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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Booking.comUS$ 149*
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GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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941 Reviews from our TripAdvisor Community

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Showing 917: English reviews
Start your review of DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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Santa Maria, California
Reviewed yesterday NEW

First off, please note that I have NEVER written a negative hotel review, but felt compelled to after our stay at this hotel. My husband and I were visiting Napa for the first time for a friend's wedding as well as our babymoon, and were very excited to stay here. The location was convenient, although not in the best area,...

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Helpful?
Thank gibsongirl89
Folsom, California
HOTEL’S FAVOURITE REVIEW
Reviewed 17 April 2017

I picked the DoubleTree for a visit to friends in Napa. It's just down the road from the Wine Country and about half the price of the hotels just a few miles away. We were literally greeted with open arms: When the clerk saw my ukulele case she wanted a serenade. It's not the newest hotel on the block, but...

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Helpful?
Thank Vince F
About Hotel's Favourite Review
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write such a wonderful review on your recent stay at DoubleTree by Hilton. We greatly appreciate your business! We are pleased to learn that our staff was very friendly, and accommodating when you were experiencing issues with the lock on your door. We would be happy to welcome you back again the next...

Tampa, Florida
Reviewed yesterday NEW

We have just transferred here from Tampa, and knew little about the area@ The main desk and staff gave us many tips for dining, and touring of the Napa valley region,along with mode of transportation@ We are very thankful for the extra mile that this Hilton was able to go to help us...THANK-YOU@@

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Helpful?
Thank Christopher A
Atlanta, Georgia
Reviewed yesterday NEW

I left the East Coast to visit Napa Valley to ride on the Wine Train...this Hotel was convienently located however for the price you will pay for your stay they DO NOT OFFER a complimentary breakfast on any level and the rooms are basic this hotel is good for a night or two.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 493crystalw
California
Reviewed yesterday NEW

Not the quality usually associated with Double Tree. You'll be ready for bed by the time they make up your room from the night before. But don't worry about sleeping. The noisy heater/air conditioner reminiscent of the 1950s will keep you awake, anyway. Food service at the restaurant is OUTSTANDING--both the food and the service. So eat there, just don't...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank eileenwar
Alexandria, Virginia
Reviewed 5 days ago NEW

Judging by the exterior of the property and the hotel's common areas, this location looks and feels like a Doubletree. We were unpleasantly surprised, however, when we first walked into our room. The rooms are tired, worn, and in need of a serious refurbishment. The furniture in our room was old and dirty, and there were many, many scuffs and...

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Helpful?
Thank tsarsteve
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, we greatly appreciate your business. We are sorry to learn that your stay was not the best it could have been. Your comments about the rooms needing refurbishment will be immediately addressed at our...

Calgary, Canada
Reviewed 6 days ago NEWvia mobile

Absolutely adequate and well priced if you are coming to Napa for the wineries, scenery and food. Friendly service doesn't overcome the tired feel. Some nice touches but really just a place to sleep when visiting the area.

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Helpful?
Thank xman92905
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, we greatly appreciate your business. We are sorry to discover that your stay was less than perfect. We hope that you were able to enjoy your first trip to Napa and we would love...

Lake City, Minnesota
Reviewed 1 week ago

You can only access this hotel from one side of the highway- meaning every evening you return from Napa you will have to do a U turn. Reception was pleasant upon arrival. Chair in room was broken, closet door off its track. Only 2 bath towels provided in a king room. The bed was very uncomfortable. The back door didn't...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MNSwite
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about our hotel, we greatly appreciate your business. We sincerely apologize for all the inconveniences you experienced during your stay. This is not a typical guest experience and we are sorry for all of your unpleasant encounters. The issues that you experienced in your room have been immediately addressed to...

A TripAdvisor Member
Fort Lauderdale, Florida
2 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Not impressed. Wanted to order before 10:3O food. They declined. Turn of / had dinner at wanted to try new dishes - I left bar restaurant way. Schedule and they shoot down ... that's not how you threat the clients you have

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Helpful?
Thank A TripAdvisor Member
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel, we greatly appreciate your business. We are sorry to hear that your stay was less than perfect. Your comments have been addressed to ensure that issues like this don't arise in the future. We thank you for being our guest and would like...

Long Beach, California
Reviewed 2 weeks ago

The front desk office manager and Robin the head waiter went above and beyond in customer service! The first night I almost slipped and fell in the bath because of cleaning solution residual. I shared this with the front desk and asked for a bath mat. It took 4 calls... 10-15min apart to get Housekeeping to come to the door.....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Benita S
Jenna B, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, we greatly appreciate your business. We are sorry to discover that your stay was less than satisfactory. We sincerely apologizes for the issues you encountered during your stay. These have been immediately addressed to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Region: United States > California > Napa Valley > American Canyon
Price Range: ₹ 9,043 - ₹ 18,991 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Orbitz, Priceline, Hotels.com, Travelocity, Cheap Tickets, Hotwire, Cancelon, getaroom.com, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and other travellers.
7 questions
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St. John's, Canada
over a year ago
Los Angeles, California
St. John's, Canada
Long Beach
over a year ago
Medford, Oregon
over a year ago

See all questions (7)

Questions? Get answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to have a room facing the pond. Worst rooms are facing the busy highway.”
milty908, 25 Apr 2017 | Read review
“Room with view to the pool. It´s not the best view but it´s better that open the window and have a view at the parking lot.”
  • very bad maintenance.
  • furniture old and broken
  • furniture with stains
axelr144, 24 Apr 2017 | Read review
“Paid an extra $10 for the lagoon view; not that exciting.”
  • View of plant nursery across the street.
885vincef, 17 Apr 2017 | Read review
“Hilton Honors rooms are on 2nd floor.”
EurekaJSK, 13 Apr 2017 | Read review
“rooms at the back of the hotel are not subject to the street noise.”
Baxterbeach, 23 Mar 2017 | Read review
5 of 5
Booking.com
US$ 149* /night
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Orbitz.comUS$ 150
Doubletree.comUS$ 149
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Prices are for 1 room, 2 adults
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