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Hilton Garden Inn Albany

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#1 of 24 Hotels in Albany
Certificate of Excellence
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431 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Fayetteville, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

I spent two nights here. Customer service was superb. I was greeyes with a smile and the hostess made sure I was happy with my room. The room was exceptionally clean. The bathroom was clean. The bed was comfortable. The view was spectacular. The cost of the room was reasonable for Thanksgiving weekend. I would stay at this hotel again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank glendab357
1 review
Reviewed 4 days ago NEW

The hotel was very nice and would stay her again please get better pillows. The staff was great with directions and advice in the area the lobby was nice and clean along with the snacks . I enjoyed my stay at the Hilton Garden Inn Albany, Ga

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 13shawndaj
Ft. Lauderdale
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Stayed overnight at the Hilton and the experience and customer service was excellent as always excellent. The staff was friendly. From the front desk the young man at check in greeted me with a warm and friendly hello.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Felicia J
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, Felicia J, for taking your time to post a review of our Hilton Garden Inn, Albany GA hotel. I am pleased to read that your experience with us for your Family Trip, went well. We appreciate you business and look forward to serving you again soon on your next visit to Albany GA. Best Regards, More 

Atlanta, United States
1 review
Reviewed 1 week ago

I had a great experience at this hotel, the staff was friendly and really went overboard to make sure I had what I needed. I ate dinner in the restaurant and the food, especially the house salad, was really fresh and good! I highly recommend choosing this hotel!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank twilamm
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, "twilamm", for taking your time to post a review of our Hilton Garden Inn, Albany GA hotel. I am pleased to read that your experience with us was " great ! " . We appreciate you business and look forward to serving you again soon on your next visit to Albany GA. Best Regards, More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

My family and I were awakened around 4:00 in the morning by someone actually entering our room with a magnetic key! Luckily we had the swing bar latched or they would have barged right in. How could this happen if we (and hotel staff) were the only ones who should have had a working key? You can draw your own... More 

Helpful?
1 Thank Mickey W
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Dear Mickey W, I am shocked to read your posting. I will be investigating your reply and will get back with you as soon as possible. This is not typical service or response for our Hilton Garden Inn, Albany GA hotel. I do apologize and will be in contact with you. Kind Regards, Sheila Barlow Front Office Manager More 

Covington, United States
1 review
Reviewed 2 weeks ago

Location is good, but customer service could improve. Food/coffee was not served hot! Could not understand room bill initially. Did not notice security in the parking lots only in the entrance of hotel. Lighting could be better at night, around hotel/parking lot.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank cigifredoo
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, " cigifredoo " for taking time to post a review of our, Hilton Garden Inn, Albany GA hotel. I appreciate your alerting me to your concerns. I will address with the appropriate department managers. I do know that our security rotates throughout the hotel and grounds every hour. I do apologize that you did not have an exceptional... More 

Auburn, Alabama
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

The dinner service was extremely slow - over and hour to get a salad and 1:45 to get the pork. I was issued a room that was already occupied. The front desk staff was polite and tried to correct the issues.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bill M
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, Bill M , for taking your time to post a review of our Hilton Garden Inn, Albany GA hotel. Whether good or not so good, I appreciate your time. I do want to apologize for the length of time it took to get your dinner and for the error during your room check in. These issues are not... More 

Lehigh Acres, Florida
2 reviews
Reviewed 3 weeks ago

most of the time higher price then the hotel if you call direct. A lot of the time its hard to understand the rep .If you call they will try to up sell you and, want to offer all kinds of things ?? Not a fan of any of these places !

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 864harryj
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Dear 864harryj, I am so sorry to read that you have not been pleased with the level of guest service we provide. We make every attempt to let the guest know what we have to offer and to make you feel welcome and comfortable. I do hope you will give us the opportunity to welcome you back on your next... More 

Atlanta
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Drove down from Atlanta and stayed one night a couple of weeks ago. I received excellent customer service, especially from Kayshia Green - and hopefully I am spelling her name correctly. I saw Kayshia working late at the hotel restaurant/bar with a great attitude helping many customers. And very early the next morning Kayshia was there again working with customers... More 

Helpful?
Thank stcatl
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, stcatl, for taking your time to post a review of our Hilton Garden Inn, Albany GA. I will most certainly pass on your compliments to Kaysha Green and our management staff. I am pleased to read that you were pleased with our excellent customer service. We appreciate your business and look forward to serving you again on your... More 

Decatur, Georgia, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

Took a weekend off to go down south and decided to stay at the Hilton Garden Inn. We were able to walk right out of the hotel to the Ray Charles Plaza and the Veterans Park. This hotel is in a great location; the Albany Civic Center is just across the street and there's quite a few fast food restaurants... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Theresa W
Sheila B, Front Office Manager at Hilton Garden Inn Albany, responded to this review

Thank you, Theresa W, for taking time to post a review of our Hilton Garden Inn, Albany GA. I am pleased to read you were able to enjoy our hotel for your "short getaway". I suggest trying our award winning restaurant and Starbucks on your next visit with us. We look forward to serving you again very soon. Safe Travels. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Hilton Garden Inn Albany, GA hotel is located across the street from Ray Charles Park and less than 3 miles from Albany State University. James H Gray Sr Civic Center and many other downtown Albany, GA attractions are within walking distance of our hotel.Enjoy the Garden Grille and Bar with cooked-to-order breakfast and dinner. ... more   less 

Additional Information about Hilton Garden Inn Albany

Address: 101 South Front Street, Albany, GA 31701
Region: United States > Georgia > Albany
Price Range: ₹ 7,951 - ₹ 12,064 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albany 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Travelocity, Priceline, Orbitz, Expedia and Odigeo so you can book your Hilton Garden Inn Albany reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Albany Hotel Albany
Hilton Albany
Hotel Style:
#2 Business Hotel in Albany
#2 Family Hotel in Albany
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albany staff and other travellers.
1 question
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Questions? Get answers from Hilton Garden Inn Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like 510”
 of 5 bubbles VaBest1, 15 Sep 2016 | Read review
“The hotel restaurant is great for dinner or breakfast.”
 of 5 bubbles Manny2225, 24 Jun 2016 | Read review
“5th floor very quiet”
 of 5 bubbles PWTraveler918, 20 Jun 2016 | Read review
“I prefer rooms away from the ice maker and elevators on the south side.”
 of 5 bubbles elainew377, 12 Jun 2016 | Read review
“if you need an expensive comfy bed and place to sleep on the weekend stay here because that is all you will get on the weekend!”
 of 5 bubbles 512lucreciad, 4 Apr 2016 | Read review
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