Polana is the best hotel in Mozambique ever!the customer care was very excellent, good views, best food, thank you so much for everything we will be happy to come back again!my birthday dinner was amazing best cake ohh!!thank you
It took an hour to get our dinner even though the restaurant had more employees than guests. We ordered ice cream for dessert and it took 30 minutes. They told me they had to go to the store to get some when I asked why it was taking so long. We were tired travelers and it is unacceptable to have to wait so long for food! We got there at 7:30pm and did not get our food until 8:30 and then ordered ice team at 8:50 and it arrived at 9:25pm. Do better, Polana staff.
I enjoyed my 2 weeks stay in Maputo.. in a spacious ocean facing room. Great and friendly staffs who were ready to help and provide support, clarification and guidance. To single out Chef Martin who was at my service and encouraged to sample various Cuisine. The variety was excellent. Also to acknowledge Guest Relations Julia who was daily concerned of my feedback on anything I would need done and of course her guidance on knowing Maputo. Thanks for enrolling me onto the royalty program. The gym facility was excellent and it was always refreshing to re-energize in the gym after a busy day. To everyone right from the potters, to the reception and security and everyone, I will always look forward to your reception while in Maputo
Our chef Martin very friendly,easy to communicate with him because he speaks good english,He prepares my granmothers food correctly as we explained to him & deliver our orders on time,we enjoyed our stay and we coming back soon with my Granmom,
It's most great hotel in Mozambique. The breakfast can choose a lot of menu. Hotel is good hospitality and beautiful view. The gym and pool are very clean. I'm very happiness time. I'll be back again.
I wish to commend Mr. Martin Gituma, the Chief Chief of Polana Serena Hotel for exemplary service rendered to me and my colleague during our stay at the Polana Serena Hotel. The accomodations was outstanding and I look forward to spending holiday with family as soon as time allows. I will be glad to recommend colleagues and friends to consider accomodations at the Hotel Polana whenever they are in Maputo. Martin went his way to make our visit to Maputo memorable with delicious meals. I particularly commend Martin for organizing our pick up from Airport to the Hotel and also pick up from hotel to their airport during our departure from Maputo. Martin also ensured we got the best rooms and negotiated for good rates. Further, Martin organized for a good venue for our meetings and meals refreshments.…
My grandparents & parents used to relay stories of prawns & dancing at the infamous Polana & for decades it was on my bucket list. Remnant of Durban’s Oyster Box, the beautiful location & architecture did not disappoint. Despite the excessive Corona marketing rather than hotel leisure activities & offerings & understock room, we had a ball. Reason being, the wonderful Suresh Kumar (F&B Director & stand-in GM) He saw every stumbling block as a challenge & rose to the various occasions magnificently. He acted on the double, made plans were plans were required, saw to the needs of every individual hotel guest & added an 80’s flamboyant flair to this yesteryear hotel. The hotel is hungry for people, parties, frivolity, fabulous cuisine & can do with less rules & regulations such as ‘no swimming after 6pm. In summer this is magic hour & the best time of the day… I say, let’s throw those beautiful doors open, sort out the minor maintenance issues (broken treads & tiles) & let the champagne flow & the pool come alive again The Polana is one of very few hotels worldwide that never closed her doors during the pandemic. Therefore, she did not go stake line many of her contemporaries. Again, thanks to Suresh & his tenacity & experience & the wonderful work of the Serena Group Finally, treat yourself to peri chicken & flan pudding on the terrace. Every bit as good as the best the city has to offer. I look forward to my next visit & hope he will remain at the helm to replace that fifth proverbial star…
British High Commission - Queen's Birthday Party.Awesome Service Once again the Polana Team lived up to our expectations .The service at the QBP event held at Salao Nobre went very smoothly.The food and service was excellent.Special thank you to Tassia and Alcinda for the excellent coordination and also to Chef Martin for the excellent food and for organising the food tasting session. We are looking forward to work together in our future events.Highly recommended from the British High Commission.
Excellent food! Chef Martin is my celebrity Chef, he came highly recommended and surely lived up to his reputation. So six of us went to celebrate a friends graduation over a meal and drink, a colleague recommended Polana Hotel. Definitely coming back for more!!!
We arrived in Mozambique at our destination to stay for only one night. Totally dissatisfied with the place that belied the advertisement, we were discussing our choices for late December! Off we sent two of the group: Check out the Polana. The rest of us calculated the unexpected extra expense. Back they arrived: Big surprise! Polana had SIX rooms! We were on our way! At the reception everything went perfectly. Porters, front desk staff were great and the room I got was everything I expected from this old lady, but for the subtle background smell of stale smoke. The bed was comfortable, but the towels old. The view, pool area etc was splendid, except for the slippery floor of pool and surround. Breakfast was substandard. Will I go back? Yes, but at the same deal, no more