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Real InterContinental Guatemala

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903 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Guatemala
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Showing 461: English reviews
San Jose, Costa Rica
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2015

Great hotel, beautiful and clean. Got an up grade to the executive floor for an extra US $45 dollars a day. We were four ( wife and two daughters) so we got free breakfast, all day snacks, free drinks from 5 to 6 pm, and an amazing service from the staff, all except from the bar tender during the happy... More 

Helpful?
Thank Carlos U
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Carlos U: Thank you very much for taking the time to write a review about your recent visit to our hotel. We are delighted to hear your appreciation about or services and that you and your family had Your Best Rest and Experience. Even though in fact it is safe to walk in our surroundings, we like to... More 

Miami, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2015

I recently traveled to Guatemala City on a business trip, and chose to stay at the Real InterContinental Guatemala. The hotel establishment continues to be my top choice, over the last three (3) years, for many reasons. First, the exceptional service throughout my stay is unrivaled in comparison to its competitors. Second, the varied selection of restaurant outlets allows for... More 

Helpful?
Thank Alex G
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Alex G: We are very thankful and overwhelmed with your complete review about your experience in our hotel, you have detailed every aspect that is part of our Mission to provide our guest Their Best Rest at The Place to Be. We look forward to your next visits and that you can keep enjoying Your Best Experience. Kind Regards,... More 

Fayetteville, North Carolina
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 July 2015 via mobile

Nice place to eat. Rooms are clean and the staff are very nice. The rooms are large and clean. Bottle water is provided. The view is limited from the hotel. Pool is clean and well taken care of and it has some chairs. The hotel has a small business center but has limited hours. Small gift shop but prices are... More 

Helpful?
Thank sandycat405
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear sandycat405: Thank you for your preference and for providing a review about your recent stay. We are happy to hear your appreciation about our restaurants, room cleanliness and staff services. I guarantee you we will look into the business center hours since it is staffed from 7am to 10 pm and available 24 under request. We look forward to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2015

We stayed here for work Teleton, 27hours of fundraising for Guatemala on television. What we needed was a place to rest for the 5 hours off in between. Unfortunately, we had problems since check in. They processed a hold on our credit card for $653.00 (over 5 times the amount of our 2day room fee) without letting us know how... More 

Helpful?
Thank Gibfens
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Gibfens: Thank you for taking the time to write such a detail review about your recent stay. I have read your comment with much concern and would like to extend our most sincere apologies for the inconveniences encountered. I guarantee you we have already taken action and reviewed our staff procedures to make sure the correct amount is hold... More 

Virginia
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 July 2015

I recently stayed in this property for a week, having stayed in this hotel many times before in the past. First, the hotel has a card key security system that works poorly causing guests to waste time at the desk trying to get cards that work in the elevators. The room service menu offers limited selection and for Guatemala is... More 

Helpful?
Thank Chapingrande
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Chapingrande: We are grateful for your preference and one week stay in Your Home Away from Home. We would also like to extend our most sincere apologies for the inconveniences caused by Key Card failure, we are currently in a complete room renovation and will be changing the Key Card system to a high tech technology that will definitely... More 

Flemington, New Jersey
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 July 2015 via mobile

Room is beautiful and luxurious, food was excellent. The bed is magnificent. The staff is very nice and I will stay again but they got my bill wrong! And didn't send me my invoice on time. I hade to call several people to get them to process the invoice. Made me waste about an hour getting this corrected at my... More 

Helpful?
Thank cialeto
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear cialeto: Thank you very much for your preference and review about your recent stay. We are happy to hear you enjoyed Your Best Rest in our luxurious rooms and staff services. We apologize for the inconvenience regarding inconsistence in your final bill and delay in receiving it and we assure you will work to improve this. We look forward... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2015 via mobile

Great service, location, breakfast, taxi service, cleanness. Well located for business meetings, service was kind and helpful from the check in to the restaurant, taxi. Good food as well, many types of bread, cheeses, fresh fruits and juices for breakfast. All people invited, loved the place.

Helpful?
Thank Thiago D
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Thiago D: We are grateful for your review about your recent stay in our hotel. We are also happy to hear your appreciation about our location, food quality, services and cleanliness. Looking forward to your next visit. Kind Regards, Odalís Guzmán / General Manager More 

Moorhead, Minnesota
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2015

Not unexpectedly, this was a very nice and secure property. I've previously stayed at an InterContiental, in Nairobi. The reasons for not offering a 5 versus a 4: no coffee in my room....in Guatemala! A small thing, but my co-workers had this amenity (same room type/reservation). Also, breakfast, while delicious, was very expensive. The lovely young woman at the Front... More 

Review collected in partnership with this hotel

Helpful?
Thank maltoosius
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear maltoosius: Thank you for your review about your recent stay in your Home Away from Home. We are happy to hear your appreciation about our services and security. It comes to my concern your comment about not having complimentary coffee in your room since this is a basic standard; we apologize for this inconvenience and guarantee you will take... More 

Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2015 via mobile

Its an expensive hotel, its personnel provides very good service, but you can see dirt in the shower, rugs, low part of the bed, etc, see pictures, it is disgusting and is a shame that your company (in a business trip) pays that amount for such a dirty place. The worst thing is that I have to spend 2 nights... More 

Helpful?
Thank Ceciliadomon
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Ceciliadomon: Thank you for your preference and for taking the time to write a review about your recent stay. I have read your review with much concern and would like to extend our most sincere apologies for the quality and cleanliness issues in your room, I guarantee you this is against our quality standards and will make sure to... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2015

This was my second visit to this hotel and ut met all my expectations, as a Platinum IHG rewards member I have stayed at many Intercontinental Hotels and this one rates on my top 3. super friendly and professional staff from the shuttle driver to the front desk ladies. I will reccomend this Hotel to my collegues and friends and... More 

Helpful?
Thank Jose M
Odalís G, General Manager at Real InterContinental Guatemala, responded to this review

Dear Mr. Jose M.: Thank you very much for your taking the time to write a review about your recent stay in our hotel. We are also grateful for your preference as a Platinum IHG Rewards Club member and we feel delighted to hear your appreciation about our services, especially from our staff. We look forward to your future visits... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is located at the heart of the entertainment and corporate district, at the epicenter of Guatemala's dynamic "Zona Viva". Just a few steps away from the hotel you will find the city's best restaurants, boutiques & nightlife. The Real InterContinental Guatemala offers a culinary experience with an array of gastronomic options with a bar and four restaurants that will indulge your senses. The Market, our new casual restaurant, features a show kitchen where you can choose from a variety of fresh ingredients and build your own dishes such as salads, pastas, burgers, sandwiches and more. Picasso Stone Flame Oven serves pizzas as well as Mediterranean dishes with lively flavors. Tanoshii Sushi Bar offers genuine Japanese cuisine in a contemporary intimate atmosphere. Saint Honore Patisserie is renowned for some of the city's finest pastries. Our new Maya Lounge is the perfect place to unwind, enjoy live music and tailor-made cocktails. Guests can relax in our renovated spa or exercise at our fitness center open 24 hours in its new location overlooking the heated pool and views of the city. Our recently renovated 239 rooms are designed to fulfill the needs of today's global traveler; with the fastest Internet connection (100MB), soundproof windows, bedding with 300 thread count egyptian cotton sheets, LCD TVs, alarm clock with iPod connection, wireless telephone and more. Real InterContinental Guatemala is just 2.5 Miles away from La Aurora International Airport and the Spanish colonial town of Antigua Guatemala is 25 miles away from the hotel. ... more   less 

Additional Information about Real InterContinental Guatemala

Address: Calle 2-51 14 | Guatemala City, Central America, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: ₹ 11,104 - ₹ 22,346 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Guatemala 4.5*
Number of rooms: 239
Reservation Options:
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Also Known As:
Real Intercontinental Guatemala Hotel Guatemala City
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Hotel Style:
#1 Luxury Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#2 Business Hotel in Guatemala City
#2 Family Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Guatemala staff and other travellers.
7 questions
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Atlanta, Georgia
Weston, Florida
Victoria, Canada
over a year ago
London, United Kingdom
London, United Kingdom

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Questions? Get answers from Real InterContinental Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better. Pool view is really nice.”
 of 5 bubbles davidmeyer, 12 Oct 2016 | Read review
“Executive room, its worth for the $$ paid.”
 of 5 bubbles KlawN, 4 Oct 2016 | Read review
“High floors are great and extremely quiet. Just ask to make sure they unlock the mini bar. 😀”
 of 5 bubbles stevensJ7360OC, 15 Sep 2016 | Read review
“Upgrade to club level for some extra goodies and services.”
  • View of volcano from room.
 of 5 bubbles DSKaneLA, 28 Aug 2016 | Read review
“Executive floor is pretty good in a 15th floor, great view, great rooms, great service.”
 of 5 bubbles nelsons333, 29 Jul 2016 | Read review
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