Lux, Marcela-Isabela, and Samantha made our summer sparkle! They kept our room clean, refilled our water, and even washed out the coffee maker for us. Every day, the tabletops were wiped down, and the floors were freshly cleaned. Our staff, students, and their parents were pleased at the upkeep!
Service is perfect, helpful, great attitude, Maid service is e scheduled for every other day, but she we r equested other days because we are both 79 years old, ther we’re no problems. We will keep coming.
My experience was a 10 out of 10. Deia at the front desk was amazing in getting us set up with little to no advance notice. She explained our options to choose from a variety of benefits included in our rate and ensured the room had everything we needed (we needed a bassinet for our small baby). At the same time, she was training someone who seemed to be new at the job and she did it patiently and kindly, while ensuring the work was done correctly. I regularly stay at this place when I go to Miami and will continue to do so!
After a long travel day with two young children and an Airbnb debacle, it was a refreshing feeling to return to Marriott where service and quality are consistent and there are no surprises…except that employees go above and beyond just because they see the fatigue and exhaustion in your face. While I visit the Aventura area annually, this was my first stay at the Courtyard Aventura, and I was really impressed. When we arrived in the evening, Deia got us checked in and situated quickly so I could get the kids to bed and was so helpful and kind. Beyond the standard formalities, Deia went above and beyond when she heard we had an issue with our vacation stay and did everything in her power to make us feel welcomed and comforted, which allowed us to get a much needed good night’s sleep. As a former Marriott employee, it was a nice feeling to be on the other end and have my needs anticipated and expectations exceeded. Though our stay was short, this great experience made all the difference. I wish Deia could be replicated so she would be our contact at every property. Thank you Deia and Courtyard Aventura for turning things around for us.…
Thanks to Fernando for making our stay so hospitable! Check in was seamless, the room was really clean and we enjoyed spending time by the pool. The location was also really conducive to great food spots and convenient to get to our activities. Overall great stay!
As always, everything was perfect. The location is very clean, service great. They are so friendly and go the extra mile to make sure you are comfortable. We come over with our boat and the ability to park is ample. We love it here. I to have one suggestion to build a small drop-down or permanent shelf on the outside of the queen beds. I never have any place to put my phone or glasses before I go to sleep. A 1 foot square would be nice. Also, in Florida, the heavy comforters are to much. We always bring our own lightweight quilt and remove the comforter.
I had the opportunity to stay there for a few nights and I was able to enjoy dinner once! I asked for a wine and the barman (Angelo) really knew about wines and I got the right choic for my salad. BTW the Caesar salad this CHEF (Miguel) prepares is absolutely awesome and tasty. I had a great conversation with both of them and enjoyed a great dinner night. I'd really recommend to pay a visit.
DEIA , ANDICE , and Carmen definitely made my trip very successful. I came down for a week to vacation after moving from Florida 2 years ago…service from them was simply PERFECT! Favorite amenity ( Gym ) This definitely made my return feel at home.
Very friendly and attentive staff. Clean and updated interior. Good food and beverage selections. Marcela, Isabella and chef Pierre offer wonderful service. Ample parking and close to shopping and lots of restaurants. Well appointed rooms too
Lucy was our bartender. She was the best bartender I’ve ever had. Conversational, very friendly and amazing! Definitely recommend! Lucy is the best. Definitely ask for Lucy. She makes amazing drinks and is awesome!