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Candlewood Suites Aurora-Naperville, an IHG Hotel

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2625 W Sullivan Rd, Aurora, IL 60506-1483
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (39)
Room & Suite (10)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Aurora-Naperville, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Aurora
Location
Cleanliness
Service
Value
Enjoy Hotel's Aurora, Illinois Location Near ChicagoThe distinguished Candlewood Suites® Hotel Aurora - Naperville is just 45 miles west of downtown Chicago and 45 minutes from Chicago O'Hare (ORD) and Chicago Midway (MDW) Airports. Adjacent to the high-tech corridor and I-88, this hotel's all-suite Aurora accommodations promise Illinois visitors a comfortable home base for extended business trips and leisurely vacations.With area companies, including Toyota, Hyundai, Kraft, Nestle and Nissan, within minutes of Aurora, this Illinois hotel's corporate guests enjoy easy access to meetings and business engagements. The hotel's proximity to Naperville, IL puts guests near JP Morgan Chase, Oberweis Dairy and Wendy's Corporate, too.Shoppers visiting Aurora, Illinois love this hotel's location two miles from Chicago Premium Outlets.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Secured parking
Wifi
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
131Reviews0Q+A24Room tips
Traveller rating
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SheWhoSleeps wrote a review Jul 2022
New Bern, North Carolina6 contributions1 helpful vote
+1
This is, by far, the dirtiest hotel room I’ve ever stayed in. I don’t understand how anyone who has stayed here gave this location 5 stars. Our shoes stuck to the carpet, which was littered with debris, dog food, dried up food, dollops of shimmery gold paint, and random sequins. The room darkening curtains were splattered with something strongly resembling blood. There was an entire handful of long dark hair wadded up on the bathroom floor. All of the cabinets and furniture throughout the room/bathroom were falling apart. Everything was just plain sloppy and neglected. Every time I entered the lobby in 3 days, it smelled strongly like weed. I’d drive another 50 miles to not stay in this hotel again.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: Stay anywhere but here, even if you have to drive a little further.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 29 Jul 2022
Hello SheWhoSleeps, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I have also sent you a private message regarding your experience. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris E wrote a review Jul 2022
Oswego, Illinois6 contributions3 helpful votes
+1
This hotel and its parent company IHG are a disaster! Checked in on Sunday 6/26 and checked out 40 minutes later. See pics. Was told by the front desk we would not be charged anything. 15 minutes later when I tried to get my receipt she claimed the manager, who was not on site, refused to allow her to check us out. He was going to take care of it at his location? I followed up with parent company IHG And was told the woman on the line was taking copious notes of this case. She claimed they needed to give the manager 48 hours and he would reach out to me: would have been 6/28. He has not. Please do me a favor and try to call this hotel. Phone number is 630-907-9977. I assure you you will not get a human. I followed up with IHG two days later but was told the manager was still under the 48 hours. Have gotten distracted the last couple days and this morning checked my credit card and found that I have been charged 130 some dollars for the 40 minutes I stood in that filthy room. The room was to be a suite with a full kitchen. It had two forks, a measuring teaspoon, and one butter knife. There was one sauté pan and two lives but didn’t match it. Worse than that there was grease on the phone and on the cabinets. The cabinet under the sink looked like there were rats living there. We were not quite sure what was smeared all over the walls. And the white powder on the floor, we don’t even want to guess. We were on the first floor and when we opened the curtains there were smear marks of lips on the window! I called IHG today to follow up and because I did not have the case number, they were unable to find my case! Not with my name, my phone number, my confirmation number! They are a huge corporation and they can’t find the notes but I was supposed to be able to find a case number? So the woman said we needed to start a new case again and give the manager another 48 hours! When I expressed extreme displeasure about this, she hung up on me! Steer clear - there isn’t one redeemable quality about this hotel, the management, or the parent company (IHG).
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Don’t let the website pics full you. If I can attach pics of our room, I will. We were there 40...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 22 Jul 2022
Hi Chris X, Thank you for your recent stay and for sharing your feedback. We strive to offer a seamless and relaxing stay and I'm sorry to learn about what happened. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
miguel L wrote a review Jan 2022
1 contribution
On Thanksgiving day we arrived to the hotel tired and and ready to check- in. Unfortunately there was an error on our reservation but it was immediately fixed . the staff was very attentive and cordial so overall we had a good experience staying in this hotel
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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plcg wrote a review Oct 2021
1 contribution
After driving for 7 hours, & not encountering as much traffic as we had anticipated, we tried checking in 2 hours before the "official" check-in time of 4:00. The desk attendant was unbelievably unfriendly, cold, & rigid for being in this type of business. She would not check to see if any rooms were cleaned by then, even though it was only 2 hours before check in time. So we left & went out for a late lunch. When we came back, there was a different check in clerk who was exactly the type of person that should be in that position.. friendly, courteous, & understanding. She said that the prior desk clerk was just too lazy to check for a clean room, & that there absolutely would have been a room available at that time. Anyways, we got to our room finally, & the bathroom was dirty, there was a half used small bottle of lotion, & the air conditioner wasn't working properly in the July heat. We spoke to the friendly desk clerk & she gave us a new lotion bottle & told us to speak with the general manager the next morning. Our room was so warm that we had to sleep with no blanket or top sheet. The next morning we spoke with the general manager, Robert Mandajuno, & he was so apologetic, & also said we should have been allowed to check in at 2:00. He had someone change the air conditioner in our room, which made all the difference in the world! He also offered to refund the cost of our 2 night stay. He didn't have to do that, but he seemed genuinely concerned about our experience. He even offered for us to stay a free night the next time we'd be in town. Super nice! So now it's 3 months later & he has totally ignored us. I've called him 7 or 8 times with no response. I've spoken to Hotels.com whom we had booked through, & they gave us a case # to be used for our refund. Still no response from Robert Mandajuno. I even wrote a handwritten letter & mailed it snail mail, with no response. I called again a couple of weeks ago & spoke to a new front desk attendant & she was so apologetic & said she'd speak to Robert Mandajuno & get back with me that day. Still haven't heard a word back! Robert Mandajuno acted like he really cared about our situation, but he just gave us lip service. If you ever decide to stay at this hotel, & if you have any issues, don't think you'll get them resolved! They don't care about customer service! DON'T STAY AT THIS HOTEL!
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Date of stay: July 2021
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicole479 wrote a review Jun 2021
Illinois39 contributions15 helpful votes
They canceled our room at noon the same day we were supposed to check in. Called IHG and they told me that Candlewood should have arranged another room at another IHG property for me. So, I call back to Candlewood and speak to H, who said I have no idea what you are talking about, I have a matter going on here at the hotel that I'm trying to reach the manager for and the manager won't return my call and I honestly don't have time for you. WOW.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 2 Jul 2021
Hello Nicole479, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I would like to extend my most sincere apologies for the customer service received on the reservation issues encountered. I understand the impact this had on your stay. We continue to intend keeping your travels seamless and comfortable. That said, I have shared your feedback to our hotel’s upper management as a reference for continuous improvement on our services and amenities. I’ve also sent you a message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe R wrote a review May 2021
1 contribution1 helpful vote
Checked into the hotel on Tuesday 4-27-2021, and started to settle in. Laid in the bed for about 10 minutes to gather myself after a day of driving. I started itching around my waist and noticed a couple of small spots. Theses continued to spread to my upper arms, inner thighs and all around my waist. Yay, severe allergic reaction to something in the room / bed. Pull the sheets back to find small pin drops of blood. I immediately go to the front desk to ask for a different room or to check out and the lady who was running the front desk is very rude. So I decide to check out to go to another IHG chain. The lady proceeds to tell me they are going to charge me for the night, so I ask to speak to a manager. I am told that the manager would not be willing to talk to me and she would not reach out to one. I can expect a call in the morning if they choose to talk to me. At this point I just want to find a med center or some Benadryl, so I leave. I was going to check into the Holiday Inn Express across that shares the same driveway, but due to the way that Candlewood treats their Spire customers I decided to instead check into a different chain. The following day comes and no call. I call and leave a message with no reply. I call my company's travel agency and they attempt to reach out to anyone on site with no luck. A couple days go by and I get a charge on my credit card for the ENTIRE stay, not just one night. Still no reply from management on this problem to me or my travel agency. I now have to take it up with my credit card as a fraudulent charge. Short end of the story: way to go Candlewood Aurora. You can't be bothered to clean your bedding / rooms. You are not willing to even talk to a unhappy / injured customer. And you are going to charge me for days that I didn't stay against your own policies. If this is what IHG has come to, I am going to push to get them removed as a preferred vendor from our travel program. At the minimum they will no longer get my 15 weeks a year of hotel stays. Manager will reply to this with a generic form reply, but he will not reply to emails, phone calls or call you back. My travel agency got ahold of him and he refused to talk to them or refund the unused nights because his front desk employee incorrectly checked me out. Now filing with BBB, credit card and Il AG. Fraud is fraud and these people are crooks.
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Date of stay: April 2021
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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J S wrote a review Mar 2021
Peoria, Illinois2 contributions1 helpful vote
We recently stayed at this hotel and it was an absolute nightmare. Where do I begin? Person working at Front Desk was RUDE and dismissive when we asked about amenities/area. We understand we aren't the only guests but to tell us "you don't have time" when we are the only ones at the desk is down right wrong. As we got off the elevator to walk to our room we were overcome with the smell of pot which got worse as we got closer to our room. We turned around and went back to the front desk to find employee on cell phone. We waited for well over 5 minutes and he never acknowledged us. At this point we decided to leave and dispute charges rather than try and speak to someone who obviously couldn't be bothered. I wouldn't have given any star but had to at least click one to leave review.
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Date of stay: March 2021
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 12 Apr 2021
Hi Y1784ZCjs, Thank you for your stay and for taking the time to leave us a review. I am sorry to learn that we failed to meet your expectations on your most recent visit due to the issues encountered with the level of service provided by our staff and the unusual smell in the hallways. The experience you described certainly isn’t what we want for any guest. Trust that your comments have been shared with the hotel management and I am confident that the necessary steps will be taken so this doesn't happen again. I also sent you a private message to get more details. I hope that you will consider staying with us again to show that your unsatisfactory stay was an exception! Many thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avman67 wrote a review Mar 2021
Minnesota131 contributions50 helpful votes
I really wanted to like this hotel. Finding decent pet friendly hotels can be hard. But I won't be coming back to this hotel for several reasons. The walk to my room on the first floor included clouds of marijuana smoke in the hallway. Somebody was having a serious party and the smell permeated into my room. On departure day some sort of leak flooded the carpet in the hallway. The mattress was saggy and provided an extremely poor night sleep. I have a very sore back after 3 nights trying to sleep here and had I needed a hotel any longer I would have moved hotels due to this. It would be impossible for me to sleep here again. The dishwasher mentions how clean IHG is and that the dishes are done, but I found the silverware encrusted with leftover food. So I have serous doubts just how clean everything really is. These things coupled with a very loud heating unit which struggled to maintain temperature and the ancient tiny tv set that was very hard to watch at any distance means I won't be back. I will say at least that the staff was very pleasant, welcoming, and kind. Other reviews mention poor customer service but that was not my experience. I very much enjoyed interacting with the staff.
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Date of stay: March 2021
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 5 Apr 2021
Hi avman67, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding the hallway condition, carpet, mattress, heating and dishwasher. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle G wrote a review Mar 2021
Neponset, Illinois74 contributions51 helpful votes
Checked in here night before last. Got things situated & walked into the bathroom. Turned around and walked out immediately. Suffice it to say toilet was full of crap. Front desk clerk immediately moved my room. Thank you Sina (desk clerk). Next room was fine until 4 a.m. At that time, I tried to replace the hand towel & the towel bar crashed to the floor! When I went to make coffee, the mini coffee pot wouldn't release the coffee into the pot. Turned out this pot was NOT the one for this machine & was 1 inch too short to trigger the release. I informed manager, even brought the towel rack to him. He wanted to call EMT's! LOL told him there was no need. Never was offered a functioning coffee pot even though 2 were sitting in their use & return locker. Never got a cup of coffee. Hotel has been renovated since our last stay & is lovely. Sina the evening clerk was en pointe. Housekeeping & maintenance obviously need work.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Candlewood Suites Aurora-Naperville, an IHG Hotel
Responded 24 Mar 2021
Hi Michelle G, Thank you for your stay with us and your patronage. We offer a great stay in a space that you can call your own. I reviewed your message and I am sorry for the issues with the coffee pot, e read your feedback and toilet and towel rag. I understand your disappointment and with this, in mind, I shared your comment with our managers. You can rest assure that these problems have been dealt with. I invite you to come and visit on your next travel. Great wishes, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bigt wrote a review Dec 2020
1 contribution
the staff was so friendly, every time I came back in they would ask about my mother they made me feel welcome. thanks Christine and Robert housekeeper was always saying hello. they even had hand sanitize everywhere and ask guest to please out there mask on in the public area i felt safe
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Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$104 - $123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites aurora - naperville hotel aurora
LOCATION
United StatesIllinoisAurora
NUMBER OF ROOMS
83
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Frequently Asked Questions about Candlewood Suites Aurora-Naperville, an IHG Hotel
What are some of the property amenities at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Candlewood Suites Aurora-Naperville, an IHG Hotel?
Conveniently located restaurants include Panera Bread, Chili's Grill & Bar, and IHOP.
Are there opportunities to exercise at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Aurora-Naperville, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Aurora-Naperville, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Candlewood Suites Aurora-Naperville, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Candlewood Suites Aurora-Naperville, an IHG Hotel?
Many travellers enjoy visiting St. Charles History Museum and The Curious Fox Gift (14.7 km), Central Geneva Historic District (12.1 km), and Camp Kane (13.3 km).