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The hotel was clean and the room (a suite actually) was really very nice. The amenities however were seriously lacking. Although there was a full kitchen, there were no plates, flatware, cookware or even glasses. I learned as I was about ready to leave that...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - WestResponded 1 week ago
It was our pleasure having you as our guest. We are pleased you loved the cleanliness of our property and affordable rates. We would like to inform you that, to ensure cleanliness of kitchenware and as per our brand standards, these items are available at...More
Enjoyed this extended stay room. The staff were incredibly helpful - especially Alicia the General Manager who was professional and knowledgable. Loads of hot water, comfortable bed and pillows. Sofa and kitchen had what was needed. Right next to a newer extended stay, so was...More
Response from Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - WestResponded 21 February 2017
Your feedback is important. Thank you for sharing. I'm so pleased to hear that our staff was able to assist you properly and that you had a comfortable stay at our hotel. Thank you again for sharing your experience with us. We would love to...More
We traveled on business & I booked 3 rooms. Arrived at 3 pm and our rooms weren't ready, had to wait till 5 pm. Other than that the rooms were nice and clean. Staff was apologetic but it was not good to wait 2 hours...More
Response from 00esa, General Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - WestResponded 13 May 2017
Thank you for evaluating your visit. We are glad you liked your room, but I am sorry for the inconvenience you had at the time of check-in with your room. I will share your review with my housekeeping team to ensure this does not happen...More
They will take a credit card to book the room. They'll even bill the credit card if you no show. But they are incapable of billing the card for the room payment without sending you back to the Internet to fill out another long form....More
Thank Gregg D
Response from Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - WestResponded 17 May 2017
I appreciate you bringing your experience to our attention. I am sorry to hear that you are not happy with our systems, policies, people, and our 3rd party authorization process. In response to your feedback, I am taking up your review with our upper management....More
3329 Old Milton Pkwy | Alpharetta GA 30005
My visit at this location was ridiculously unprofessional and inconvenient from the moment I came to check in to the next day I was told to get out by the assistant manager Tracey Simmons ... Saturday I...More
Thank Tc L
Response from Manager_11525, Manager at Extended Stay America - Atlanta - Alpharetta - Northpoint - WestResponded 6 April 2017
Your review for our hotel was recently brought to my attention. The situation you described regarding the issues at check in, and the perception of the staff attitude is truly regrettable. We are very sorry for your experience. I discussed your comments with the team,...More
US$ 71 - US$ 120 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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