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Hotel Biltmore

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1 room 2 adults 0 children
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Hotel Biltmore
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251 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Evansville
Reviewed yesterday NEW

This was our first time in Guatemala. It was a pleasant stay. We were only there for one night. We did not spend much time at the hotel but everyone was friendly and helpful. We would stay here again if we return to Guatemala.

Review collected in partnership with this hotel
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Helpful?
Thank duanejay1
Buenos Aires, Argentina
Reviewed 2 days ago NEW

The best , interconnected with restaurants such as El cafetal and Café vienés. The quality of the breakfast can be better. At the tea time, maybe the hotel can provide more options. The room service is OK

Review collected in partnership with this hotel
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Helpful?
Thank Alvaro V
Guatemala City, Guatemala
Reviewed 6 days ago NEWvia mobile

The front desk team made me feel like home. I really recommend this hotel, is one of the best ones in Guatemala city. You will never forget your experience here, the room, the views and the people are just amazing. The management is spectacular, always attentives to all your needs. 10/10

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Helpful?
Thank paulinaarreaga
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear paulinaarreaga, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

Washington DC, District of Columbia
Reviewed 3 weeks ago via mobile

On the plus side the rooms are big and comfortable if slightly tired and the staff is friendly. The downside - the walls are paper-thin and I could hear the people in the rooms adjacent to mine grunting and coughing all night long to the point where I thought someone was in my room. Breakfast is mediocre - coffee runs...

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Helpful?
Thank 118AS70
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear 118AS70, It was truly a pleasure to serve you. Please kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which is the general norm of our hotel. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a...

Washington DC, District of Columbia
Reviewed 20 February 2017

The Biltmore is not flashy but delivers on most fronts. The breakfast is very complete and quite good for a buffet style. It is always crowded but has enough seating to accommodate everyone. The staff is in general nice and quick to respond. Previously, internet in your room was an extra charge but now it is included and is quite...

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Helpful?
Thank Gandalf29
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Gandalf29, It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Buenos Aires, Argentina
Reviewed 16 February 2017

No complaints Good service, great room - clean, comfy beds all high quality. Close to bars and dining options. Service was brilliant, there was an issue with the beds in our room (we wanted twin and we got a king bed) , they were very accommodating and friendly.

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Helpful?
Thank 3579sally
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear 3579sally, We would like to thank you for your visit to Hotel Biltmore Guatemal. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Chicago, Illinois
Reviewed 7 February 2017

I really liked the hotel, in my experience I personally had a comfortable stay, room was very Nice and Clean and best of all hotel was only 10 minutes away from airport and shuttle was provided. The only complaint I have is that front desk customer service agent was not that friendly, was so serious most of the time, wasn't...

Review collected in partnership with this hotel
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Helpful?
Thank evy853
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear evy853, We would like to thank you for your visit to HOTEL BILTMORE GUATEMALA. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

Lima, Peru
Reviewed 7 February 2017

During my checkout the front desk agent ask me to pay 10 USD because i went just one day to the pool on Sunday. Acoording to their policy she told me that access to the pool was not included in my reservation, since i just went for business. I ask her to put it in my receipt and charge it...

Review collected in partnership with this hotel
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Helpful?
Thank Roy B
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Roy B, Thanks for your comment. Please kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which is the general norm of our hotel. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict...

Raleigh, North Carolina
Reviewed 4 February 2017

The sheets or covers on the bed are awful!!! Everyone talks about how heavy and uncomfortable they are. The room are very over-priced. I like the shower, it is awesome. TV quality is very good. Would stay here again if the prices were lower.

Review collected in partnership with this hotel
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Helpful?
Thank gunterclaudiag
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear gunterclaudiag, We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment to the department in charge of it. We deeply value your relationship with HOTEL BILTMORE GUATEMALA and are committed to providing you with the highest level of service...

Reviewed 20 January 2017

The one nice thing about this hotel is the location. It's with several other hotels and in an area that is heavily patrolled by police and security officers to protect tourists. Walking the streets in that area, we felt safe. The breakfast was very good. We did have some issues with the WIFI but did get that resolved. It was...

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Helpful?
Thank Hobbesey
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Hobbesey, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible....

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Tennis Court
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: ₹ 6,258 - ₹ 9,061 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Biltmore staff and other travellers.
6 questions
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Denver, Colorado
6 days ago
Greenville, South Carolina, USA

See all questions (6)

Questions? Get answers from Hotel Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from event noise”
 of 5 bubbles 90AndreaS, 14 Nov 2016 | Read review
“Second floor is undergoing remodels and it gets noisy during the day”
 of 5 bubbles 774andresf, 1 Sep 2016 | Read review
“Ask for a room with a view, not just the back or roof of other buildings”
 of 5 bubbles mildew1949, 24 Aug 2016 | Read review
“View over the Westin Camino Real Pool area is better than the other side.”
 of 5 bubbles Travellerstails, 19 Jun 2016 | Read review
“Be sure to stay at the back of the hotel and not near the front where you hear the discos a great deal.”
 of 5 bubbles cfuller603, 19 Apr 2016 | Read review
5 of 5