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Sheraton Casablanca Hotel & Towers

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Sheraton Casablanca Hotel & Towers
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755 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Casablanca Hotel & Towers
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Showing 454: English reviews
New York City, New York
Reviewed 20 November 2014 via mobile

Lobby is very cosmopolitan Morocco. Staff went above and beyond making us feel welcomed and comfortable. Mattress and pillows were okay. Bathroom needs work. Hibachi restaurant was amazing with superb food and cocktails offered although lacked atmosphere.

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Helpful?
Thank SlaintePaddys
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "SlaintePaddys", Thanks for sharing your comments and loyalty to Starwood Hotels and Resorts, delighted our Associates went above and beyond making you feel welcomed and comfortable. We woukd like also tka the opportunity to inform you that the hotel will undergo for your comfort soem major changes in the coming months. We look to welcoming you soon at Sheraton...

Stuttgart, Germany
Reviewed 19 November 2014

We were very disappointed about sheraton. The place was very old. it was maybe a luxes hotel before... but a long time ago. They need def. to refresh the rooms.We had to change our room 2 times because it was smelling like cigarette... The only things that I appreciated is the price and the location. The service is also nice....

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Helpful?
Thank Rebeccata89
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Rebeccata89" Thanks for sharing your comments, delighted the service was pleasant. We genuinely value our Guests’ comments, and would like to inform you that in the coming months the hotel will undergo for your comfort some major changes. We hope to have you back at Sheraton Casablanca allowing us the opportunity to invite you to discover the coming changes....

Athens, Greece
Reviewed 15 November 2014

very good, very clean , very nice hotel. i live at 16n floor , very good view. the room was very clean , and the service it was very nice. the hotel give also free wifi. the breakfast is very good , the restaurant is very good , and the second restaurant give also buffet , very nice choice

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Helpful?
Thank Tetelas
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Tetelas" Thanks for sharing your comments, delighted your stay with us was enjoyable and hope you can stay a little longer the next time you visit us in Sheraton Casablanca. Sincerely

Eindhoven
Reviewed 5 November 2014 via mobile

Hotel is well located has everything i recommend sitting by the pool. However not large to wind down. Breakfast is a mix off tradtional maroccan an european style and what u could expect from a sherathon. Rooms could use a upgrade tough. Very friendly an courtious staff and a very good security staff aswell

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Helpful?
Thank Fvlehv
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Fvlehv" Thank you for sharing your recent experience at Sheraton Casablanca on tripadvisor. We are glad to know that our Associates are very friendly an courtious and that our Security Associates are professionals. It is, as well, important for us to know that the hotel is well located, and that the diversity and quality of foods offered for the...

Jeddah, Makkah, Saudi Arabia
Reviewed 1 November 2014

The hotel location is great as its close to major shopping, restaurants and night life important areas in Casablanca. Its also close to train station, old city and other important hotels in the city. The staff are friendly and make your stay enjoyable. Well trained and ready to assist you with anything you need. The food in restaurant is average...

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Helpful?
Thank Brahim R
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Brahim R", Thank you for your comment on Tripadvisor. We are glad to know that the location of the hotel, near the train station, close to major shopping, restaurants, and business aeas was great for you, and that especially our Associates made your stay enjoyable, were well trained to assist you with anything you need. We hope to welcome...

Cairo, Egypt
Reviewed 26 October 2014

I spent full week in Sheraton Casablanca hotel as part of a business trip. Overall my experience is positive with some few things that I didn't like. First impression was very good as the hotel lobby and reception were looking very good with the fountain in the middle. Check in procedure was quick and straight forward, they helped me to...

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Helpful?
Thank Khalifa85
Frederic M, Responsable commercial at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Khalifa85" Thank you for sharing your experience and for your recent stay at the Sheraton Casablanca. We are pleased to have met your expectations, both in terms of living and the quality and variety of food we offer, but also the level of service delivered by our Associates. However, we regret, despite the rapid response, technical incident on the...

Toronto
Reviewed 20 October 2014

Well, it's a Sheraton Hotel in a very strange country that you should avoid visiting during the Muslim high holiday of Eid el-Kebir, unless you enjoy watching sheep and ram being killed and blood running in the Medina, old city, wherever you are in the country. Not a pleasant walk there if you're sensitive. The hotel is very elegant and...

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Helpful?
Thank senorsdoll
Frederic M, Responsable commercial at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Senorsdoll" Thank you for sharing your experience and for your recent stay at the Sheraton Casablanca. We are pleased to have met your expectations, and know that the location of the hotel was perfect, allowing you to explore Casablanca. We noted with interest your recommendation to deliver oranges at the Club Lounge, and this is a great idea. We...

Chicago
Reviewed 11 October 2014

I have stayed in this hotel for 25 nights over the past six weeks. Each time there is just something not quite right. Whether it is bad air conditioning, internet not working in the room, faucet handles that don't turn or something else, it just seemed that something was wrong on each of my stays, Most of the staff tries...

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Helpful?
Thank blue74Chicago
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "blue74Chicago" Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment that the air conditioning was not working properly and that the faucet handles don't turn. Please accept our sincerest apologies. The issues raised are certainly not reflective of the usual standards of our...

Perth, Australia
Reviewed 6 October 2014

We stayed here for two separate nights and had excellent service on both occasions. Our rooms were a good size, the beds comfortable and the food good but biased towards the western palate rather than Moroccan flavours. The room could have done with some minor maintenance, but nothing major.

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Helpful?
Thank Peach P
Frederic M, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Peach P" Thank you for sharing your comments, delighted the hotel was very comfotable and hope you can stay a little longer the next time you visit us in Sheraton Casablanca. Regards,

Uzes, France
Reviewed 29 September 2014

I spent a week here, and found - like many hotels- some great customer service and some areas that undo all that hard work. Reception - great customer service and nothing was too much trouble. Lots of smiles and good product knowledge. Room - very comfortable bed. Standard room on 10th floor. The rest of the room just a little...

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Helpful?
Thank Airportroamer

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking

Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: ₹ 7,196 - ₹ 12,464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#7 Spa Hotel in Casablanca
#11 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Casablanca Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Casablanca Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always talk to the staff, they really want to help”
RupertBear77, 8 Apr 2017 | Read review
“Higher floors has a better city view”
Chandra294265, 10 Mar 2017 | Read review
“You'll not regret it unless you have more fancy expectations”
Kiko123, 23 Dec 2016 | Read review
“Try for a Club Floor room. at the moment, they represent luxury at mid-range prices.”
PerryB137, 19 Dec 2016 | Read review
“Opt for high floor room”
70omars, 18 Nov 2016 | Read review
5 of 5