonderful experience about your last visit at Polana Hotel, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that our staff made you feel at home and I am certain that they enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience especially at the Restaurant. Thank you once again for sharing and we look forward to welcoming you back soon. Regards Mr. Abhishek Negi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pietsteyn2 wrote a review Jan 2021
Johannesburg, South Africa83 contributions11 helpful votes
We arrived in Mozambique at our destination to stay for only one night. Totally dissatisfied with the place that belied the advertisement, we were discussing our choices for late December! Off we sent two of the group: Check out the Polana. The rest of us calculated the unexpected extra expense. Back they arrived: Big surprise! Polana had SIX rooms! We were on our way! At the reception everything went perfectly. Porters, front desk staff were great and the room I got was everything I expected from this old lady, but for the subtle background smell of stale smoke. The bed was comfortable, but the towels old. The view, pool area etc was splendid, except for the slippery floor of pool and surround. Breakfast was substandard. Will I go back? Yes, but at the same deal, no more
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vincent Matei, Marketing at Polana Serena Hotel
Responded 26 Nov 2021
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$153 - $223 (Based on Average Rates for a Standard Room)
LOCATION
MozambiqueMaputo ProvinceMaputo
NUMBER OF ROOMS
142
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POLANA SERENA HOTEL (Maputo) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Polana Serena Hotel
Which popular attractions are close to Polana Serena Hotel?
Nearby attractions include FEIMA - Feira de Artesanato, Flores e Gastronomica (0.5 km), Paroquia Santo Antonio (0.4 km), and Parque dos Continuadores (0.3 km).
What are some of the property amenities at Polana Serena Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Polana Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Polana Serena Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Polana Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Polana Serena Hotel?
Conveniently located restaurants include txhapo txhapo, A Nossa Tasca, and JN 281 by Brasa Rio.
Are there opportunities to exercise at Polana Serena Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Polana Serena Hotel have an airport shuttle?
Yes, Polana Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Polana Serena Hotel have airport transportation?
Yes, Polana Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Polana Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.