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Hotel Kenzi Basma

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Traveller (125)
Room & Suite (33)
Dining (8)
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Overview
  • Excellent28%
  • Very good36%
  • Average25%
  • Poor6%
  • Terrible5%
Travellers talk about
“sized bed”(4 reviews)
“soccer game”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (335)
There are newer reviews for Hotel Kenzi Basma
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Traveller rating
27
45
48
12
13
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27
45
48
12
13
Show reviews that mention
All reviewslarge tour groupssized bedsoccer gameearly arrivalspanish restaurantwifi works wellunited nationscentral hotelrooms are niceone night stayfirst morningbusiness triplarge bathroomthe ground floorbreakfast and dinnerthe wi finice breakfast
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11 - 15 of 145 reviews
Reviewed 5 May 2018

I visit Casablanca a lot and will never stay any other place Best hotel Best Team, very friendly, clean rooms, reception very kind and happy people, The front manager Karema is super nice, location is close to every thing and very SafeMore

Thank alextrade67
Management response:Responded 4 weeks ago

Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with every stay of our guests. I greatly appreciate your comments about the services of our hotel Kenzi...More

Reviewed 25 April 2018 via mobile

The hotel is very well located, close to old Medina and well connected via tram. Just 5 min from Casa Port train station. The staff is very professional and friendly. Rooms are very comfortable and clean. The restaurant serves dinner with life music (spanish style).More

Thank Luis C
Management response:Responded 4 weeks ago

Dear Guest, We thank you for taking the time to evaluate us after your stay at Kenzi Basma hotel. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can, I’m happy that...More

Reviewed 23 April 2018

I had a seminar in Casablanca for three days. So i went to Kenzi Basma accompanied with my wife. They sent a taxi at the airport but the driver don't talk english or french and his two mobile phones rang all the way to the...More

Thank kevinchuttur
Response from KenziHotels, Sales coordinator at Hotel Kenzi BasmaResponded 24 April 2018

Dear Guest, We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. All your comments help us improve our service. We reassure you that your complaints...More

Reviewed 21 April 2018 via mobile

The room was basic, but clean. Bathroom was not the greatest design the over head shower didnt really work. The hand held one was fine, but then flooded the bathroom. The location was handy & breakfast was good - although seems to take a while...More

Thank Naomi B
Response from KenziHotels, Sales coordinator at Hotel Kenzi BasmaResponded 24 April 2018

Dear M Naomi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our hotels....More

Reviewed 19 April 2018

the hotel is very average one. it is not very clean and matenanse is very poor. the rooms the bath and the sheets are not clean .breakfast and diner was o.k. the staff is polite and willing to help. not a place to come again.More

Thank yehudab2015
Response from KenziHotels, Sales Coordinator at Hotel Kenzi BasmaResponded 20 April 2018

Dear M Yehudab, We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations. We reassure you that your complaints will be shared with the entire staff....More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 52 - US$ 111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Casablanca
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 52 - US$ 111 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Casablanca
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (125)
Room & Suite (33)
Dining (8)
Business Centre & Event Rooms (1)
Questions & Answers
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Huntyr
30 December 2016|
AnswerShow all 4 answers
Response from Suria_Nataadmadja | Reviewed this property |
Try to call them? Email them? Maybe better results?
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Room Tips
"We have corner rooms which to me were very special because you can see both sides of the building on when you..."
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"good location modern hotel and clean"
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"Ask to speak to the hotel manager if you have any questions; no other staff have the ability to answer any..."
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"ask for rooms in the 7th floor, 702"
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