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    Mercure Casa Veranda Guatemala

    12 Calle 1 24 | Zona 10, Guatemala City 01010, Guatemala
    011 502 2411 4100
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    24/12/2017 25/12/2017
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    Traveller (95)
    Room & Suite (79)
    Dining (13)
    Overview
    • Excellent37%
    • Very good47%
    • Average12%
    • Poor3%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Babysitting
    3.5 Star Hotel
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    Offers from Mercure Casa Veranda Guatemala
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (272)
    There are newer reviews for Mercure Casa Veranda Guatemala
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    21 - 25 of 129 reviews

    Reviewed 26 January 2017 via mobile

    Since the first moment at check in the service was fantastic. Very safe, clean and luxury hotel. Rooms are big and perfectly clean. Breakfast included is a buffet full of Guatemalan delicatessen and superb coffee

    Thank L3656CHfranciscog
    Response from Vinicio B, Manager at Mercure Casa Veranda GuatemalaResponded 1 February 2017

    Dear guest: Thank you for sharing your pleasant comments about the service you received during your stay at our hotel. We hope to see you soon. Regards

    Reviewed 25 January 2017

    Hotel typical of its kind, but staff could learn a bit of English for the desk and be helpful about what to do in the locality. Location is good, wide choice of restaurants and bars, and half way between the museums, close to airport too....More

    Thank Museumlynn
    Response from Vinicio B, Manager at Mercure Casa Veranda GuatemalaResponded 1 February 2017

    Dear guest: Thank you for sharing your commentary, which is very important to us and helps us to improve. We look forward to the opportunity to serve you again. Regards,

    Reviewed 2 January 2017

    At the Mercure hotel in Guatemala City they love their policies and rules, but hate their customers. The lady at the front desk at my arrival was so rude, slow, unwelcoming and plain incompetent that I almost decide to leave. I had to communicate several...More

    4  Thank kontiki7
    Response from Vinicio B, Manager at Mercure Casa Veranda GuatemalaResponded 4 January 2017

    Dear Guest: Thank you for taking the time to tell us about your experience in the hotel . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior...More

    Reviewed 11 December 2016 via mobile

    This is a very nice hotel with unexpected big rooms (separated bar/living room - then a sleeping room with a huge king size bed and a bath room which is separated into 2 sections) - very clean, nice, having all facilities you need, again super...More

    1  Thank JUW65
    Response from Vinicio B, Manager at Mercure Casa Veranda GuatemalaResponded 4 January 2017

    Dear Guest: Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

    Reviewed 6 December 2016

    Stayed at the Hotel Mercure Casa Veranda in Guatemala city great place a restaurant on property used it only for Breakfast with was good fresh fruit eggs to order and hot milk for your coffee which I loved on our trip to France last year....More

    Thank DiverDog50
    Response from Vinicio B, Manager at Mercure Casa Veranda GuatemalaResponded 4 January 2017

    Dear Guest: It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Concierge
    • Banquet Room
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$ 80 - US$ 152 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Business Hotel in Guatemala City
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 99
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Mercure Casa Veranda Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Guatemala >
    • Guatemala Department >
    • Guatemala City
    • Also Known As
    • Mercure Guatemala City ,
    • Accor Guatemala City ,
    • Mercure Casa Veranda Guatemala Guatemala City
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    Traveller (95)
    Room & Suite (79)
    Dining (13)
    Hotel & Grounds (63)
    Bathroom (10)
    Family and Play Areas (1)
    Nearby
    Nearby HotelsSee all 49 hotels in Guatemala City
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Susan K
    10 June 2017|
    AnswerShow all 2 answers
    Response from L3656CHfranciscog | Reviewed this property |
    Not at all
    1
    Vote
    Carlos Andrés M
    16 December 2016|
    AnswerShow all 3 answers
    Response from Marcelo W | Reviewed this property |
    Yes, parking is included in the rate.
    1
    Vote
    Google Translation
    Jalitisz
    16 November 2016|
    Answer
    Response from Marcelo W | Reviewed this property |
    Yes, no swimming pool. But, for me, this point is not relevant.
    0
    Votes
    Google Translation
    Room Tips
    "Good for tree huggers"
    Read review
    "Suite with kitchen includes a small fridge and microwave, coffee machine.... But not a single dish or glass..."
    Read review
    "You would be much better off staying at the Holliday Inn, Camino Rea or Intercontinental."
    Read review
    "All rooms have a view."
    Read review
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