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Captain Morgan's Retreat

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818 Reviews from our TripAdvisor Community

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Showing 811: English reviews
Reviewed 25 November 2014 via mobile

Belize is a delightful place and well worth the trip. Captain Morgan's Retreat is filthy, dilapidated and overpriced. The rooms were dirty. Our toilets were repeatedly broken. The water to our building was often turned off at night, making night time bathroom trips and morning showers problematic. The food was mediocre at best. The desk staff was not helpful. There...

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Helpful?
1Thank AdamKaplan
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thank you for taking the time to give us your feedback. In terms of the toilet not working and the water being shut off you are correct, we did indeed cut off the water overnight that week in order to rest the pumps. Our apologies. Our front desk staff is regularly above par in terms of service, so we will...

Reviewed 23 November 2014 via mobile

Wonderful place for a relaxing vacation. The view from our villa overlooked the white sandy beach and was absolutely stunning. Never have I met a more genuine, friendly and accommodating staff! Enjoyed snorkeling on the reef and the nightlife is exceptional!! We can wait to get back!!

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1Thank Kabelarn
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Thanks for your feedback! It’s always a treat to hear about our staff. They work so hard to ensure all of our guests are taken care of and having a good time. I will make sure to pass on your compliments to them at the next staff meeting. Thank you again, and we look forward to seeing you the next...

New Orleans, Louisiana
Reviewed 19 November 2014 via mobile

My first trip to Belize was all I could have hoped for...the people here know how valuable the tourism industry is to their economy and they go above and beyond to ensure guests are happy. From the tempur-pedic cushions on all beach chairs to the sofas under the palm trees at water's edge...it was absolute heaven. We stayed in VC-1...

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3Thank Molly M
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Dear Molly, It is great to hear that your first trip to Belize was a wonderful experience! The Mayan Ruins tour is a guest favourite. Thank you so much for spending your first time in Belize with us at Captain Morgan’s. I truly hope we will see you again when you are looking for solace, adventure, and our gorgeous, clear...

Athens, Georgia
Reviewed 16 November 2014

We spend a wonderfully relaxing 10 days at Captain Morgan's, and definitely plan to return some day. The relatively inexpensive villas vary a lot in amenities we found, visiting with others in different units. Ours was not the most modern, but it was more than satisfactory: clean, roomy (living room, small kitchen, bedroom and bath), tasteful, and with housekeeping every...

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3Thank jobethallen
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Hello, and thank you so much for taking time out of your day to leave us such wonderful and valuable review. We are happy to hear everything was to your satisfaction. We do take pride in the regular maintenance of the property, and, as you pointed out, we ensure things are clean. We’re always pleased to hear compliments about our...

Shelton, Washington, United States
Reviewed 11 November 2014

We are owners and are currently at Capt. Morgans. I do have to say I love the resort, but do have to let people know that every time we have come down (this is our third trip) that amenities and become less and less. When we bought we were guaranteed one of the newer rooms, not this time, we were...

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2Thank MarkandNancy M
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Hi Mark and Nancy, We’re honored that you’ve chosen to invest in and visit Captain Morgan’s, and we’re delighted to hear that there are still so many things that you love about the resort, even after 3 visits. On the other hand, it’s disappointing to hear that you have mixed feelings about some of the resort amenities. As you pointed...

Los Angeles, California
Reviewed 11 November 2014

We exchanged our timeshare through II and stayed at Captain Morgan's Retreat for a week. The staff were great and very helpful. Chuck is an awesome tour guide and captain. :) If you want to go somewhere quiet away from the urban life, you have to stay here. Take the tour to Caye Caulker. You get to swim with the...

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1Thank Menchie8
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

First off, thank you for the great feedback! Always a treat. Now, this is another review mentioning Chuck. He IS an amazing guide, and we will make sure he sees these wonderful comments. The tours here are always great, but he makes them even better. Kindest regards, Captain Morgan’s Management

Los Angeles, California
Reviewed 6 November 2014

I just returned from a week at Captain Morgan's. I'm a timeshare owner so I brought my Mom for a Mother/daughter vacation. Our stay here was wonderful! The staff here is the best! We stayed in a 1 bedroom. The room wasn't luxurious but it was clean. The view from the balcony is great! My only complaints are the bath...

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Thank Danielle G
CaptainMorgansBZ, Manager at Captain Morgan's Retreat, responded to this review

Dear Danielle, Thank you for the feedback! We never tire of telling wonderful guests like you “thank you” for taking the time to share your thoughts. All feedback, suggestions, and, yes, even complaints are incredibly valuable to us, as it allows Captain Morgan’s Retreat to better ourselves and the property, better tailoring it for all guests and guests’ needs. Yes,...

Reviewed 5 November 2014 via mobile

This is a wonderful place to do nothing or everything. The staff is very attentive and makes every effort to make sure that your stay is marvelous. The food is so fresh-there is nothing like it anywhere! Can't wait to return!

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1Thank Sharon B
Oklahoma City, Oklahoma
Reviewed 28 October 2014

Spent a week here in oct with friends . The place was great, nice grounds very well maintained. The only problem with the beach is that you could not just jump in and swim. There was too much sea grass . There was a small place at the end of boat dock that had the grass removed but again it...

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2Thank kimo22zein
Reviewed 24 October 2014 via mobile

After 3 airplanes, a taxi, and a boat we finally arrived in paradise. The views are breathtaking, the staff is friendly but the food could be much better as could the house keeping services. First off, I want to say that Joel the concierge was awesome! Wonderfully helpful and super friendly! The room was clean but being that we were...

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2Thank Shoshana H

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking

Additional Information about Captain Morgan's Retreat

Address: 3 1/2 Miles From San Pedro Town, Ambergris Caye, Belize
Region: Belize > Belize Cayes > Ambergris Caye
Price Range: ₹ 10,170 - ₹ 23,125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Captain Morgan's Retreat 3.5*
Number of rooms: 65
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Also Known As:
Captain Morgan`s Retreat Hotel San Pedro
Captain Morgans Retreat San Pedro
Captain Morgans Retreat Hotel
Hotel Style:
#7 Spa Hotel in Ambergris Caye
#12 Top resorts Hotel in Ambergris Caye
#20 On the Beach Hotel in Ambergris Caye
#26 Family Hotel in Ambergris Caye
#30 Romantic Hotel in Ambergris Caye
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Questions & Answers

Here's what travellers have asked, with answers from Captain Morgan's Retreat staff and other travellers.
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Questions? Get answers from Captain Morgan's Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We lucked out & scored room A1 which was right in front and had a view of the water from our front door!”
  • View from Villa A1 at Captain Morgan's Retreat
821kathleens, 19 Apr 2017 | Read review
“We preferred second floor for privacy. Rent a cart for the week! It gives you independence to do what you want every day.”
ImaniL, 14 Apr 2017 | Read review
“great room, upper floor, on the beachfront”
mariank441, 31 Mar 2017 | Read review
“North timeshare bldg has elevator. VC 1-4 are on beach. Villas, on beach, face resort dock--Recommend C3 & 4.”
Pagosasal, 29 Mar 2017 | Read review
“The small beach bungalows are perfect for a couple.”
Bigrob325, 25 Mar 2017 | Read review
5 of 5