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Alaia Belize, Autograph Collection

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Sea Grape Drive, San Pedro, Ambergris Caye Belize
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Travelocity
Orbitz.com
Autograph
$455
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Free cancellation until 18/06/22
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Expedia.com$947
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Priceline$596
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (242)
Room & Suite (57)
Dining (47)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 31/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Alaia Belize, Autograph Collection
Updated 31/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 58 hotels in San Pedro
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Boating
Diving
Snorkelling
Water sport equipment rentals
Aerobics
Darts
Evening entertainment
Fishing
Patio
Board games / puzzles
Babysitting
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free shuttle or taxi services
Airport transportation
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Oven
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
10Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
127Reviews53Q+A36Room tips
Traveller rating
  • 98
  • 11
  • 7
  • 7
  • 4
Time of year
Traveller type
Language
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Popular mentions
Chgo2th wrote a review 19 Jan
Chicago, Illinois15 contributions2 helpful votes
Beautiful resort with friendly staff. Booked a last minute room and it did not disappoint. The staff were eager to please. Great beach that was cleaned and groomed regularly. Delicious food and actually not too far from the town center, it’s a nice walk.
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Date of stay: January 2022Trip type: Travelled with friends
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Response from Maria Novelo, Marketing at Alaia Belize, Autograph Collection
Responded yesterday
Hi Chgo2th, Thank you very much for sharing this wonderful review and perfect rating with the Tripadvisor community. We truly appreciate your kind comments on staff, accommodations, the beach, food and location convenience from the Town Core. We look forward to your return visit to our shores.. cheers!
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Robert S. S wrote a review 17 Jan
Pittsburgh, Pennsylvania18 contributions8 helpful votes
The Alaia was a wonderful place to base our stay in Belize. The grounds are clean, the pool is beautiful, and the individual rooms are well-appointed with comfortable beds, plenty of storage, and clean bathrooms with nice dual-shower systems. We initially were given a "pool view" room despite booking an ocean-view, but they moved us promptly to an amazing room in the central tower. They have a nice gym (just big enough for a smaller resort) and a spa with plenty of offerings. The beach is typically Belizean, meaning it is warm and with clear water, but nothing to write home about. Service staff were friendly and the drinks were tasty. Since it is not all-inclusive, you can tell they are trying to prepare good food for the guests since everything costs money. Breakfast was delicious and so was lunch. Dinner menus are "fine" per se, but San Pedro has so many incredible culinary experiences within a mile of the resort, so I would recommend skipping Salt for dinner and eating out. It will be cheaper and tastier. I will, however, mention that the rooftop bar and infinity pool has amazing sushi and Japanese-style cocktails. Very sexy spot to hang out. We will stay at the Alaia again.
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Date of stay: January 2022
Value
Cleanliness
Service
Room Tip: Get an ocean view or pool view. The reef view rooms are not worth it, despite being way cheaper.
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Response from Maria Novelo, Marketing at Alaia Belize, Autograph Collection
Responded 3 days ago
Dear Robert S.S, Thanks so much for this candid review of your most recent stay with us... We're delighted to learn that you were impressed with the resort grounds, our rooftop lounge, accommodations, comfortable bed and clean dual showers. San Pedro is one of the more expensive destinations in Belize, and while most of our visitors think it's worth every penny, it's certainly not for everyone. You'll find that, while there are eateries here that cater to most tastes and budgets, our prices compare favorably with other high-end restaurants on the island. But it's always a great idea to venture out in town and have a taste of the other locales, and glad you did. We’ll be awaiting your next visit.
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Rick H wrote a review 8 Jan
Charlotte, North Carolina30 contributions10 helpful votes
What a stunning property! Located in San Pedro, with a private dock and beach, i think its the best location on the island because you can get into town very easily when you want to or stay on the beautiful grounds and enjoy everything the hotel has to offer! A world class pool setup with cabanas on the wet deck, swim up bar, and great service, this was some of the BEST hotel food we’ve ever had. The rooms are all huge - we went with a 2 bedroom ocean view and it was a perfect fit for our family of 4. The hotel was clean, new, and had a great setup. Service was excellent - the front desk went above and beyond, from helping us schedule tours, to working through difficult travel and logistics issues as we traveled in on Christmas Day, to having very attentive wait staff - all were friendly and wonderful. I would highly recommend a stay here, especially if its your first time to Belize.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Reserve a golf cart early Reserve the cabanas ahead of time The lower room floors can be a bit...
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Response from Maria Novelo, Marketing at Alaia Belize, Autograph Collection
Responded 1 week ago
Dear Rick H, It was a pleasure hosting you and your family on your recent visit to Ambergris Caye. Thank you for choosing us for your stay and for your wonderful review. It is always a pleasure to hear from our beloved guests. We are glad that our proximity to restaurants suited you, and it’s nice to read that you found the room clean, organized, spacious, and that our service was impeccable. We also appreciate your kind words for our front desk staff, they are like all our team, our greatest assets. We look forward to having you back soon for another fabulous and memorable stay during your next trip to Belize.
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Teresa E wrote a review 7 Jan
Middleton, Wisconsin25 contributions1 helpful vote
+1
My two adult sons and I visited Alaia 12/17 – 12/29. The property is beautiful. We stayed in a spacious 2-bedroom suite with a full kitchen and large terrace. Suite had 3 smart TVs and it was easy to log into our own Netflix and Hulu accounts. Also Wifi throughout the resort was very good. We had a great cleaning crew lead by Brenda. We ate at the Terrace and Beach Bar but not at any of the restaurants. The food was excellent and beautifully presented. Although we did not eat at the Christmas Brunch, the food looked fabulous!! Food was expensive but priced like other high-end restaurants. The staff throughout the resort was friendly and extremely helpful. Mr. Eric always seemed to be around to answer questions and help, always with a smile. Julio at the Beach Bar and Dennis at the Terrace Bar made exquisite, tasty cocktails. Not your run of the mill rum punch or panty rippers. My favorite, Julio called the Rose of the Caribbean. Both Dennis and Julio loved to find out what you liked and mix up a special brew just for you! The pool and beach area are gorgeous. The only issue was they did not seem to have enough pool/beach chairs for all the guests. We took day trips inland to see Mayan ruins that the concierge helped us to arrange. I am sure we may have found cheaper tours in town, but we were picked up/dropped off in the lobby – can’t beat the convenience and tour guides were knowledgeable and friendly. We also snorkeled the Hol Chan Reserve and Shark Alley with the Dive Shop. Since all rooms are privately owned and booked through the Marriott system visiting during the holidays did cause some problems with getting the room, I expected…The hotel manager worked diligently to make our stay perfect.
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: I would suggest booking directly with the hotel. The way they name the different rooms is...
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Response from Maria Novelo, Marketing at Alaia Belize, Autograph Collection
Responded 1 week ago
Greetings @terriberd1974, Thank you for taking the time to provide your much-valued feedback. So great to see how much you enjoyed our warm Belizean hospitality. It was truly our pleasure and privilege getting to take care of you, and I can’t wait to share your review with the staff especially with key members such as Eric, Brenda, Julio, and Dennis who made your trip so fabulous. We look forward to your continued loyalty and will be here waiting with open arms whenever you are poised and ready for another Belize Vacation.
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karakdavison wrote a review 5 Jan
Oakland, California5 contributions18 helpful votes
We stayed at the Alaia Belize at the beginning of January 2022 for four nights (and we’re frequent travelers who typically stay in Bonvoy properties). I’ll start with the good: the hotel itself is beautiful - relatively new, rooms are a good size, and the pool is very nice (although it’s not distinctly “Belizean” - it looks like a hotel that just as easily could have been in Miami or LA). The spa was wonderful as well - my masseuse was fantastic. The staff is very friendly albeit not very helpful (more to come on that below). Now with the not-so-great parts: to begin with, it felt like we were being constantly nickel-and-dimed for everything on the property, which seemed ridiculous given it’s supposed to be a luxury resort. No complimentary water bottles, and I had to beg the front desk for hot water for the tea bags they had sitting out in the lobby (they tried to tell me the tea was only for the morning even though it’s always out). Food was way overpriced and not great at the hotel - we quickly realized why the restaurant was pretty empty at night (everyone headed into town to better places). The place seemed somewhat understaffed at the front desk - there was always a line to talk to staff. The concierge was incredibly unhelpful - when I asked for dinner recommendations he couldn’t think of any and we had to follow up numerous times to make sure he actually made the reservations we requested. The staff didn’t seem to feel any sense of urgency to fulfill requests or orders - maybe that’s just an “island time” thing, but it got pretty frustrating when we’d have to ask for things multiple times. And to top it all off the walls were like paper - we had really loud neighbors who kept us up at night and woke us up early in the morning. Net net, while this place is beautiful, it is definitely not of the caliber I expected for an Autograph hotel. Not sure I would stay here again or recommend it to others.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Maria Novelo, Marketing at Alaia Belize, Autograph Collection
Responded 2 weeks ago
Dear @karakdavison, We very much appreciate your candid comments regarding your stay and experience at Alaia Belize. We're glad you were impressed with your accommodation type, the main hotel pool and your spa treatment. However, we‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold ourselves to the highest standards and are addressing the issue of "nickel and diming", and our responsiveness and timeliness of our front staff. Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problems you faced. It is our hope that you will give us another opportunity to better serve you in the near future.
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LOCATION
BelizeBelize CayesAmbergris CayeSan Pedro
NUMBER OF ROOMS
155
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Frequently Asked Questions about Alaia Belize, Autograph Collection
Which popular attractions are close to Alaia Belize, Autograph Collection?
Nearby attractions include Caye Coffee Roasting Co. (0.4 km), Black & White Cultural Entertainment Center (0.6 km), and Roadkill Bar (0.9 km).
What are some of the property amenities at Alaia Belize, Autograph Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Alaia Belize, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Alaia Belize, Autograph Collection?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Alaia Belize, Autograph Collection?
Yes, secured parking is available to guests.
What are some restaurants close to Alaia Belize, Autograph Collection?
Conveniently located restaurants include Taco Shack, Hidden Treasure Restaurant, and The Baker.
Are there opportunities to exercise at Alaia Belize, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Alaia Belize, Autograph Collection have airport transportation?
Yes, Alaia Belize, Autograph Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Alaia Belize, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Alaia Belize, Autograph Collection?
The staff speaks multiple languages, including English and Spanish.
Does Alaia Belize, Autograph Collection have any great views?
Yes, guests often enjoy the ocean view available here.