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Hotel Biltmore Guatemala

320 reviews
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Traveller (35)
Room & Suite (64)
Dining (8)
Overview
  • Excellent32%
  • Very good42%
  • Average17%
  • Poor5%
  • Terrible4%
Travellers talk about
Wifi
Breakfast included
Non-Smoking Hotel
Free Airport Transportation
Room Service
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
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Reviews (320)Write a Review
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All reviewsconnecting doorsister propertyearly am flightwestin camino realair conditionerworked fineparking garagebed and pillowscable tvpool and gymgreat hotelrooms are comfortablebuffet stylea free shuttle servicebars and restaurantsairport shuttleroom service
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1 - 5 of 149 reviews
Reviewed 2 weeks ago

In spite of the fact that we booked our room before the others in our party did (coming from Oregon), so that we would all be together, no room for us, but for the others. About 11:30pm after nearly 12 hours of travel. Also had...More

1  Thank Huskie4
Response from Luisa B, Director de Relaciones Públicas at Hotel Biltmore GuatemalaResponded 2 weeks ago

Dear Katerina, We appreciate your comments. It is good to know that you liked the renovations and enjoyed our beds. We apologize for the if you feel uncomfortable sharing your transportation. We´ll be moving your comment to improve our service. We hope you come back...More

Reviewed 9 December 2017

This was the best hotel on my tour. Pure luxury to an affordable price. Good breakfast. Safe location. Free air-port transfer. Well working wifi. Nice staff. Close to resaurants and trans-metro station. What more do you need?

1  Thank johanpetterronning
Response from Luisa B, Director de Relaciones Públicas at Hotel Biltmore GuatemalaResponded 23 December 2017

Dear Guest, Thanks for your comment. to us your opinion it's very important. We are committed to the service for our guests, your comment will be transferred to improve your experience with us. We hope to see you soon. Best regards, Hotel Biltmore Guatemala

Reviewed 3 December 2017 via mobile

Amazing new renovations of rooms and comfy beds. Would have had a great night sleep if I didn’t have to listen to the party or disco going on until 2 am! A shame because hotel is very nice with friendly front desk staff and good...More

1  Thank Bermuda1960
Response from Luisa B, Public Relations Manager at Hotel Biltmore GuatemalaResponded 8 December 2017

Dear Katerina, We appreciate your comments. It is good to know that you liked the renovations and enjoyed our beds. We apologize for the noise of the party, this is a very festive month so we have to deal with party people, but we will...More

Reviewed 26 November 2017

Clean, efficient (received my 3:30am wake up fall, airport shuttle by the front door at 4:00am), and had a great hot shower. Would stay there again if I had an early AM flight. Walked around the area but it looks like this area closes down...More

1  Thank travelwithson
Response from Luisa B, Public Relations Manager at Hotel Biltmore GuatemalaResponded 29 November 2017

Dear Guest, Thank you for your comments. It is good to know that you enjoyed your stay with us and we fulfilled your requirements and expectations. We hope to see you soon. Best regards,

Reviewed 26 November 2017 via mobile

This is the first time I’ve stayed here(4nights), looks like there were some upgrades… Chipped and moldy tile in the shower, carpets needed a cleaning in the room. The breakfast was OK, usually eggs were gone, specific fruits gone and it took quite a while...More

1  Thank clintbo
Response from Luisa B, Public Relations Manager at Hotel Biltmore GuatemalaResponded 29 November 2017

Dear Guest, Thank for the time to write this review, we appreciate your comments, we will take care of all the suggestions you have made. Thank you for your preference. We hope to see you soon. Best regards,

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Meeting Rooms
Concierge
Things to do
Bar/Lounge
Details
Price range
US$ 93 - US$ 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Guatemala City
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 93 - US$ 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Business Hotel in Guatemala City
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (35)
Room & Suite (64)
Dining (8)
Pool & Beach (1)
Amenities (6)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Rolando_Jose_RDL
15 October 2017|
AnswerShow all 4 answers
Response from Jon K | Reviewed this property |
Just request a room with two beds and pay that fee - or the difference of one bed vs two and the baby will stay free. NO problem - the hotel is very helpful Best wishes!!
0
Votes
Kim O
23 March 2017|
Answer
Response from Luisa B | Property representative |
Good morning, Yes you could have a gym access for $10 per day, per person. Regards,
1
Vote
ULKYDOG
22 December 2016|
AnswerShow all 4 answers
Response from Luisa B | Property representative |
Dear Ulkydog, Could you send us the flight number. Our shuttle are going to be in the exit of the airport in the left side.
0
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Room Tips
"If you want a quiet room, you might want to avoid a room by the pool."
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"I stayed facing the pool and my room was quiet. I stayed across the hall and the hum of the air conditioners..."
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"accessibility to the rooms"
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"Ask for room away from event noise"
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