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Holiday Inn Augusta West

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152 Reviews from our TripAdvisor Community

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Showing 148: English reviews
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Reviewed 27 January 2017 via mobile

Great place to stay i was able to swim and workout until 2300hrs there is a restaurant and bar downstair. The stay was really just a get a way from home this place has plenty of friendly workers so anytime u need something u will not have to wait. Thanks Hotel and Staff.

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Helpful?
Thank Anthony P
StaffHIAW, Front Office Manager at Holiday Inn Augusta West, responded to this review

Dear Anthony P. Thank you for choosing Holiday Inn Augusta West and for take time out of your busy schedule to give us your rave review. We are pleased you enjoyed our gym and pool area and hope that you will visit again soon.

Kewanee, Illinois
Reviewed 23 January 2017

This hotel is owned by Guru Hotels of Augusta II but operated by Newport Group Inc. I have never seen such filthy carpet in my life. The welcome area is very nice and clean, the elevators had cardboard taped on the inside walls, our room seemed clean but the carpet walking to the room on our floor ( second floor)...

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Helpful?
1Thank diannepackee
StaffHIAW, Supervisor at Holiday Inn Augusta West, responded to this review

Dear Don't Look Down, Thank you for choosing Holiday Inn Augusta West. We are sorry to hear you were not pleased with your stay and do apologize for any inconvenience. Our hotel is under going complete renovation at this time and that would be the reason for the covered walls in the elevators. All guest are informed of renovations both...

Missouri
Reviewed 8 January 2017 via mobile

Let me start by saying I travel a lot for work, and I have stayed at many Holiday Inns and enjoyed them greatly. From start to finish I have been underwhelmed. The rooms are average, bathrooms have no tubs, only showers. Carpets are filthy (I identify my room by the huge stain in front of it), there are no bugs...

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Helpful?
1Thank kacmo
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear kacmo, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We would like to apologize for the issues you had with our WiFi and the breakfast selections we have available. We also apologize for the inconvenience you have experienced with the on-going construction. The feedback we receive from our valued guests, like...

Reviewed 29 December 2016

The entrance is nice, the room looked nice, the sleep not so much. At the time of stay they were rewiring for tv so there was none. Rather than wait until later in the morning like around checkout, they decided to begin their construction bright and early at 8am. Hammering and drilling all morning, no chance to sleep in a...

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Helpful?
Thank Jack D
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Jack D, Thank you for your feedback regarding your stay at Holiday Inn Augusta West I-20, GA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and the entrance. However, we’re sorry we fell below your expectation regarding the noise and customer service. We...

LaPorte City, United States
Reviewed 11 November 2016

Hotel has a restaurant and bar so that is nice. The elevators are the slowest around, the right one even jumps a little when you approach a floor at times. If its a weekend or they have the event hall being used, dont get rooms 218 or there about. It was like I was in the hall listening to the...

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Helpful?
Thank Greg A
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Greg A, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the slow condition of the elevator, room's shower rod, and noise levels may have let down your stay. Your feedback is...

Atlanta, Georgia
Reviewed 11 November 2016

Had a nice stay. Very good staff, room was very nice. Common areas do need a freshing up (carpet etc) Staff was very helpful. Was not able to have the included breakfast, due to schedule. . Would stay here again. Good location, multiple resturant choices both within walking distance and/or a short drive.

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Helpful?
Thank gawxnative
Orlando, Florida
Reviewed 8 November 2016

People place friendly clean & good fast breakfast. Staff does what it needs to do to make every visitor comfortable.Visit was on Friday, but traffic was normal. Went to world famous Sconyers BBQ for dinner.

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Helpful?
Thank Mark N
Milledgeville, Georgia
Reviewed 4 November 2016

To our delight, on Halloween Day, Shannon at the front desk in her delightfully witchy costume and brilliant smile checked us in for an overnight stay. There was a very large bowl of candy, including Snickers & Milky Way's for us to choose from and then the biggest surprise was the complimentary gift bags presented to not only the two...

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Helpful?
Thank Seaturtlelady55
April B, Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Seaturtlelady55, Thank you for choosing Holiday Inn Augusta West and taking the time to give us your rave review. We pride ourselves in customer service and satisfaction and are pleased that you enjoyed your stay at our property. We do hope that you will join us again soon so that we can wow you with our breakfast and amenities.

Douglasville, Georgia
Reviewed 1 November 2016

We stayed at the Holiday Inn West Augusta over the weekend. I had tried to call on the way there to make sure we had a King sized bed and was put on hold for 15 minutes and Brittany never came back to the phone. I finally hung up, waited about 1/2 an hour and called back only to be...

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Helpful?
Thank Peggy B
April B, Supervisor at Holiday Inn Augusta West, responded to this review

Dear Peggy B, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction and thank you for taking the time to give us your review. We do apologize that your experience in our restaurant was not a pleasant one. We will use this as a learning experience and make sure the proper department...

Lexington, Kentucky
Reviewed 18 October 2016

The actual room was fine and I appreciated that there was a fridge and microwave. However, the booking and billing at this hotel is horrific. This was the host hotel for the USARA National Championship so many of the racers were booked here. I booked 9 months in advance to ensure my team had rooms here at the host hotel...

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Helpful?
Thank Casey H
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Casey H, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We regret the inconvenience caused by the charges. Your feedback is troubling and will surely be looked into....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Region: United States > Georgia > Augusta
Price Range: ₹ 7,075 - ₹ 11,332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice room, filthy hallways”
 of 5 bubbles diannepackee, 23 Jan 2017 | Read review
“Check for a door sweep.”
 of 5 bubbles jackd610, 28 Dec 2016 | Read review
“stay away from rooms around 218 they are above the hall and loud.”
 of 5 bubbles 327grega, 11 Nov 2016 | Read review
“221 good room”
 of 5 bubbles marknJ705JI, 8 Nov 2016 | Read review
“Skip the free breakfast.”
 of 5 bubbles PeggyB971, 1 Nov 2016 | Read review
5 of 5