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Dar es Salaam Serena Hotel

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Traveller (287)
Room & Suite (73)
Dining (44)
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Overview
  • Excellent26%
  • Very good52%
  • Average18%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (690)
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Traveller rating
164
285
120
24
11
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164
285
120
24
11
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All reviewsexecutive floorbuffet restaurantbusiness districtstar hotelroom servicebusiness hotelswimming poolmain restaurantbusiness tripan upgradeprawnseast africacomfortable stayrooms are spaciouscleaning staffstayed here for one nightenjoyed my stay
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141 - 145 of 604 reviews
Reviewed 3 October 2016

We arrived at 6am after a very long time travelling to be greeted by what I would describe as a miserable woman, who didn't not make me feel very welcome she seemed confused that we would be checking into a room that my husband was...More

Thank JackieNairobi
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 4 October 2016

Dear Jackie, Thank you for your review of our hotel. I am sorry to see that your welcome was not met with the usual smiling and friendly faces at the reception. Our bedroom standard is 2 slippers per room and in the event you required...More

Reviewed 21 September 2016

Stayed here while in the city for a conference. Service was exceptional from the moment the taxi dropped us at the front entrance, rooms were clean and very comfortable, and both room-service food and food in the bar area were good. I would definitely stay...More

Thank jenlynn821
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 23 September 2016

Dear Jennifer, Thank you for your feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to our newly renovated areas of the hotel. The Maisha Health Club and Pool Bar are set for completion next week....More

Reviewed 17 September 2016 via mobile

In my time visiting Tanzania and in particular Dar Es salaam I have never seen Hotel Serena mainly because I assumed they only had a place where people would spend the night however they also have a smashing cafe minus the bakery items which were...More

Thank ImtiB
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 19 September 2016

Thank you for visiting our hotel, I am glad that you enjoyed our coffee and teas, we have ensured that our entire selection of pastries is available throughout the day. We look forward to hosting you again. Thank you, Rahim

Reviewed 14 September 2016

The newly refurbished reception/lounge area is fresh and comfortable. Porter staff are welcoming and proud of their work environment. Hotel rooms are of a fair size and well cleaned. Breakfast buffet could do with a new menu - especially when you are staying at the...More

Thank bronweng2016
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 19 September 2016

Thank you for your valued feedback. We have relocated our Restaurant due to the ongoing renovations and I am happy to inform you that the Breakfast offer has been enhanced. We look forward to welcoming you back again soon. Kind regards, Rahim

Reviewed 13 September 2016

I am here for a month in Room # 702, Good Hotel, Great Hospitality, I was not well for some days when Chef Rakesh cooked special food for me.. Thank you Chef. You will also not miss Indian cuisine here.Ask Chef Rakesh for a dish...More

Thank vohraravi
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$ 227 - US$ 393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Dar es Salaam
#10 Luxury Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 227 - US$ 393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Dar es Salaam
#10 Luxury Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (287)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
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Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
Vote
PapaTosin
27 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"Room facing the gardens or entrance"
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"If you are looking for service, then this venue may leave you wanting more."
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"Look to upgrade to the executive floor if possible."
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"6th and 7th floor, pool facing"
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