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Labourdonnais Waterfront Hotel

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Traveller (408)
Room & Suite (226)
Dining (51)
Overview
Caudan Waterfront, Port Louis, Mauritius See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (431)
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Traveller rating
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All reviewsexecutive floorfive star hotelfabulous hotelbusiness hotelpost boxfront office staffamazing servicestar serviceturn down servicelunch or dinnerlong flightsister hotelspecial mentionshopping mallevery eveningservice providedbusiness trip
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1 - 5 of 328 reviews
Reviewed yesterday

i am a frequent visitor of the Labourdonnias and every time i find this amazing hotel more amazing. the one thing that makes stand out is the staff. They reflect the true Mauritian attitude towards life. Happy, Helpful generous in everyday possible. In my last...More

Thank ak137guru
Reviewed 1 week ago via mobile

We arrived the day before in Mauritius and wanted to go out for dinner, unknown in the coty, the cab took us to this area in port louis, after walking around we discovered this restaurant in the back of this hotel. We ordered the chateaubriand...More

Thank Daryl P
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear Daryl, Thank you for writing this wonderful review. Our staff are the ones who bring life to the hotel, providing our guests with the known warmth and welcome of Mauritian hospitality and paying extra attention to provide a memorable experience to all of our...More

Reviewed 2 weeks ago

I had a business trip in Mauritius during December 2017 where I stayed in this elegant hotel. It was really a very nice experience. First I enjoyed a complementary upgrade to an Executive room with a marvelous view overlooking the Caudan Waterfront. The staff were...More

Thank saranoeman
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear saranoeman, Thank you for this wonderful review. We hope to welcome you again this year or in the near future. Since December 2017, our hotel has underwent a complete renovation of its rooms and Suites. We invite you to experience the same great service...More

Reviewed 2 weeks ago

Labourdonnais is established as one of the island's best hotels. The service is Excellent, the food is very good, and the location is perfect for those wanting to experience the capital city and the waterfront. We usually stay either at Labourdonnais or Hennessy Park, as...More

Thank Nic C
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear Nic C, Thank you for having taken the time to rate and share your experience with us. The great food and service is only possible thanks to the good people that dedicate themselves to providing a unique and personalized service to our guests. You...More

Reviewed 3 weeks ago via mobile

Everything at Labourdonnais was perfect for a business visit. The food was good, the staff were attentive and the rooms were comfortable and well setup. In particular a big thank you to the Front Office staff, who were very patient, understanding and helpful when we...More

Thank George M
Response from Labourdonnais W, Manager at Labourdonnais Waterfront HotelResponded 2 weeks ago

Dear George M, Thank you for taking the time to write a review about your stay with us. We are very humbled by your words and it is with great pleasure that we read your review. Such a personal guest service is what the Labourdonnais...More

View more reviews
About
Description
The Labourdonnais Waterfront Hotel, the flagship of Indigo Hotels is acknowledged as Port-Louis' foremost address for luxurious comfort and refinement. The premier 5 star business hotel in Mauritius, has ...More undergone a serious make-over with extensive renovations, for a new and refreshed look. Five minutes from the financial and business centre of the Mauritian Capital, the Labourdonnais Waterfront Hotel is within easy reach of the CyberCity and offers direct access to the Caudan complex, the island's premier commercial and entertainment centre. An institution on the waterfront, the hotel has become a landmark for its high profile conferences and world-class cosmopolitan cuisine. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Non-Smoking Hotel
Outdoor pool
Sauna
Shuttle Bus Service
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
105
Price range
US$ 225 - US$ 321 (Based on Average Rates for a Standard Room)
Also Known As
Hotel Labourdonnais Waterfront
,
Labourdonnais Waterfront Hotel Mauritius/Port Louis
Location
Mauritius > Port Louis District > Port Louis
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
105
Price range
US$ 225 - US$ 321 (Based on Average Rates for a Standard Room)
Also Known As
Hotel Labourdonnais Waterfront
,
Labourdonnais Waterfront Hotel Mauritius/Port Louis
Location
Mauritius > Port Louis District > Port Louis
Photos
Traveller (408)
Room & Suite (226)
Dining (51)
Pool & Beach (26)
Amenities (18)
Business Centre & Event Rooms (8)
Nearby
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Questions & Answers
Ask a question
Georgia P
29 August 2018|
AnswerShow all 4 answers
Response from LizeS41 | Reviewed this property |
There is a free shuttle running to Port Chambly and Ebene. And they can arrange a taxi for you although I would rather try doing that yourself because it could be very costly.
0
Votes
Mwah M
5 February 2018|
AnswerShow all 3 answers
Response from IndigoHotels | Property representative |
Dear Mwah M, As the other travellers have mentioned, the closest beaches are 30 mins away. Staying with us, you can enjoy access to the 'La Plage' Beach club at Trou aux Biches, that postcard perfect image that JeffLeong... More
0
Votes
priyanka t
Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
27 November 2017|
AnswerShow all 4 answers
Response from IndigoHotels | Property representative |
Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
1
Vote
Room Tips
"Strongly suggested to make time and talk to the hotel staff. they are very knowledgeable, and will appreciate..."
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"Views of the port or the city or towards the west may be had"
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"Ask for sea view or marina view, a Coast Guard vessel had a diesel engine running 24 hours a day with the..."
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"Try Taking Room with the market side view. Its give both feel the water front and Market view too.."
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