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The location is a little far from the Panajachel's downtown, but that's not completely bad. The worst is the deception because we booked a room with sight to the lake and we could only saw de roofs around us. The lingerie has not a good...More
3 Thank Carlos S
Response from Freezedry, Manager at Posada Los EncuentrosResponded 6 January 2016
The posada is a 25-minute walk from the lake and the only good view of the lake is from our terrace, which offers a great view. It has never been our intention to mislead anyone on views. Most of our rooms face onto a beautiful...More
We stayed 8 nights in the posada. The owner Richard Morgan has created a wonderful garden and surrounding , is very helpful , has excellent knowledge and informations about the lake Atitlan and the mayan culture.
The posada is located a little bit outside the...More
We all stayed at La Posada Los Encuentros in Panajachel for several days while visiting Antigua, Lake Atitlan and Chichicastenango. The rooms were comfortable, the breakfasts were delicious and we felt quite safe. The owner, Mr. Richard Morgan, was our guide for several of the...More
I organized with the owner a tour for 12 people of the Lake Atitlan and the neighboring villages. The hospitality was wonderful with the entire staff supporting us in every way possible. The rooms were clean and comfortable. We were greeted every morning with a...More
Three friends and I stayed here for three nights. We had a lovely room on the ground floor with an adjoining bathroom just outside. Room was clean and full of everything we needed including a water cooler of filtered water.
The attraction of the place...More
Response from Freezedry | Property representative |
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint... More
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint of the mentioned person being purportedly "ripped off" was investigated, with the lodge's complete cooperation, by the local Justice of the Peace, with Guatemala's national tourist burea, and the country's better business bureau - all of whom tried to negotiate a reasonable resolution to what they all felt to be a grossly exaggerated claim. The guest refused to accept any of this counsel. The recent amazing and unwarranted comment by a friend of this person is simply an enduring, malicious grudge lacking any productive purpose.