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Holiday Inn Express Chicago NW - Arlington Heights

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Holiday Inn Express Chicago NW - Arlington Heights
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66 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Chicago NW - Arlington Heights
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Showing 61: English reviews
Harrisburg, Pennsylvania
Reviewed 6 December 2015

The staff were very helpful we were stuck overnight in Chicago due to the weather and couldn't get our bags, they picked us up, and drove us to the hotel, gave us flyers for pizza, and all the toiletries we needed, beds were super comfortable, rooms clean, and modern, breakfast excellent, serve great, and shuttle ride back to hotel after...

Thank Seth M
NCStateHotelier, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Good Evening Seth! Thank you kindly for such a great review of our hotel. While we're happy you enjoyed your stay, we're terribly sorry that you didn't make it to your final destination. Next time you're traveling to the area, please think of us as an option for your overnight accommodations. Warm Regards, Jason Hayes General Manager

Milwaukee, Wisconsin
Reviewed 6 December 2015

Can't say a bad word about our stay here. Friendly staff and CLEAN, comfortable bed, well-appointed room. Housekeeping did a great job. Breakfast was better than most in a very nicely decorated and comfortable dining area. Cozy spots to congregate in the lobby for coffee midday. Shuttle service was a plus. Good internet (free). Good location and easy to get...

Thank Daniel M
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Daniel - We're certainly glad to hear you enjoyed your visit, and we're particularly pleased that we could provide an exceptional getaway for your Thanksgiving vacation. We appreciate the great feedback and hope you and your family enjoyed the holiday. Sincerely, Jason Hayes General Manager

Kinston, North Carolina
Reviewed 5 December 2015

You really can't get a better location that this spot. I travel to Elk Grove Village for work every few weeks and this hotel is my new spot. I used to stay in EGV, but realized that this hotel is basically on the border of the two villages. The hotel is new, staff is great, beds are brand new, fridge...

Thank David G
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hi David! Thanks for the review! We always love to hear from our guests. Yes! Elk Grove Village is just a quick hop & a skip away. I know our address says "Arlington Heights" but it should really be "Arlington Heights, Elk Grove Village, Rolling Meadows, and Mount Prospect" all rolled into one. We're really an ideal location for anyone...

Arlington, Virginia
Reviewed 4 December 2015

I stayed in one of the suite rooms with fridge and sink and living area. Very comfortable accommodations with lots of space to feel relaxed in at home in + free wifi. Staff are very friendly and open to conversation, and helpful if you don't know the area. The rooms and bathrooms are super clean. Hotel is conveniently placed and...

Thank kevin p
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear Kevin - Thank you so much for your kind feedback. We appreciate all feedback, and especially appreciate the detail in which you described our amenities. I've shared your review with our team and we all wish to return our gratitude. When traveling back to the Arlington Heights area, we hope you'll give us the opportunity to provide you another...

Shoreview, Minnesota
Reviewed 28 November 2015

This used to be a Jameson Suites Hotel when we stayed here last. Holiday Inn has apparently completely renovated it and it's much nicer and up-to-date. The free wifi was very strong, the hot breakfast was good. The double double room was clean and good-sized. The only slight downside was some road noise you can hear inside the room. The...

Thank joritch3
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings joritch3 - Thank you for taking time to review our hotel. It's feedback like yours that helps our hotel gauge how we're doing. We appreciate the opportunity to welcome you to the new facilities and to see the upgrades from the former Jameson Inn & Suites. Our extensive renovation has received great feedback and we're happy to get a...

Aarschot, Belgium
Reviewed 12 November 2015

This hotel recently joined the IHG-chain and is now a Holiday Day Inn Express. Everything is pretty standard as you would expect from this kind of hotel. Staff was very friendly and helpful upon arrival and even gave us some dining options. Rooms are big and so are the beds. The airco was on freezing when we walked into the...

Thank edwinaarschot
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Traveler! We appreciate you taking the time to leave feedback about your stay. While we're pleased that you enjoyed most of your stay, we're sorry we didn't provide accommodations that would lead to a 5-star review. We appreciate your comments about our breakfast buffet. We've taken measures to provide a breakfast that extends beyond the standard. Our buffet provides...

New York City, New York
Reviewed 3 November 2015

We were here for just one night in October. We used the free shuttle from ORD Airport (about a 20 minute wait and another 15 minute drive). Check in was prompt though there was a wait behind some Japanese business travelers with only one front desk person. The lobby seemed very fresh, new and inviting. For being IHG Platinum status...

Thank Songer5
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear Songer5, Thank you for your candid review and for being an IHG Rewards Club Platinum member. I am glad to hear that you liked your room accommodations and I am pleased your check-in was seamless. However, I am truly sorry for the service letdown from our housekeeping and restaurant staff. This is definitely not the customer service we work...

Pittsburgh, Pennsylvania
Reviewed 21 September 2015

he hotel had good facilities, comfortable bed and a great staff. First they were helpful after my long trip from Europe by suggesting a good restaurant and arranging the van to transport and pick me up. Second, Anna at the front desk was exceptional in providing customer service. The vans were running late and she arranged and paid for a...

3Thank billo40
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Hello Billo40! Thank you so much for taking the time to review our hotel. I can tell you that the Anna and the team work very hard to create great experiences for our guests. I'm so happy to hear we could meet that goal. We appreciate your business and we most certainly hope to see you back soon! Best regards,...

Colorado Springs, Colorado
Reviewed 22 July 2015

Stayed here for a night in the Arlington Heights area primarily because the hotel I regularly use, The Doubletree, had no vacancies. Reading on TA that is was recently remodeled and converted to a Holiday Inn I was optimistic that it would meet my expectations. It did not. The first thing I noticed was an awful smell in the hallways...

Thank araxas
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Dear araxas, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the dissatisfaction you may have experienced and for falling short of your expectations with the room...

Evanston, Illinois
Reviewed 8 July 2015

Stayed here overnight while moving to the area. Extensive remodeling both inside and out, very well done. No longer a Jameson Suites, now a Holiday Inn Express. Conveniently located to businesses in Arlington Heights. Over the past three+ years I've stayed in most of the hotels in this general area and, while this isn't the cheapest, it's probably the best...

1Thank Mtnsguy
Jason H, General Manager at Holiday Inn Express Chicago NW - Arlington Heights, responded to this review

Greetings Mtnsguy! We're glad you could experience the newly remodeled hotel! A positive experience like yours is what we shoot for every time. We certainly hope that we're now your #1 choice when traveling to the Arlington Heights/Greater Chicagoland area! Thank you for choosing us, and thank you for your loyalty. In Hospitality, Jason Hayes General Manager

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
You'll be blown away by the "Windy City" when you stay at the Holiday Inn Express(R) Chicago - Arlington Heights hotel, where you can have your cake and eat it, too. When business calls, the hotel's guests are near Chicago O'Hare International Airport (ORD) and just a short train ride from Chicago itself, but at night, they can retire to our hotel's quiet environment in Arlington Heights, IL. Business travelers don't always have to commute to Chicago. The offices of UOP/Honeywell, the OSHA Training Institute, ADP, Robert Bosch and Intertek offices are all located just minutes from the hotel. The hotel's location near Chicago O'Hare International Airport also helps us provide free shuttle service to the airport from 07:00 to 22:30 and nearby areas. Attractions around the hotel's area in Arlington Heights, IL abound. The Metropolis Performing Arts Centre hosts musical and theatrical performances throughout the year, and the Arlington Park race track is a popular horse racing venue. The nearby Mitsuwa Marketplace (just down the street) draws in those who are looking for authentic Asian groceries and delicacies, as well. Whatever the reason for your visit, you can rest assured that you'll enjoy a quality stay. Free Wi-Fi access helps you stay connected, while a free hot breakfast gets your day off on the right foot. All rooms feature brand new amenities such as 42" Flat Screen TVs with HD Programming, Minifridge, Microwave, and Keurig Coffee machines. Make your reservation today to enjoy our new Northwest Chicago - Arlington hotel! ... more   less 

Additional Information about Holiday Inn Express Chicago NW - Arlington Heights

Address: 2111 S Arlington Heights Rd, Arlington Heights, IL 60005-4105 (Formerly Jameson Suites of Arlington Heights)
Region: United States > Illinois > Arlington Heights
Price Range: ₹ 5,903 - ₹ 8,787 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago NW - Arlington Heights 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Jameson Suites Of Arlington Heights Hotel Arlington Heights
Jameson Hotel Arlington Heights
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago NW - Arlington Heights staff and other travellers.
1 question
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Winthrop, IA

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Questions? Get answers from Holiday Inn Express Chicago NW - Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from Arlington Heights road as it can be a little noisy.”
 of 5 bubbles MSP-Mike, 7 Dec 2016 | Read review
“rooms on higher floors are more quiet.”
 of 5 bubbles goldengirl1019, 2 Oct 2016 | Read review
“Get a corner room away from elevators”
 of 5 bubbles MangoLove, 29 Aug 2016 | Read review
“Haven't found a floor or a side of the hotel that is better than the another. Any room should do.”
  • How much light comes in to the room in the Morning.
  • Room door and entryway
  • View to the north from the hotel
  • Bed
  • Chair and table
  • TV and coffee maker
  • Vanity and Toilet
  • Vanity and Shower
 of 5 bubbles Sid_and_Roxy, 11 Jul 2016 | Read review
“Huge rooms, very clean, gorgeous bathrooms, AWESOME BREAKFAST”
  • Hotel Website Image
 of 5 bubbles frequestcustomer, 4 Jul 2016 | Read review
5 of 5