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Candlewood Suites Aurora - Naperville

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Traveller (14)
Room & Suite (31)
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Overview
  • Excellent55%
  • Very good23%
  • Average5%
  • Poor7%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Offers from Candlewood Suites Aurora - Naperville
Special Offer: Book Direct and Save
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Reviews (101)
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All reviewsfree laundry facilitynice kitchenettethe ice makersized fridgefront deskthe room was super cleanchicago areanight stayfree breakfastgymstarbucks
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Reviewed 3 days ago via mobile

Traveling with my aunt and cousin for my aunt's husband's wake. We needed to check in early. Vanessa allowed us to do this! She was so pleasant & helpful with directions. Room was fantastic & so clean!More

Thank Leeann Y
Response from Austin Y, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 2 days ago

Dear Leeann Y, Thank you for taking the time to review the Candlewood Suites Aurora/Naperville. We are pleased to hear our hospitality was up to your standards and Vanessa was able to assist you with your needs. Our main goal is to make this home...More

Hotel's Favourite
Reviewed 29 January 2018

This was our first time to Aurora and we had never stayed at a Candlewood Suites. Boy were we pleasantly surprised! The staff was so very friendly and helpful. The room was super clean and had everything we could need. The location was close to...More

Thank Emma T
Response from Austin Y, Front Office Manager at Candlewood Suites Aurora - NapervilleResponded 30 January 2018

Emma, Thank you for taking the time to complete a TripAdvisor review about your previous stay at Candlewood® Suites - Aurora! I have taken the liberty of sharing your positive feedback with the entire team so they can enjoy them as well. Your positive remarks...More

Reviewed 29 April 2018

Room had half lights out of order for 4 days. Staff did not seem to care. Handicap bathroom rooms on 1st floor given to young males 20-30 yr old. Seniors were placed on 3rd floor. It may be accidental that desk staffing were young women...More

Thank mkapner484
Response from Austin Y, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 8 May 2018

Dear Mkapner484, Thank you for taking the time to review the Candlewood Suites Aurora. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your...More

Reviewed 26 January 2018

I stayed here while I was deployed to work insurance claims in the Chicago area. I had to move once because the room had been smoked in. After that, they put me in a nice quiet room that was clean. The room was adequate size...More

Thank ncg8r
Response from Austin Y, Front Office Manager at Candlewood Suites Aurora - NapervilleResponded 28 January 2018

Hello, Thank you for taking the time to complete a TripAdvisor review about your previous stay at Candlewood Suites® - Aurora. I understand how annoying it can be to check into a room with an odor. I am sorry you had to deal with the...More

Reviewed 7 January 2018

Really good place to stay, lovely staff. Austin, the operations manager, , went above and beyond to make our stay really good. Rooms were comfy, efficiency set up was perfect. Warm rooms in bitterly cold weather. I would really recommend this hotel. Having the free...More

Thank KATE W
Response from Austin Y, Front Office Manager at Candlewood Suites Aurora - NapervilleResponded 10 January 2018

Kate, Thank you for taking the time to complete a TripAdvisor review about your previous stay at our hotel! I am glad to see you made it back home safely! I hope you get to enjoy that "warmer" weather. I would like you to know...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$ 88 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 88 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (31)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Stay elsewhere. Prices are not very much different. More amenities and better service elsewhere, Very unhappy..."
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"Top floor quietest"
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"Sign up for your free IHG rewards card. Call the morning of arrival and ask for a certain type of room be..."
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"The road has twists on-coming traffic has no stop sign.The roads in the area are poorly designed and unsafe."
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