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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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908 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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Showing 884: English reviews
Flitwick, United Kingdom
Reviewed 27 August 2016 via mobile

A great hotel, friendly people and nice rooms. A little away from the centre of Napa but with enough local amenities to suit. The rooms were clean and tidy and with lots of space. The pool was a little small but perfectly formed. The staff were all friendly and helpful and made it a very pleasant stay.

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Helpful?
Thank David S
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a TripAdvisor review about your recent stay at DoubleTree by Hilton, we greatly appreciate your business. We're delighted to learn that you enjoyed your spacious room and that you found the staff to be helpful during your stay. We would love to welcome you back if your travels ever bring you back...

Honolulu
Reviewed 24 August 2016

I was a little concerned when I pulled up due to location. I'm was not at all familiar with the area and thought I chose the wrong hotel. I chose correctly. Great staff. Great room. Amazing food. We opted to eat on property for all meals.

Review collected in partnership with DoubleTree by Hilton
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Thank Michele K
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton, we greatly appreciate your business. We are pleased to learn that you were satisfied with your stay, and enjoyed Table 29 Bistro and Bar, our restaurant here on property. We would love to welcome you back if your travels ever bring you...

Reviewed 22 August 2016 via mobile

This is one of several we stayed at for our west coast trip as we are Hilton Diamond members. Rooms were clean and staff friendly. It is smaller than I expected based on the pictures and along a very busy road. Be sure to get a room around the pond as you will have your own little terrace. If not...

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Helpful?
Thank Elizabeth S
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for writing a TripAdvisor review about your recent stay at DoubleTree by Hilton. We are glad to discover you were satisfied with the cleanliness of your room, and that you had a good experience with our staff. We would love to welcome you back the next time your travels bring you to the beautiful Napa Valley. Thank you...

Burlington
Reviewed 16 August 2016

The staff was excellent. However the room and hotel needed some work. Floors and walls were dirty. Maintenance was quick to respond when we called for light bulbs. Pool and hot tub needed a little cleaning also.

Review collected in partnership with DoubleTree by Hilton
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Thank tracih482
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for writing a TripAdvisor review about your recent stay at the DoubleTree by Hilton. We are delighted to discover that our staff was of excellent service to you. We are sorry that you experienced some issues within your stay, but would like to welcome you back soon in hopes for a better one. Thank you for being our...

Niskayuna, New York
Reviewed 15 August 2016

This was my first time staying at a Hilton Doubletree. The staff was extremely helpful and friendly. The room was very clean and our view was wonderful. It was a great location to travel to any of the wineries. I would definitely recommend this hotel!!!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Nadine C
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel! We greatly appreciate your business. We are thrilled to learn that you were pleased with your stay and would give our hotel a recommendation! We would love to welcome you again soon if your travels ever bring you back to the...

Leominster, Massachusetts
Reviewed 14 August 2016

Clean with relatively quick access to Napa / Sonoma. The restaurant food was ok, not great. It was a quiet and calm atmosphere. Staff was friendly and quite helpful. We enjoyed our stay there and would go back again.

Review collected in partnership with DoubleTree by Hilton
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Thank Q1500OWheatherb
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are happy to learn that you were satisfied with your stay. We can't wait to have you stay with us again soon when your travels bring you back to the area. Thank you for being our guest!

vidalia, United States
Reviewed 14 August 2016

Enjoyed it; pool side bar area was really nice, espicially the fire at our seating area. We booked through Trivago and got an excellent price for our room. The wait staff was very friendly and efficient. The registar was extremely helpful and very competent. The location was good as it was pretty close to wineries. The restaurant was very good;...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Nancy M
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley-American Canyon, we greatly appreciate your business. We are delighted to learn that you were pleased with your stay. Your kind comments will be shared with our entire staff. We thank you for being our guest and would...

Reviewed 9 August 2016

Great people at check in. We were given cookies and water. When we got there they were cleaning some of the carpet in the hallways. The deodorizer was so strong it gave me a migraine. Room was clean but only had two towels. Called twice and then 2 hours later finally got more. Think there was a breakdown of communication...

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Helpful?
Thank Lorie D
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are sorry to learn that you experienced some issues with housekeeping and the maintenance of our pool area. These issues have been immediately address to be resolved as soon as possible. We thank you for your kind...

San Diego, United States
Reviewed 6 August 2016

Excellent customer service. Very great value and close to almost everything in Napa. Definitely recommend this property. I have stayed here during my business/leisure trips for the past 5 years and the staff never fails to provide a great stay!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jamie O
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are overwhelmed by your kind comments! They will be recognized and shared with our entire staff and it will surely brighten each one of their days. We are happy to learn that you are a returning guest...

Chapel Hill
Reviewed 4 August 2016 via mobile

They lost our reservation, the front desk clerks told us (falsely) that they were full, and we had to invoke our Hilton Diamond Honors Member status with the Guest Services Manager just to get the room we reserved. The room was not very clean and had a large stain on the carpet. The restaurant was a disaster--they were "out" of...

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Helpful?
Thank Frank A
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

We greatly appreciate your business, and sincerely apologize for your most recent experience. This is not the typical guest experience at our hotel, and I’d like to speak with you personally in more detail about your recent stay. If you’re open to it, will you please call me directly at (707) 674-2556 so that we may schedule some time to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Region: United States > California > Napa Valley > American Canyon
Price Range: ₹ 7,926 - ₹ 17,752 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and other travellers.
6 questions
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St. John's, Canada
St. John's, Canada
over a year ago
Long Beach
over a year ago
Medford, Oregon
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the back of the hotel are not subject to the street noise.”
 of 5 bubbles Baxterbeach, 23 Mar 2017 | Read review
“All the rooms are easily accessible to parking”
 of 5 bubbles Berdley, 15 Mar 2017 | Read review
“Room toward back of complex. Quieter away from highway.”
 of 5 bubbles ShaunP372, 27 Nov 2016 | Read review
“Balcony, lagoon view was nice....”
 of 5 bubbles Arkies10, 27 Oct 2016 | Read review
“I don't thing there is a bad room”
 of 5 bubbles X4036DNjonathanb, 26 Oct 2016 | Read review
5 of 5