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The Ritz-Carlton Club, Aspen Highlands

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75 Prospector Rd, Aspen, CO 81611
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (49)
Dining (2)
View from Room (9)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Club, Aspen Highlands
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 36 in Aspen
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Free airport transportation
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Spa
Ski In / Ski Out
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Private balcony
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
114Reviews7Q+A25Room tips
Traveller rating
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  • 5
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Popular mentions
Chay W wrote a review Jan 2022
Birmingham, Alabama23 contributions25 helpful votes
The staff was exceptional. From the Bellmen Jorge, Matt, Arturo and the guest services staff were all so very nice, kind and eager to accommodate! The young lady who delivered room service from the restaurant on the main level was amazing! Even amidst the COVID season, the entire Ritz Highlands Family made us feel like family! Thank you Guys!
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Date of stay: January 2022Trip type: Travelled
Room Tip: Be prepared for patience on flights in and out of Aspen. Its beautiful for a reason. Mother...
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1 Helpful vote
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Fred Mexico wrote a review Jan 2022
Mexico City, Mexico1 contribution2 helpful votes
We had a good stay in Aspen, but the Ritz Aspen is a Wart for the Ritz Carlton name... After 28 messages with the concierge before arrival, our restaurants were not reserved, we did it ourselves thru open table finaly, more efficient. This was the beggining of a sub standard journey... The cleaning service was only provided 3 times during our stay, it supposed to be twice daily...and to get these 3 services we had to STRONGLY COMPLAIN. Whatever were the challenges, this supposed not to be of our concern, we pay, we need the service, unless we get refunded. The restaurant is closed 2 days a week, another unacceptable situation. During those days, Monday and Tuesday, we requested a Hamburger thru the room service, but all food was unavailable. Indeed, when the restaurant is closed, no room service: Unbelievable!!! But they seem to find it more than normal there... On a Wednesday, we then decided to place a food order, at the breakfast time. After dialling the number 3 times, we finaly got thru an operator. We placed our order...that never came. An other evidence of the poor management skills of this property head. But the worse, the most UNACCEPTABLE, occured on the last day, our check out day. We were 45 minutes beyong the check out date, and with a valid reason. First one of our son wasn t feeling well and we got the news on the same morning that our flight back home was cancelled. Whatever, the GENERAL MANAGER of the property that we have never seen before along with a coworker pop up at 11h45 (45 minutes later than the allowance...) knocking at our room door. He was on Security Guard mode and came toto KICK US OUT, asking us to leave. We found out later than the "vallet" that was escorting him was a bell boy...unbelievable practices!!! This is an absolute neverseen before. Overall, this property is poorly managed, probably led by a GM that for sure, is not an ex alumno of the Lausane School of Hotellerie...but got more the background of a security guard. He has no skills of hospitality, has nothing to do in this position and is for us the responsable of all these failure. The hardware is indeed good. We won t ge back there, knowing the price they practice, almost 3500 usd a night during peak period, this level of service is UNACCEPTABLE, nor is the behaviour of their manager. This property spoil the name of Ritz Carlton, an hotel chain we believe to have high hospitality standard. We will write to Ritz Carlton to STRONGLY COMPLAIN about this experience.
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
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Debbie R wrote a review Jan 2022
Florida20 contributions2 helpful votes
It is with sadness that I report Aspen is the only Ritz Residence that I believe truly misses the value of exceptional customer service. We have been owners for many years. We enjoy Vail, St Thomas and San Francisco residences often. When we decided to go back to Aspen after 4+ years we experienced very unpleasant dealings trying to make arrangements. The last time we were there, the staff was so nice. Not this time! I was so disappointed with their attitude that we cancelled our Aspen booking and booked Lake Tahoe. It turned out fabulous, however, because the staff at Lake Tahoe were excellent. We will go back many times!
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Date of stay: October 2021
Service
1 Helpful vote
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JCFA wrote a review Jan 2022
Gainesville, Florida11 contributions11 helpful votes
I strongly recommend you do not stay here. You would think that paying $3000 a night you would receive good service, but that was not the case. All 3 people that stayed in my room were repeatedly harassed by a man named Sasha. I thought the Ritz cares about good service, but obviously not because they put Sasha as a manager. He is unnecessarily rude. This Ritz is not like any of the other Ritz's I've been to. They didn't clean our room multiple nights, and only left a note saying they wouldn't be able to clean our room. There are many better places to stay in Aspen for less money that are nicer and have better service.
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Date of stay: December 2021Trip type: Travelled
3 Helpful votes
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John P wrote a review May 2021
Granbury, Texas27 contributions18 helpful votes
What a wonderful property, and a superb staff to match. We hit perfect weather, which made it even better. An unexpected surprise was excellent pad thai and pho in the restaurant, prepared by Thai chef using his grandmother’s recipes. A filet was mouthwateringly tender. We have been Marriott Vacation Club members for many years, and always enjoy our stays at the various MVCI properties, but the Aspen Ritz is our overall favorite.
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Date of stay: May 2021Trip type: Travelled
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PRICE RANGE
$1,243 - $3,923 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton club aspen highlands hotel aspen, ritz aspen, ritz-carlton aspen, aspen ritz-carlton
FORMERLY KNOWN AS
The Ritz Carlton Club Aspen Highlands
LOCATION
United StatesColoradoAspen
NUMBER OF ROOMS
73
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Frequently Asked Questions about The Ritz-Carlton Club, Aspen Highlands
Which popular attractions are close to The Ritz-Carlton Club, Aspen Highlands?
Nearby attractions include T-Lazy-7 Ranch (2.5 km), Maroon Bells (3.2 km), and Rio Grande Trail (3.6 km).
What are some of the property amenities at The Ritz-Carlton Club, Aspen Highlands?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton Club, Aspen Highlands?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton Club, Aspen Highlands?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton Club, Aspen Highlands?
Yes, free parking is available to guests.
What are some restaurants close to The Ritz-Carlton Club, Aspen Highlands?
Conveniently located restaurants include The White House Tavern, Pyramid Bistro, and French Alpine Bistro - Creperie du Village.
Are there opportunities to exercise at The Ritz-Carlton Club, Aspen Highlands?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Ritz-Carlton Club, Aspen Highlands have an airport shuttle?
Yes, The Ritz-Carlton Club, Aspen Highlands offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Club, Aspen Highlands have airport transportation?
Yes, The Ritz-Carlton Club, Aspen Highlands offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Club, Aspen Highlands?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Club, Aspen Highlands offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.