We stayed at Pescador with a group of 11. The service was beyond compare. First lets talk about the staff and service, there are two service people on the grounds to serve you at all times. There is a wall button to press if you need anything at all on the wall of each room. Meal service either delivered from the restaurant in town, or for a big group cooked on site, indoor or outdoor dining, depending on the weather. They have a refrigerator in reception they will allow you to use, and also beer, water, hot coffee, and soft drinks available. There is a microwave in reception. The hotel is extremely clean, and neat. The hot water in the bathroom is a little tricky, as it is an on demand system, but not to worry, the staff will turn it on for you if there is a problem. Some may complain of the traffic noise, but I wasn't bothered, and next to the barking dogs in other parts of Santiago, this is paradise. It is a little farther out of town than some places, but the staff with help you get a tuk tuk, or pick up truck and be sure the price is correct. Did I mention, the staff is amazing. Oh yes, and you can have you laundry done on site as well. A very nice service. The grounds are amazing, with beautiful small details, many nooks for small groups, or personal space, with large areas also for group gatherings. Oh, yes, and as for the view? Within a few months, the new part of the hotel will open, with the best view I have ever seen of the volcanoes and lake. …
The hotel is nice and clean. It is at the edge of town, which makes it a very quiet place to stay. You can easily access to public transportation especially "tuc tuc". It has a beautiful garden and enough parking lot. The customer service is excellent.
Maybe I didn't read the small print but the hotel is a couple of miles out of town and requires a ride on a tuktuk (10 quetzales) to get there. And there is no view over the lake, which you might think they could have managed when looking for a location. Furthermore, the hotel lies on the road to Guatemala City so there is lots of traffic noise. I had a nice spacious room and the two young men who managed the hotel were amiable. There is no restaurant on site or any near by, but meals can be ordered and delivered from the hotel's partner restaurant. However I could have done with a more suitable location for the hotel.
We stayed over New Years eve. The two young men who manage the property were amiable and attentive. Quiet, clean modern accommodations. No restaurant on site, but the hotel is affiliated with the popular Pescador Restaurant in town and can deliver anything off of their menu via Tuk Tuk.