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Crowne Plaza Guatemala

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Crowne Plaza Guatemala
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474 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Guatemala
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Showing 190: English reviews
Mexico City, Mexico
Reviewed 14 February 2014

The personal service is great but the hotel is very old and the room carpet smells as wet. I request a room change and they gave me a room with out a desk were I could work, even though it wa in the Club floor.

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Helpful?
Thank JavierLC15
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay...

Guatemala Department, Guatemala
Reviewed 7 February 2014

I have 3 years going to this hotel and it's really comfortable, clean and secure. All the employes are friendly, the breakfast buffet is amazing, have all kind of food. Good location nearest of mall and the "zonal viva" where you find bars and many restaurants. Very recommended. Excellent choice.

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Helpful?
1Thank Evega82
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments.. We appreciate your comments...

San Francisco, California
Reviewed 7 February 2014

I stayed in here 4 days, and one more night when I am back from Antigua. It is in zona 13: good location, there are restaurants around the hotel, and It is close to the airport... The stuff was friendly and helpful. The buffet was not bad at all.The glass elevator is interesting with city view. There is a nice...

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Helpful?
Thank Baris A
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services. We hope you come back at your home! Best regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager

San Francisco, California, United States
Reviewed 14 January 2014

The good: Cool glass elevator with city view, gym at the top with view of airport, reasonable price. The bad: average location, pool isnt much, the rooms are just OK, and the place needs a facelift. The Barcelo is about the same price and condition, but with better location and an excellent pool and hot tub. If im on a...

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Helpful?
Thank Michael W
IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review

Dear Michael W, Thank you for taking the time to review our property. It's nice to hear that you liked our glass elevator and fitness facility. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. However, it seems that we failed to...

Santiago, Region Metropolitana, Chile
Reviewed 7 January 2014

The building the facilities are getting old. In my opinion is the worst hotel in the group of the up class hotels in the Guatemala City. The price is too high for the current quality of the hotel. I would repeat only if I had any other option.

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Helpful?
Thank Manquehue_1520
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Charlotte, NC
Reviewed 5 January 2014

I think we were ripped off here. After being lost in the mountains for hours and abandoning our booked hotel plans at midnight, our family of 4 was happy to see a large American chain hotel. HOWEVER, we were told they only allow three people to a room and had to pay for two rooms. Suspiciously each room had two...

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Helpful?
Thank Puff-thaddy
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Reviewed 31 December 2013

Upon arrival at the hotel we were received with full attention, registration was ready and were informed that I would be receiving a sack breakfast as I needed to depart earlier than the restaurant kitchen would be open. Sure enough, I received my 4 am wake-up call, picked up my breakfast and off to the airport. Room was exquisite, clean...

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Helpful?
Thank Luis S
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Guatemala City, Guatemala
Reviewed 15 November 2013

We have stayed a number of times at the Crowne Plaza in Guatemala City. Beds are comfortable, but the rooms are a bit outdated and dark. The bathrooms are tight and dark. The room had only one bottle of water and one cup (for the coffeemaker) and one drinking glass. They did bring up more water for free, but said...

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Helpful?
Thank Nancy_SKC
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala again. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. It's good to know you have enjoyed our breakfast. In fact,...

Houston, Texas
Reviewed 13 November 2013

My boyfriend and I were excited to find a great deal on our hotel room at the Crown Plaza. It was our last night in Guatemala, and we had been staying in value places the rest of our trip, so we decided to spend a bit more to have a nice ending to our trip. Well, what we experienced turned...

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Helpful?
5Thank Michelle L
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We took your comments to improve new actions to satisfy your needs. Please, don´t hesitate to contact us to bring us more information about your stay and offer a reason for each issue which you experienced....

Singapore, Singapore
Reviewed 6 November 2013

The Crowne Plaza in Guatemala City is terrific. Spacious rooms, excellent services, views of a volcano and the airport (fun for plane spotters!). The beds are comfortable and the Internet is very fast and reliable. It's just several blocks from the main eating/going-out area, the "Zona Viva." However, because of its location, rooms are cheaper than other hotels and taxi...

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Helpful?
Thank Andrew4CR
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: ₹ 7,134 - ₹ 11,911 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Guatemala 4*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with IHG so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#10 Luxury Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guatemala staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
 of 5 bubbles nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
 of 5 bubbles mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
 of 5 bubbles laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
 of 5 bubbles Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
 of 5 bubbles DanielG619, 23 Feb 2016 | Read review
5 of 5