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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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735 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Casablanca Hotel & Towers
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Showing 441: English reviews
Kuwait City, Kuwait
Reviewed 15 January 2014

we stayed 2 days at the sheraton after booking with expedia. The hotel staff are very friendly and helpful. Rooms are in good condition , spacious and very quite. Location is also very good . The only draw back is that there is surcharge on internet use which is pricy and the front desk were kind enough to cancel it...

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Helpful?
1Thank lulu a
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest lulu a, Thank you for your recent stay with us and your kind comments. We are pleased to know that we answered to your expectations as this is our goal. At Sheraton Casablanca, we have some facilities free of charge, including Internet, available in all the public areas of the hotel with our existing link@sheraton. In addition, as...

gagadju
Reviewed 13 January 2014

I was really wary about the negative reviews written about this hotel prior to staying here. I read so many negative reviews that I didn't want to stay there however, we stayed here two nights prior to my tour (as this was the hotel chosen by the tour company for us to stay in) and one night at the end...

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4Thank aitenshi
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest "Aitenshi", Fisrt of all, thank you very much for sharing with us your recent experiience. We were shocked to read your comments and we sincerely regret your unfortunate experience concerning your short stay with us, as this is not the standards we usually deliver to our guests. Pleae allow us to follow up on this experience. To do...

hyattsville, md
Reviewed 6 January 2014

We stayed at this hotel for one night while in transit back to US. I was shocked that this was a Sheraton property and that it had recieved any ratings above 2 stars. This hotel was dark, dated, dirty and dusty. The doormen offered no assistance with luggage upon our arrival, the reception area was chaotic and the lobby smelled...

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1Thank nhugh
Tampa, Florida
Reviewed 1 January 2014

The Sheraton in Casablanca is nice but not excellent by international standard. I'm fairly spoiled by the Sheraton Hotels in Asia, which the service and amenities are must more up scaled. We are Platinum Starwood Member, and we were disappointed that we did not get an upgrade to a suite(which was customary in Asian Sheraton Hotels). We were informed that...

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Thank WorldTravelerTampa
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "WorldTravelerTampa", First of all we thank you for your loyalty in Starwood Hotels and Resorts and for your recent stay at Sheraton Casablanca. We also thank you for the kind comments about our Concierge Mustafa, who was extremely helpful and attentive. As a frequent traveler, your Sheraton Club experience in different countries, and your recent feedback will help us...

Abeokuta
Reviewed 26 December 2013

I enjoyed every bits of my stay in this hotel. A standard hotel, with a lovely nite club on the ground floor. Its a place I can recommend over and over again to pals. I enjoyed every bits of my stay in this hotel. A standard hotel, with a lovely nite club on the ground floor. Its a place I...

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1Thank DayoNiyidowu
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "DayoNiyidowu", Thanks for sharing your comments, delighted the Sheraton Casablanca and its Team answered to your expectations during your last stay. We hope to welcome you back soon at Sheraton Casablanca for your next trip in Casablanca. Sincerely,

Chicago, Illinois
Reviewed 16 December 2013

In my recent to trip to Casablanca, i stayed here and at Novotel. I was looking forward to my upgrade from Novotel to Sheraton, since it's a five star hotel. But, it wasn't. It was dirty (WASH YOUR CARPETS!) and for the expense, I can't get over that. I missed the Novotel, which was reasonable and clean. But, i would...

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2Thank Hana G
Sheraton2, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Hana G", Thank you for your stay with us. We genuinely value our Guests' comments and regret when their expectations are not met. We understand your disappointment that the room was not reflective of the usual standards of our hotel and pass your comment to the relevent Department. Please allow me to follow up on this issue. To do...

Kittery Point, Maine
Reviewed 14 December 2013

After having a harrowing experience traveling from Fes to Casablanca, (I am a woman traveling alone for the first time) I really needed a break. This hotel is expensive, BUT everyone here was VERY nice and helpful, which made it worth it to me, because the majority of the people I'd run into so far were very rude. I didn't...

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Thank Iris B
Los Altos, California
Reviewed 7 December 2013

The only good thing about the Sheraton Casablanca might be the location. It's close to the ocean, the Grande Mosque, restaurants and some shopping. Service is the worst part of the hotel. Nobody seemed to be attentive: there's always a line at front desk, concierge wasn't enthusiastic to help, bellman ignores guests, etc etc. The room itself was disappointing too....

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2Thank DT94024
Rye, New Hampshire
Reviewed 6 December 2013

I booked a room there on the 14th when I needed a room for the 15th. They said, no problem, stay here tonight and we will rebate you for the 14th. They charged me a higher rate for the 15th. When I got home and I looked for the rebate I couldn't find it. I immediately followed up and they...

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2Thank 930D123
Hawalli, Kuwait
Reviewed 29 November 2013

First, the reception clerks dont look at you while you speak to them, they dont ask you if you want a smoking or non-smoking room, they tell you wht time the breakfast is, while they dont tell you where, when they have 2 restaurants with the same name, room is cleaned everyday but not as clean as it should be....

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Thank Muratovich77

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: ₹ 7,488 - ₹ 11,967 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#6 Spa Hotel in Casablanca
#12 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Casablanca Hotel & Towers staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Casablanca Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You'll not regret it unless you have more fancy expectations”
 of 5 bubbles Kiko123, 23 Dec 2016 | Read review
“Try for a Club Floor room. at the moment, they represent luxury at mid-range prices.”
 of 5 bubbles PerryB137, 19 Dec 2016 | Read review
“Opt for high floor room”
 of 5 bubbles 70omars, 18 Nov 2016 | Read review
“Mid floors are better... top floor smells bad”
 of 5 bubbles ashu9262, 8 Nov 2016 | Read review
“the highest the better, to enjoy an amazing view of casablanca”
 of 5 bubbles kaisnash, 5 Nov 2016 | Read review
5 of 5