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Elephant Hills Resort

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531 Reviews from our TripAdvisor Community

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There are newer reviews for Elephant Hills Resort
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Showing 466: English reviews
victoria
Reviewed 2 March 2016

We weren't too sure what to expect knowing that Zimbabwe's employment rate is around 70 plus % so imagine our delightful surprise when our bus drove up to this huge, luxurious golf resort with staff eager to assist. We were greeted with a little champagne glass of juice and nice white hand towels for freshening up. How classy! From there,...

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Helpful?
Thank bobgloria
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear bobgloria Your wonderful feedback is well received and appreciated, thank you. We humbly acknowledge your high commendation for Edmore, one of our best waiters and the general atmosphere and services you found here. It is a delight to note that we met with your expectations and l can assure you that we will continue to give our best quality...

Bulawayo, Zimbabwe
Reviewed 26 February 2016

A wonderful stay at this stunning location. Beautiful views of the smoking victoria falls and the Zambezi river and surrounding landscape Beautiful sunrise views from the room. Stunning gardens. Very clean and great service. Our Restaurant meal was very good.

Review collected in partnership with this hotel
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Helpful?
Thank 701shaneg
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear 701shaneg Thank you for the wonderful review of your stay with us. We have shared your positive observations of this hotel with the service team to which it is a delight to note. Looking forward to welcoming you back. Kind regards NKO M

Weymouth, Massachusetts
Reviewed 22 February 2016

Beautiful grounds and rooms, etc. But the difference was the people. Every single person was so nice and helpful and friendly. From reception to maid service to restaurant service, I couldn't have asked for a better stay.

Review collected in partnership with Amoma.com
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Helpful?
Thank 929miriamb
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear 929miriamb Thank you for the review of your stay with us. The service team here is encouraged and motivated to perform even better. It will be an honour to host you again. Kind regards NKO M

Gaborone
Reviewed 9 February 2016

Went on holiday with family. Kids really enjoyed. Great that dstv bouquets includes kid channels. Very friendly, patient and helpful staff all round. The pool area is spectacular. It was a lovely place to relax.

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Helpful?
Thank clem m
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear Clem M Thank you for the review of your stay with us. Grateful and encouraged by the positive comments. It will be a pleasure to host you again in the near future. Kind regards NKO M

Surbiton, United Kingdom
Reviewed 8 February 2016

Perfect hotel to stay: lovely grounds and beautiful pool. The buffet at breakfast was particularly good. All the staff were so friendly and always had a smile. We were there for seven nights and had a great time!

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Helpful?
Thank sussta
NKO M, Manager at Elephant Hills Resort, responded to this review

Thank you very much for your feedback and compliment. We will continue to do our best to deliver a good product and service.

Reviewed 1 February 2016 via mobile

Stayed on level 6 and could see the Smoke that Thunders. Very relaxed atmosphere and really clean rooms. A little out of town but free shuttle made visits easy. On site representative for tours but we used Shearwater. Would suggest three nights rather than four. Found prices across the board quite steep.

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Helpful?
Thank Elizabeth I
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear Elizabeth l Thank you for the review of your stay with us. We have forwarded your concern about pricing for relevant attention. We look forward to welcoming you back. Kind regards NKO M

Lusaka
Reviewed 30 January 2016 via mobile

Nothing really special other than the gate man who performs a stylish dance for every vehicle driving in and out. Tired buildings, monotonous breakfast and conference tea break menus. The rooms? Average is all I can say. On one of the days there was a heavy downpour of rain, the conference room leaked heavily such that putting buckets to hold...

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Helpful?
Thank loriegrey
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear loriegrey Thank you for the review of your stay with us. On behalf of the Management and staff of the Elephant hills resort, would like to express regret for the discomfort you faced during your stay with us. Kindly accept assurance that a major progressive action plan on refurbishing the entire rooms department is on course. It is encouraging...

Jerusalem
Reviewed 22 January 2016

My wife and I stayed for one night at this lodge during a visit to the area. The hotel staff was friendly and very accommodating. The hotel is situated on beautiful spacious grounds ... worthwhile to take a walk with a guide to learn about the surroundings. The rooms are nicely sized with a mosquito net over the bed. The...

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Helpful?
Thank shimon53
NKO M, Manager at Elephant Hills Resort, responded to this review

Good Day, Thank you for taking time to give us your feedback on your experience during your stay with us. We are happy that you enjoyed your stay with us and our food. Your suggestions have been taken into consideration for corrective measure. Once again thank you for the feedback and we look forward to hosting you again.

Hong Kong, China
Reviewed 20 January 2016 via mobile

Stayed here 17 years ago and came back as loved the views over the Zambesi and from certain parts of the hotel you can see the spray from the Falls and also to play on the golf course. Sadly the golf course has deteriorated since my last visit and is in need of some serious investment. However, we got round...

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Helpful?
Thank Alan C
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear Alan C Thank you for the review of your stay with us. The comments and observations you have indicated have been taken into consideration for corrections and relevant improvements. Furthermore, l can assure you that we have refreshed the look of the golf course since you were last here. This work is part of a progressive and critical refurbishment...

Lusaka
Reviewed 19 January 2016

I had booked 4 rooms for me and my friends online through their website and my debit card and received confirmations. Once I had received the confirmations, I then purchased plane tickets because I now had these confirmations. On christmas eve, I get 4 emails saying all rooms have been cancelled due to lack of availability. After complaining profusely and...

Review collected in partnership with this hotel
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6Thank andrewfrangeskides
NKO M, Manager at Elephant Hills Resort, responded to this review

Dear andrewfrangeskides Thank you for the review of your stay with us. The Management and staff of Elephant hills resort, expresses regret with the negative experience you encountered as a result of your booking to stay with us. This matter has since been attended to in a corrective manner. This feedback has enabled us to ensure that our booking processes...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 

Additional Information about Elephant Hills Resort

Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: ₹ 9,631 - ₹ 19,456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Reservation Options:
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Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls
Hotel Style:
#6 Spa Hotel in Victoria Falls
#6 Business Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
#10 Luxury Hotel in Victoria Falls
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Questions & Answers

Here's what travellers have asked, with answers from Elephant Hills Resort staff and other travellers.
17 questions
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Questions? Get answers from Elephant Hills Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get yourself rooms facing the mighty Zambezi river (extra cost) and your stay will be worth every minute”
  • Zambezi River in the background taken from my balcony, dont forget your binoculars
  • This is where the river from your room
trevorz664, 22 Apr 2017 | Read review
“Get a room facing the Golf Course , you will see lots of game”
157jackt, 20 Apr 2017 | Read review
“Rooms are comfortable, clean and have everything you need :) air con is super good and Mozzie nets over the bed just in case :) ”
160brentonw, 6 Apr 2017 | Read review
“Get a room facing the river for a view of the mist from Victoria Falls as long as you don't mind monkeys climbing on to your balcony”
emchavez678, 14 Mar 2017 | Read review
“The higher you are, the less noise, better view.”
Mama45s, 27 Feb 2017 | Read review
5 of 5