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Crossroads Hotel

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148 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Blantyre , Malawi
Reviewed 14 November 2015

I was quite excited to stay at the Crossroads Hotel for the first time. I have been attending seminars and workshops there but never slept there. when I checked in I was amazed by the furnishing throughout the corridors to the rooms and my Deluxe Room was a wonderful experience. The bed, the bedding. the chairs the desks the TV...

Review collected in partnership with this hotel
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Helpful?
Thank henrymX9490JM
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Valued Guest, Thank you for your reviews regarding your stay at Crossroads hotel We are glad that our deluxe rooms was at pace with your expectations. Your feedback is very important as it helps us maintain our service standards and facilities where possible. Once again thank you for your contribution and we look forward to welcome you back in...

Nairobi, Kenya
Reviewed 6 November 2015 via mobile

Situated within a mall complex but quite serene and once inside it is quiet enough. They upgraded my room to an executive suite with no additional costs for me and my colleague. The suite was very spacious and clean. Internet is quite fast but having to get a daily voucher was a bit inconveniencing: u could only use it on...

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Helpful?
Thank kyomu25
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Lennie B, Thank you for taking time to review your stay with us at the Crossroads hotel. Whiles we really excited you found our services and facilities welcoming and up to your expectations, we apologies for the inconveniences you experienced regarding the internet voucher, as well as the burnt chicken served. Be assured all the concerned areas raised will...

Nairobi, Kenya
Reviewed 26 October 2015

I frequently stay here for work. The main reason I elect to stay here is the relatively fast and stable internet connection. If I didn't have this need I would stay elsewhere. Although they are trying to make investments and upgrade some of the rooms, basic cleanliness of facilities is poor (mold in bathrooms, worn and dirty carpets). Staff are...

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Helpful?
Thank AfricaWide
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Africa Wide, Thank you for your review, Crossroads hotel appreciates your feedback as it allows us to address any issues and constantly improve or maintain our service standards and facilities for our guests. We regret that our facilities cleanliness wasn’t in line with your expectations. Your feedback is very important for us, and we will definitely ensure improvements are...

Oslo, Norway
Reviewed 25 October 2015

I stayed at the hotel for a conference, and enjoyed the conference more than the hotel. All was ok, but the place was a bit worn down. I do think the satt and management try their best, but it is still only an average place. The staff was friendly and I have no major complaints, but I will not opt...

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Helpful?
Thank Kenneth V
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Kenneth, Dear Mr. Kenneth Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe We at Crossroads Hotel will like to thank you for your kind feedback regarding your stay with us. It is disappointing to know you enjoyed more of the conference than the services and facilities available. Our mission has always been taking...

Lilongwe - Ntchisi
Reviewed 1 October 2015

The Services are very good though I do not know some the services. The rooms are quite very good including its location. Need just to improve in orienting the customers on the services offered at the facility so that they are aware and including the do and dont's

Review collected in partnership with this hotel
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Helpful?
Thank P5805MQrichardk
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Richard, Thank you for choosing Crossroads Hotel as your final destination of choice in Lilongwe. Whiles we are excited you enjoyed our services, we have also noted we did not meet your expectations in some areas and we truly sorry for that. Your priceless feedback regarding your stay has been taken positively in order to improve on your...

Albuquerque, New Mexico
Reviewed 13 September 2015 via mobile

The Crossroads Hotel was very comfortable, with a huge breakfast every morning. The hotel restaurant was very good and the hotel staff was very friendly. I would definitely recommend the Crossroads. There were shops, banks, and a supermarket in the strip mall next to the hotel which was very helpful

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Helpful?
Thank Ralph M
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ralph M, We appreciate and Thank you for submitting your comments on Trip Advisor regarding your stay with us at Crossroads Hotel. We do aim to ensure each Guest has a memorable experience with us, and we are glad that you had a wide variety choice on breakfast. The hotel staff are so grateful for your recommendations. Your reviews...

Lusaka, Zambia
Reviewed 18 August 2015

I would liken the hotel to an airport waiting lounge - absolutly no ambiance. I only stayed there because my employer insisted. The breakfast and service are mediocre. The bedrooms however are OK with a comfortable (but rather short) double bed, functioning bathroom and not noisy.

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Helpful?
Thank Ken C
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Ken C, Thank you for staying at Crossroads hotel during your previous visit in Lilongwe. We are glad to have your review regarding the comfortable and quietness of your room. I trust your employer regarded us as the best in Lilongwe. However, I must apologize that the ambiance was not at your pace and this diminish your expectation for...

Lower Hutt, New Zealand
Reviewed 18 August 2015

While normally I would consider this an average hotel, in the context of Malawi this was an oasis. Malawi is amazing, but not a destination if you like western comforts. The staff are generally very helpful and friendly, although front counter staff aren't as friendly as most Malawians or indeed as friendly and helpful as the rest of the staff....

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Helpful?
Thank Jonathan F
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Jonathan, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. Whiles we glad most of the staffs were friendly, we will also like to apologies for the unprofessional behaviors displayed by the front office personnel. However, our guest’s comfort is always our priority. Your priceless feedback during your stay with us is the only...

Norfolk, Virginia
Reviewed 11 August 2015

The Crossroads Hotel and staff have been phenomenal. They were so helpful and kind in every way possible. The facilities were great with clean rooms and a lovely little pool and sunning area. The breakfast was excellent. The front office was extremely helpful. Rohit Belwal, the night auditor, was particularly helpful and kind.

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Helpful?
Thank jkelle50
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Mr. Keller, Thank you for choosing Crossroads Hotel as your destination of choice in Lilongwe. We at the hotel, are glad to have hosted you as well as thrilled to know you had a wonderful time and well taken care of by the employees at the Crossroads Hotel. Be assured your great feedback will be communicated to the team....

Bengaluru, India
Reviewed 9 July 2015

Close to the financial hub. They is a super market just outside the complex. Apart from the hotel restaurant, there is a pizza and burger center just outside the hotel. Hotel restaurant serves Indian and Pakistani food. Staffs are cordial but that's typical Malawian - well behaved, down to earth, honest and always ready to help. Rooms could have been...

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Helpful?
Thank orindom
CrossroadsHotel, Guest Relations Manager at Crossroads Hotel, responded to this review

Dear Orindom, Thank you for your priceless review. We are delighted to hear that our services and facilities met your expectations. Your comments are the true yardstick we have for measuring whether or not we have met your expectations. At the Crossroads Hotel, We strive at hospitality beyond expectation. Be assured your suggestions will be communicated to the right department...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Crossroads Hotel offers guests an illustrious and unforgettable stay. Adjacent to the Crossroads Shopping Complex, on the Mchinji roundabout, the hotel is located within minutes of the central business district, and only 25 minutes from Kamuzu International Airport. The hotel combines business services, contemporary dining and state of the art conference facilities, appealing to both leisure and business travellers, offering convenience and easy access to the city’s finest amenities and 124KMs north – east of Lake Malawi. ... more   less 

Additional Information about Crossroads Hotel

Address: Mchinji Roundabout | Crossroads Complex, PO Box X1, Lilongwe, Malawi
Region: Malawi > Central Region > Lilongwe
Price Range: ₹ 4,520 - ₹ 8,319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crossroads Hotel 3.5*
Number of rooms: 101
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Hotel staff and other travellers.
1 question
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Durban, South Africa
over a year ago

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Questions? Get answers from Crossroads Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep your windows closed”
 of 5 bubbles Andamos_bien, 25 Feb 2017 | Read review
“Very communicative”
 of 5 bubbles E4665POalexp, 24 Feb 2017 | Read review
“get the more expensive rooms, never take the cheapest ones, or else you will regret it!”
 of 5 bubbles jackmM2969KY, 16 Feb 2017 | Read review
“I didnt see where Room tip is supposed to be left. However, I wold have tipped MK 2,000”
 of 5 bubbles tchiyiwem, 2 Feb 2017 | Read review
“Provide a study table in a corner that will not prevent free movement in the room.”
 of 5 bubbles D9756RUandrewm, 29 Jan 2017 | Read review
5 of 5