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El Fenn

#53 of 495 Hotels in Marrakech
Certificate of Excellence
15/05/2017 16/05/2017
1 room 2 adults 0 children
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899 Reviews from our TripAdvisor Community

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Showing 763: English reviews
Reviewed 3 weeks ago

Hotel with a great location, good beds, wake up to the singing birds, have a slow food breakfast, helpful staff with a smile, turtles welcoming visitors, El Fenn is very nice hotel in Medina. Hamman was not as it should be... in Istanbul they have a good hamam.

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Helpful?
1Thank Tarmo T
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

Thanks so much for the lovely review. It sounds as if you had a great time with us. The hammam is indeed different to that done in Turkey but we're delighted that every other aspect of your stay was such a success. Thanks for being so kind and reviewing us. Every one is much appreciated.

London, United Kingdom
Reviewed 3 weeks ago

Beautiful place, lovely people, very helpful and extremely communicative. Excellent wifi, spa, breakfast, afternoon tea. Lovely store too! HIGHLY recommend a trip to visit Saida in the mountains, the drive is unlike anything I've ever seen before, an incredible landscape and breath of fresh air from Marrakech. Saida is an extremely intelligent young woman who will show you around her...

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Helpful?
2Thank mouki2017
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

What a pleasure to read how much you enjoyed your trip into the mountains to spend time with Saida. She's an amazing woman and we're lucky to work with her. It's great that you enjoyed your time with her so much - and indeed that the whole trip was such a success. Thanks for taking the time to review and...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We realised that the weather was going to be cold in the evening but we had expected that El Fenn would have at least one warm area to sit with a fire or something. The reality is that no such fires exist, only a small fire in the reception, that throws out no heat, the Tortoises liked it. The restaurant...

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Helpful?
1Thank SueMo27
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

We were so sorry to read that your time here at El Fenn didn't meet expectations. With regards to the cold, you're right in that riads are built to withstand heat so it's hard to keep it in! But we have open fires in many of the rooms - including yours - plus air con units that keep people snug...

San Diego, California
Reviewed 3 weeks ago

Love this riad. It's so unique and beautiful. We took advantage of a number of services they offered and everything was five stars. It's in the middle of the city, within walking distance from main attractions. It's bustling outside of the riad, but you would never know it inside - it's very peaceful and quiet. This hotel is great for...

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Helpful?
1Thank Brooke P
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

We're delighted that the hotel, our services and our staff combined to make yours such a memorable stay. As you say, our location is a really significant factor in allowing our guests to soak up the atmosphere of the medina - but also leave it easily to explore other parts of the city because we're so close to a taxi...

Cremona, Italy
Reviewed 3 weeks ago

room magic, hotel wonderfull , every room was different, bathroom very large, i sleep very weel because bad was confortable. the hotel in open hair with lot of terrace, for sun, breakfast, bar, relax. the color of sofa is very nice and the atmosfher magic

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Helpful?
1Thank puzzolette
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

It's always a pleasure to know that guests enjoy so many aspects of their stay. Thank you so much for taking the time to review. Each one is much appreciated.

Reviewed 3 weeks ago

Normally this is totally not my style even if the experience is not what I expected but this time I have to share my story! Horrible experience. My money was stolen out of the safe of the room, after 1 day. Even I asked upon arrival why there were no locks on the front door of the room. Their answer...

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Helpful?
3Thank Gideon d
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

We were sorry to read here of your experience at El Fenn. We have certainly not given up trying to resolve the issue. However there are a number of important points that we would like to address: • We are fortunate to have excellent, incredibly loyal, and long-standing staff who are rigorously screened before their employment begins. Plus, as back-up,...

Reviewed 4 weeks ago

El Fenn is one of the most beautiful places I've stayed. A large labyrinth of a Riad (3 integrated together), with every room and living area uniquely and stylishly decorated, stunning furniture and a great art collection throughout. Theres a great restaurant integrated into the stylish store downstairs with beautiful crafts, books and vintage fashion pieces. Great food, in an...

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Helpful?
Thank Emma S
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

What a pleasure to read this review. We appreciate every one and we're particularly happy to know how much you enjoyed the service. It's the key to having a great experience in any hotel and our staff work hard to provide it. They'll be delighted to read this! Thank you.

Reviewed 4 weeks ago via mobile

El Fenn was the most wonderful experience. Highly recommendable . We will definitely return . We did a cooking course at Amal woman centre one morning. A great way to learn how to cook tagine. It's such a clean and friendly city. Absolutely loved it!

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Helpful?
Thank Phoebe V
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

We know that we've done our job well when people return to see us and we're delighted that you will be again. The Amal centre is a non-profit organisation which trains women from some of the most disadvantaged parts of the community and we're so pleased that you enjoyed your cooking course with them. Thank you for reviewing and see...

Salina, Kansas
Reviewed 4 weeks ago

Our group of 5 stayed in the guest house and it was amazing! Just a short walk from the main hotel, it had just the right amount of luxury with the feel of a true Marrakech home. Open court yard, comfortable beds, warm showers and the service was wonderful. Close to the streets to catch a cab and just a...

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Helpful?
Thank tjb985
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

We're in the business of sending people home with great memories and so this review was a delight for us all to read. Smith is a great partner to us and we always love having their guests. So pleased you enjoyed your stay so much - the rooms, food & spa. Thank you for making time to review us. It's...

Kansas City, Missouri
Reviewed 4 weeks ago

The El Fenn is wonderfully located just a few blocks off the square which is the door to the markets and souks. The hotel is an oasis not visible from the streets. The service was impeccable, with every need taken care of. They host a family of turtles that make themselves at home sunning in the main courtyard or in...

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Helpful?
Thank Mmr636
EFGuestRelations, Guest Relations Manager at El Fenn, responded to this review

It sounds like you and your party had a great time with us and we're glad that you enjoyed the spa, the roof... and of course the turtles. They are a main attraction here and get photographed almost as much as the rest of the hotel! We're sorry you found the bathroom signage a bit confusing and we'll be sure...

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15/05/2017 16/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: ₹ 14,899 - ₹ 44,068 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#28 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#36 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from El Fenn staff and other travellers.
13 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are good!”
persiansusan, 25 Apr 2017 | Read review
“get the 3 room Riad if you go with a group of friends... the other rooms i peaked in and they look all really stunning as well...”
  • 1 room from the 3 room private riad
TEAMSANTMARC, 18 Apr 2017 | Read review
“Plunge pool room with a private rooftop is worth it!”
LongFlights, 17 Apr 2017 | Read review
“For elderly people - ask for the pink room as the shower and bathroom is functionall.”
  • Shower
922daisys, 16 Apr 2017 | Read review
“The 'small rooms' are still pretty generously sized.”
westholts, 10 Apr 2017 | Read review
5 of 5
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