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Extended Stay America - Los Angeles - Arcadia

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Traveller (18)
Room & Suite (11)
Dining (2)
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Overview
  • Excellent37%
  • Very good14%
  • Average14%
  • Poor14%
  • Terrible21%
Travellers talk about
“grab and go”(4 reviews)
“busy freeway”(2 reviews)
“accessible room”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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All reviewsgrab and gobusy freewayaccessible roomlaundry facilitiesbasketball courtthe entire hotelbeds were comfortablegreat customer servicewould stay againmarthapetskitchenettemonroviahousingrates
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21 - 25 of 122 reviews
Reviewed 2 August 2017

This place is a joke. Fridge did not work, our food got spoiled, iron didn't either, bathroom smelled like pee, found a beer bottle under the bed on our first night. Housekeeping need cleaning lesson.More

Review collected in partnership with Extended Stay
Thank 467jazmynr
Response from 00esa, General Manager at Extended Stay America - Los Angeles - ArcadiaResponded 4 August 2017

Jazmyn, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we are sorry. We are...More

Reviewed 24 July 2017

The room was filled with the stinch of cigarette smoke and since they overbooked the rooms there was no room available to switch to. The front desk clerk sprayed room freshener which did nothing to clear the smell of cigarettes in the room. The room...More

Review collected in partnership with Extended Stay
Thank Suzanne J
Response from 00esa, General Manager at Extended Stay America - Los Angeles - ArcadiaResponded 25 July 2017

Suzanne, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has...More

Reviewed 23 July 2017

Toilet overflowed in the room. Water was everywhere!! No maintainance available to fix it!! Had to wait over an hour for a new staff to plunge the toilet herself!! Poor girl!! Cant this hotel keep people on duty to fix these things!!More

Review collected in partnership with Extended Stay
Thank Adrian G
Response from 00esa, General Manager at Extended Stay America - Los Angeles - ArcadiaResponded 24 July 2017

Adrian, although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your suite. We have a duty to follow the processes in place...More

Reviewed 17 July 2017

We needed a place to stay while our house was getting some upgrades. We chose this because they allow pets, have rooms with kitchens and the location was good. We stayed a week and a half. The pros are that the staff is super friendly...More

Thank Scrable1
Response from 00esa, General Manager at Extended Stay America - Los Angeles - ArcadiaResponded 18 July 2017

Thank you for making Extended Stay America - Los Angeles - Arcadia your home away from home. We are glad to know our service and facilities were to your satisfaction which made your stay pleasant. Thanks again for highlighting the key features of our hotel,...More

Reviewed 15 July 2017

JPL intern on housing stipend stayed here 1/19 to 6/23 on a Tiered rate structure. For 99 nights or more rate was $59 and then incremented to $67 for a few weeks. Rooms are suppose to be cleaned once per week under EPP program Pros:...More

Thank jerseyscouter
Response from 00esa, General Manager at Extended Stay America - Los Angeles - ArcadiaResponded 16 July 2017

Thank you for taking the time to share your comments. We apologize for housekeeping and front desk service you encountered. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$ 102 - US$ 137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$ 102 - US$ 137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (18)
Room & Suite (11)
Dining (2)
Questions & Answers
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Room Tips
"Do not stay here. They overbooked and will not refund our money."
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"No good room tips available"
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"Try to score a refurbished room."
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"don't confuse this place with the Monrovia one. Monrovia sucks"
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