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2a Avenida 6-17 zona 2, Panajachel 07010 Guatemala
Lowest prices for your stay
Expedia.com
$168
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Free cancellation until 16/12/22
Reserve now, pay at stay
Hotels.com
$168
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Free cancellation until 16/12/22
Reserve now, pay at stay
Priceline
$122
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Free cancellation until 16/12/22
Official Hotel$194
Booking.com$194
Agoda.com$197
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (615)
Room & Suite (71)
Pool & Beach (51)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 40 hotels in Panajachel
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level

Welcome to Porta Hotel Del Lago, your Panajachel “home away from home.” Porta Hotel Del Lago aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Given the close proximity to Casa Cakchiquel (0.3 mi), guests of Porta Hotel Del Lago can easily experience one of Panajachel's most popular landmarks.

You’ll enjoy relaxing rooms that offer a flat screen TV, and you can stay connected during your stay as Porta Hotel Del Lago offers guests free internet access.

The hotel features 24 hour front desk, room service, and a concierge. Plus, Porta Hotel Del Lago offers a pool and a lounge, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

While in Panajachel, you may want to check out some of the restaurants that are a short walk away from Porta Hotel Del Lago, including Deli Jasmin (0.2 mi), Café Loco (0.4 mi), and Circus Bar (0.6 mi).

Looking for something to do in Panajachel? Hotel Atitlan Gardens (0.8 mi), La Galeria (0.3 mi), and Church of St Francis (0.7 mi) are some popular attractions that are within walking distance of Porta Hotel Del Lago.

Porta Hotel Del Lago puts the best of Panajachel at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Bicycle tours
Children's television networks
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Canoeing offsite
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mountain View
Languages Spoken
English, Spanish
926Reviews13Q+A97Room tips
Traveller rating
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Most Recent
Michelle T wrote a review Nov 2022
New York City, New York604 contributions249 helpful votes
We stayed at Porta Hotel del Lago for 3 nights during our stay in Pana. Check in was efficient, but I do find it weird that they make you wear these bright pink wristbands during your entire trip? We had a suite on the 4th floor and it was a great room. The view from the balcony was fantastic. I do think the suites with two beds are bigger than the suites with one bed, because our friend had a much bigger room. The pillows were comfortable and the water pressure was great. I did hear from a few friends that they had mediocre hot water in their rooms, but we never had a problem. I did have an ant problem on the desk in our room and I was concerned about my laptop. The pool was excellent and we loved dipping in there every day after our adventures. The hot tub requires a reservation and its only for a 30 minute time slot. I wish we knew that when we booked cause we would've gotten 2 reservations then. The hot tub is also...not that hot? We had breakfast in the hotel buffet 2x and it was great both times. We also had dinner there our first night and the food was good and inexpensive. Service was excellent all times and no complaints from any of us.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 2 weeks ago
Dear Michelle: Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed the view, the food and our service. We appreciate your preference in choosing to stay with us this time. We are sorry for the small inconveniences that you mentioned that you had, however, thank you for letting us know since through it you give us the opportunity to improve. We wish to continue counting on your preference to welcome you and welcome you again soon. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ronald B wrote a review Nov 2022
Orem, Utah1170 contributions360 helpful votes
All the rooms are facing the Lake so higher floors are preferred for the views. The property could use a little updating but it is still a wonderful place to stay. The staff are very friendly and helpful. They strive to make your experience most pleasant.
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Date of stay: October 2022
Value
Location
Service
Room Tip: higher floor for the views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 2 weeks ago
Dear Ronald, Thank you for letting us know about the experience of your recent stay with us. We are very happy to know that you enjoyed the views and that your stay was pleasant and memorable. We appreciate your preference and we also appreciate that you have taken the time to write us opportunities for improvement. Cordially.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josué wrote a review Sep 2022
2 contributions
This is a great hotel with a nice view to the lake. It offers many facilities. It has a meeting room, an excellent buffet - style restaurant , gifts shop. The service is good. The double room is amazing, has a bath with hot water. There is security all time. The staff is friendly and polite.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 5 Oct 2022
Dear j0j0su_c: Thank you for reflecting your experience through this platform. We are pleased to know that your stay was wonderful and that you enjoyed every detail such as our views, facilities, food and the attention of our staff. We wish to see you again very soon. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamie G wrote a review Aug 2022
5 contributions3 helpful votes
This is the first negative review I’ve written on Tripadvisor. It is not that any one thing was horrendous but it was a banal and average experience based on the price per night. Positives: Small Gym Facility, nice sized room, excellent housekeeping staff, water fountains throughout the hotel. Negatives: Reception staff appear to lack any semblance of personality No breakfast included in spite of high prices No ability to add breakfast for a fixed price as per booking.com - seems to be about 13 euro per day per person should you choose to dine there for breakfast Hairs, flies and twigs in the swimming pool Tiny bath Sauna closed even while still being advertised on website Spa appears to be closed indefinitely A lottery on days when the outdoor jacuzzi operational 2nd jacuzzi appears permanently out of operation Outdoor dining area appears to be closed indefinitely Bar appears to be out of operation also This hotel costs about €140 a night (and this is low season based on the amount of guests staying) and it really was not good that so much stuff is not in operation, irrespective of guest numbers. This appears to be a hotel chain which really need to take a look at this property and make some widespread operational changes throughout.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 15 Aug 2022
Dear Jgreh: We appreciate your preference for staying with us on this opportunity. We cordially and sincerely apologize for not meeting your expectations on this occasion, but we want you to know that we are very grateful for taking the time to let us know about your experience, as through all of this you give us the opportunity to improve. and thus we can strengthen our processes. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sasha J wrote a review Aug 2022
Orlando, Florida74 contributions45 helpful votes
+1
Great hotel! Located perfectly and super clean. Ate lunch there, great options and good prices. Pepian, club sandwich and the fries were good. The rellenitos were incredible. However, the breakfast was disappointing. Guatemalan breakfasts are so great and this one lacked flavor. Check in and check out was a breeze. If you want to use the hot tub, have to make a reservation.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: They don't let you bring in outside food or drink
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 12 Aug 2022
Dear travelingsasha: Thank you for taking a few minutes of your time and sharing your experience with us. We are pleased to know that your experience was memorable, however, we want to offer you an apology for not meeting your expectations with breakfast. For us your opinion is of the utmost importance since through it we are given the opportunity to improve. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
norpatmat wrote a review Aug 2022
Babylon, New York117 contributions83 helpful votes
I did not love my stay at the Porta del Lago. I found it to be very expensive and not worth the price for the following reasons. 1- Despite the beds being very comfortable, I could not fully enjoy the bedding because it was so hot. There is no AC and it is necessary to sleep with the balcony door open. A problem with that is that the doors do not have screens. Although no bugs/ mosquitoes (birds or people) came in the room, it was still rather unsettling. 2- I speak Spanish at the intermediate level so I can certainly do my best to communicate with the staff. That being said, when I had questions, there was no English speaking person who could help. As it turns out, my question was rather simple, and it was never answered because they made it far more complicated than it needed to be. They put someone on the phone who used google translate. It stuns me that they have someone who sits at the concierge desk who could not provide me with a map of the lake and information about the area. A map?! Really?? When I asked her to speak slowly so that I could understand, she did not. Usually people have been very encouraging and complimentary when I try my Spanish, but I found her to be dismissive and rude. 3- the hotel is rather run down. It looks like it was built in the 1970s and needs a remodel. I’m not sure why they have the dining room obstructing the view of the pool? Ok- now for the good things….. 1- The bellman Jose was an absolute delight. He speaks some English and he was the one who managed to find me a map of the area. Every time we saw him, he greeted us with a warm smile. 2- the bartender David was always happy to fill our water bottles with ice when needed. 3- location. Easy access to everything in Pana. 4- restaurant- we enjoyed lunch and breakfast.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 6 Aug 2022
Dear guest: For us it is very pleasant to know your experience with us, we want to offer you an apology for not having met your expectations on this occasion, rest assured that with your feedback you give us the opportunity to improve. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dustin C wrote a review Jul 2022
USA91 contributions45 helpful votes
We had the top floor and great views. The beds were pretty good and the breakfast was pretty good overall at the hotel in the restaurant. The downside was the lack of A/C and the room being uncomfortable for sleeping as well as the hotel overall was rather dated and the bathroom had no ventilation so got very muggy in there if closed the door. The staff was good but not great. Pool is nice and is reasonably warm (low 80s Id guess). We did leave a night early given everything. They do have purified water in a clay water jug in the halls to fill glass pitchers provided in the rooms. *** If you do have kids - the balconies have fairly low railing and no safety features.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 22 Jul 2022
Dear dustinc18: We are extremely grateful for allowing us to learn about your experience through this medium. Your comments allow us opportunities for improvement to provide better service and hospitality. Thank you for staying with us, your opinion is very important to us. Cordially,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ok travel wrote a review May 2022
1 contribution
Super impressed with the staff and the service, food really great , It was a really good and satisfactory stay. The hotel has a beautiful view to the lake. Excellent location. anything you need at any time.24/7
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: make sure your room has AC,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 4 May 2022
Dear oktravelchulavista, We are pleased to know that the food, our staff and the views from our facilities made your stay memorable, we strive to do our best to always provide a phenomenal service. Thank you for taking a few minutes to write us your experience, we appreciate it very much. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
V-A T wrote a review May 2022
Tenafly, New Jersey34 contributions45 helpful votes
The hotel is dated and does not have basic amenities such as air dryer or safe in the room: - The place is not as clean as I would expect from a TripAdvisor traveler’s choice to be. - The bathroom has ants! Also, mold in the bathtub and ceiling, and dirty floor. - It has no A/C so we had no choice but leave the window open, but could hear the noise from other rooms and dogs barking, and the smell from a kitchen was horrendous. - The view and outdoor facilities are nice. - Breakfast is OK. We had reservations for two nights. At about 8:30 PM the first day I asked my travel agent to cancel the second night and move us to a different hotel, but the Porta del Lago would not accept to cancel the reservation for the second night. The experience was so bad that we chose to move to a different hotel anyway and pay for both hotels the second night
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Avoid it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Raul Zeledón, Director General at Porta Hotel Del Lago
Responded 4 May 2022
Dear Mrs. Fliman, it is unfurtuante indeed, guest satisfation is our main purpose beyond anything else, it is dificult to amend any situation when a hotel receives the feedback of any inconvenicence once the guest is about to leave, based on what we know about your case, we could have done many actions to assist you. Thank you for your feedback and we will take note in order to improve. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juan Carlos S wrote a review Apr 2022
1 contribution1 helpful vote
Rooms, amenities, pool and security are excellent. Food variety and quality is top of the line. Staff from the hotel is very kind and helpful with anything you need at any time. Location in panajachel is unbeatable, you have the lake and the main avenue within 3 minutes walking. You should choose this hotel.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Concierge Porta Hotels Atitlan, Atención al huésped/Recepción at Porta Hotel Del Lago
Responded 4 May 2022
Dear Juancarloss, We are pleased to know that you enjoyed every detail and that your stay was wonderful. Thank you for letting us know about your experience, it is gratifying to know that we have met your expectations to the fullest. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$108 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
porta hotel panajachel
LOCATION
GuatemalaWestern HighlandsSolola DepartmentLake AtitlanPanajachel
NUMBER OF ROOMS
100
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PORTA HOTEL DEL LAGO (Panajachel, Lake Atitlan, Guatemala) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Porta Hotel Del Lago
Which popular attractions are close to Porta Hotel Del Lago?
Nearby attractions include La Galeria (0.4 km), Hotel Posada de Don Rodrigo Museum (0.2 km), and Casa Cakchiquel (0.5 km).
What are some of the property amenities at Porta Hotel Del Lago?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Porta Hotel Del Lago?
Top room amenities include a flat screen TV, a desk, and a dining area.
What food & drink options are available at Porta Hotel Del Lago?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Porta Hotel Del Lago?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Porta Hotel Del Lago?
Conveniently located restaurants include Deli Jasmin, Tuscani, and Restaurante Hana.
Are there opportunities to exercise at Porta Hotel Del Lago?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Porta Hotel Del Lago have an airport shuttle?
Yes, Porta Hotel Del Lago offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Porta Hotel Del Lago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Porta Hotel Del Lago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Porta Hotel Del Lago?
The staff speaks multiple languages, including English and Spanish.