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Extended Stay America - Orange County - Anaheim Convention Center

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Extended Stay America - Orange County - Anaheim Convention Center
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212 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Orange County - Anaheim Convention Center
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Showing 204: English reviews
Pinole, California
Reviewed 17 October 2016

Room was dirty as other guests have said. Rude receptionist on evening shift not helpful at all. No housekeeping service have to exchange your used towels. I would think if you had to stay here it would be doable but would not recommend this place. The Free Parking was about the only bonus.

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Helpful?
Thank debrahV6180BY
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where...

Reviewed 12 October 2016 via mobile

The stay was very nice and warm, the staff was very nice and friendly especially the girl behind the desk named Cheryl. She went out of her way to help us find a good option to revalue using local transport.

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Helpful?
Thank Georgie M
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for the feedback regarding your recent stay at Extended Stay America - Orange County - Anaheim Convention Center. It's so great to read that Cheryl our front desk staff made your visit a memorable one. She is definitely one of the favorites of our guests and I will make sure to recognize her efforts. Thanks again, we look...

Reviewed 1 October 2016 via mobile

We have been to several hotels near Disneyland in the past. This one was based solely on price and offer of the amenities we required. Parking is free, wifi is free and breaky is free as well as a good little kitchenette (some utensils included but not much. No dishsoap either). For how long we actually spend in our room...

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Helpful?
Thank Nadine R
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We appreciate you choosing to stay at Extended Stay America - Orange County - Anaheim Convention Center. We are happy to know you found us to be a good value and that you liked your room with a kitchenette. We are happy to read your overall visit was satisfactory, and that you and your family will be visiting us again...

Las Vegas, Nevada
Reviewed 5 September 2016

room was dirty, there was popcorn under the chair, there was a counterfeit pen under the bed, the room was smelly , at this point i don't even know if the bed was cleaned. i will never reccommend anybody here

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Helpful?
Thank campos662011
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable...

Reviewed 22 August 2016 via mobile

We stayed her for a weekend volleyball tournament. The hotel was filthy, our room was disgusting/smelly and the staff were rude and not helpful. "Breakfast" consisted of bad muffins, instant oatmeal and granola bars. Worst hotel ever. Our room had been painted that day, so the room stunk of a strong paint smell, the front desk staff was rude and...

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Helpful?
Thank Amy H
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for staying with us and for your review. We are so very sorry to see you did not have a very good experience and that you found your accommodations to be poorly cleaned and maintained. What you encountered is not the norm for us and we have addressed this with our entire staff from housekeeping to hospitality. We...

Orange, California
Reviewed 21 August 2016

We checked in with the help of Cheryl at the front desk. She is the kindest person that I have ever met at a hotel front desk. She made us feel welcomed and helped us settle down. When we needed some help with our room, she was readily available to help out, and always with a jovial and friendly smile....

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Helpful?
Thank Padoke
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America - Orange County - Anaheim Convention Center and that the service you received from Cheryl contributed to making your stay a great one. She is a true asset to our team, and we...

Reviewed 19 August 2016 via mobile

The staff here is always wonderful. They are always helpful. Cheryl is always very helpful. She is always polite and kind. Goes out of her way for guest. I have used this hotel alot. I would recommend it to anyone travelling to Disneyland.

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Helpful?
Thank Heather B
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for choosing Extended Stay America - Orange County - Anaheim Convention Center once again for your accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team, especially with Cheryl, for a job well done. We appreciate...

MESA
Reviewed 3 August 2016 via mobile

This is our 2nd time staying here and we have had good stays both times. The staff was very courteous and helpful during our stay. The things we liked most about our stay: room was clean and liked the hardwood flooring vs carpet, which can get really dirty. We did a sweep of the floor and it was really clean....

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Helpful?
Thank Dale2Lisa
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

We are delighted you chose to stay at Extended Stay America - Orange County - Anaheim Convention Center once again. We appreciate your wonderful remarks and are happy to read you enjoyed the cleanliness of your accommodation and the complimentary amenities we offer. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing...

Reviewed 3 August 2016

You're standard kind of hotel, but everything was a little bit worse. Hotel is pretty musty/dusty and really aggravated our allergies. Breakfast was a joke - oatmeal in a paper cup - "may I have some more sir?". We arrived and they had given our room to someone else! We had to scramble to find a room that night. Ridiculous.

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Helpful?
Thank Freeson W
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for your review and for staying with us. I am so very sorry to hear about the reservation issues you experienced at check in and for the incontinence. I am happy to see we were able to work it out so you could stay with us. We are also sorry our complimentary breakfast offerings did not meet your...

Anaheim, California
Reviewed 28 July 2016

07/27/16 To Whom It May Concern: While visiting several Hotels in the Anaheim area to pick somewhere for my kids and I to stay for our Summer break, I made a visit to the extended stay America on Clementine Street. I had never visited an extended stay of America before. This was my first experience and wow, I was in...

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Helpful?
Thank murquhart2016
00esa, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

It is so nice to read your excellent review of your visit at Extended Stay America - Orange County - Anaheim Convention Center. Our goal is to make sure all our guests are completely satisfied with their experience, and it is pleasing to read that we were able to ​achieve it in your case. We make every effort to provide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Anaheim Convention Center

Address: 1742 S Clementine St, Anaheim, CA 92802-2902
Region: United States > California > Orange County > Anaheim
Price Range: ₹ 6,742 - ₹ 12,109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Convention Center 2.5*
Number of rooms: 124
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Also Known As:
Extended Stayamerica Anaheim Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Anaheim Convention Center staff and other travellers.
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Questions? Get answers from Extended Stay America - Orange County - Anaheim Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't book it”
 of 5 bubbles liewenz, 3 Feb 2017 | Read review
“Top floor - the walls are paper thin!!! Corner Rooms with king beds have a great layout with a small sitting area and room to swing a cat!”
 of 5 bubbles RobTravels416, 24 Jan 2017 | Read review
“stay at the higher floors for usually less noise.”
 of 5 bubbles sarahwS9974YS, 4 Jan 2017 | Read review
“Ask for the top two floors with windows behind the hotel. Fireworks shows can be seen from your room even if not in the park.”
 of 5 bubbles billmF9734EZ, 14 Nov 2016 | Read review
“I do NOT recommend this Hotel”
 of 5 bubbles campos662011, 5 Sep 2016 | Read review
5 of 5