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Holiday Inn Express Hotel & Suites Chicago-Algonquin

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Room & Suite (22)
Pool & Beach (4)
Dining (3)
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Overview
  • Excellent32%
  • Very good36%
  • Average17%
  • Poor4%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
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Reviews (98)
There are newer reviews for Holiday Inn Express Hotel & Suites Chicago-Algonquin
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All reviewshockey tournamentstaff was extremely helpfulrandall roadbreakfast areafree breakfastwould highly recommend this hotelfront desk staffcleaners
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31 - 35 of 95 reviews
Reviewed 27 May 2015

The room was comfortable. But if you can't sleep it doesn't help. Children running the halls until 2am. Commented on it to staff and they said they have.lots of sports teams on weekends. Do won't be staying there on weekends again.More

Thank NoraLee341
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 31 May 2015

Sorry to hear about the noise you endured. We have a policy on noise...only one warning once it's reported to front desk. Teams are no exception to any other guest or gathering. Everyone's stay MUST be comfortable and relaxing. I hope you come back and...More

Reviewed 27 May 2015 via mobile

This hotel was very nicely appointed and clean. Rooms are roomy and beds were comfy. It was located a bit off the major road so very quite. Breakfast was done very nicely with many choices. Nice stay overall!

Thank totallymalinda
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 31 May 2015

I appreciate you noticing the great amenities we offer. Thanks for carving out time to review the property. Enjoy your week.

Reviewed 26 May 2015 via mobile

I attended a wedding here this past weekend and the service was absolutely horrible. To begin, the entire wedding party was placed on the third floor but the hotel decided to place me in a handicap room on the first floor. The air conditioner unit...More

2  Thank Tonimcgillie
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 10 June 2015

My apologies that you felt it was a bad stay. Your father booked the reservation with me and he knew the last room we had (for you) was on the first floor and that it was handicapped. I spoke to him at checkout and he...More

Reviewed 10 April 2015

This is a great place to stay if you're in the area for business or just passing by. It's right next to the Algonquin Commons which is a HUGE shopping center with EVERYTHING you could need, including any kind of restaurant. This is a big...More

1  Thank Antonio P
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 15 April 2015

Thanks for the great review! Our location is primo...we agree. Fun, accommodating and clean is what we strive for everyday. Thanks again.

Reviewed 23 February 2015

THE WORST EXPERIENCE and THE worst customer service I have ever had at a hotel! Watch out for hidden additional charges! Didn't see until I checked my bank statement but was charged FOURTY DOLLARS extra! Not on the initial charge either. When I first called...More

Thank Chey M
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 25 February 2015

It's unfortunate this guest feels this way. Items were found missing from the room upon departure and the guest was subsequently charged. All was fully explained to the guest and the result wasn't liked; hence the bad survey you are reading.

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Meeting Rooms
Business Centre with Internet Access
Room Service
Free Parking
Breakfast included
Banquet Room
Conference Facilities
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Indoor pool
Details
Price range
US$ 89 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$ 89 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Room & Suite (22)
Pool & Beach (4)
Dining (3)
Business Centre & Event Rooms (3)
Questions & Answers
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Waynekinikin
1 October 2016|
AnswerShow all 3 answers
Response from HIEX-Hotel-Staff-alg | Property representative |
3pm
0
Votes
Room Tips
"Choose a room on a higher floor for less noise, and maybe less dampness in the rooms"
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"Not first floor"
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"top floor away from elevator"
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"Ensure you have IHG Platinum Elite status!"
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