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We arrived late and called to order room service. They told us that there was no room service in the hotel (please note that it was a us$ 400+ rate a night) but that they could get us food from some of the restaurants. We...More
Response from Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph CollectionResponded 1 week ago
Thank you for your most recent review of our property. We are glad to hear that our morning manager on duty was able to sort out the situation from the night prior. We have addressed the situation as confirmed on property. We hope...More
The hotel is great for families and we had a nice time.The facilities and rooms (we were in the hibiscus tower) are in need of some minor updates. However the staff in the catering halls and pool have been nice. Our only main complaint aside...More
Nice hotel, nice pool, and nice location, but the front desk staff killed our stay for us.
We checked in ahead of time via the app, and were told our early arrival was confirmed. When we arrived, we waited 20 minutes to check in, and...More
Response from Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph CollectionResponded 2 weeks ago
Thank you for taking the time to share your valuable feedback. It has come to our attention that the service you received during your recent stay did not meet your expectations. For this, we sincerely apologize. The experience you described is not characteristic...More
I can’t tell you how impressed I was with the hospitality from everyone at this resort. Jimmy stood out as he helped me with my
late arrival, get checked in, get my bags to the bell hop, so I can immediately meet my clients who...More
When you arrive: There is no self parking space available for guests. You would also probably get reprimanded for leaving the car unattended for more than 5 minutes. You can either pay approximately $40 for valet parking per day or park for free at the...More
2 Thank Itchy0neGrip
Response from Turnberry-Mgmt, Manager at Turnberry Isle Miami, Autograph CollectionResponded 3 weeks ago
Thank you for your most recent review of our resort. We are sorry to hear that your stay was less than exceptional . We hope to have you back when our transformation into a JW Marriott is complete, so you can experience how...More