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Extended Stay America - San Jose - Santa Clara

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Extended Stay America - San Jose - Santa Clara
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73 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Jose - Santa Clara
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Showing 70: English reviews
Oskland, CA
Reviewed 16 November 2016 via mobile

If only all hotel staff were so helpful and proficient! I arrived soon after 3 pm yesterday and was greeted at the front desk by a very sweet and friendly young lady. It was great to be so nicely welcomed after a long drive. She got me processed fast. I dragged myself to my room and saw it was clean...

1Thank Michelli834
Reviewed 3 October 2016

The hotel looks like it hasn't been renovated since the 90s. The bathroom was in especially bad condition but almost everything was showing its age. Even things that management could easily improve like customer service and the quality of the grab-and-go breakfast were poor. There is an Aloft hotel next door that looks much nicer and offers similar rates.

Thank BullaCalifornia
Seattle, Washington, United States
Reviewed 29 August 2016

The lobby smelled like a piece of rubber burning in a vacuum cleaner. You get what you paid for - it's no Hyatt Inn. Breakfast only consisted of breakfast granola bar or a muffin with coffee. It's a great stay if you're on a budget.

1Thank 712Vic
Reviewed 26 August 2016

Staying here for one night was NOT a good experience. There were bags of trash, used cook ware and plates left in the hallways. They really need a better system for guests to discard their trash and dirty dishes. We were checked into a "smoke free" room, which reeked of smoke. Even the hallway smelled, so it was clearly in...

Thank Regan S
Reviewed 8 August 2016

This hotel is a joke. They claimed they had changed owners two months before our stay but didn't notify us that, that meant they no longer offered the room we booked. Our door was open when we checked in, the fridge was leaking profusely and couldn't be fixed, they couldn't find the kitchen accessories so we never received them, the...

1Thank Veronica R
Kochi (Cochin), India
Reviewed 11 July 2016

I stayed there with my family for 9 days starting from 27th April. They helped my big family to accommodate in a large room with two double beds. Room had all good facilities, fridge, Good toilet, small kitchen space etc. eventhough breakfast was minimal with readymade stuff, for the money which I paid, that was ok. I am very much...

1Thank Cijins
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you so much for sharing you experience in a review for us. I am thrilled to know your family was accommodated very well during your stay. Even better is you enjoyed our amenities. Your satisfaction is what we strive to give to each guest. Once more, thank you for posting your review. We look forward to having you visit...

Reviewed 17 June 2016

This is Extended Stay America, so you get a familiar room with a familiar layout. No surprises. Slightly expensive for my taste but that could also be the area. Service was adequate but not friendly (especially compared to other ESA properties I stayed at). Biggest issue was the room (126) was the closest to the front desk and, while tidy,...

Thank Paul M
Bengaluru, India
Reviewed 13 March 2016 via mobile

Reasonably priced, however no restaurant nearby, breakfast spread is minimal. Weekly once cleanup of the room. No dishwasher. For the price I feel it is reasonable, don't expect much. If the price is main criteria, this place is for you, else try some other hotel.

Thank ranjitdamodaran
Van Nuys, CA
Reviewed 28 February 2016 via mobile

Rooms clean, felt a little dusty but it was a good place to lay my head at night. Right by trains so if you go to sleep before 9pm you will be woken up. Staff very nice and accommodating. They stored my bag because I needed to be at my conference and couldn't check in.

Thank SharlaRobinson
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the cleanliness issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. It’s great to read that you enjoyed our friendly customer service and comfortable rooms. Your feedback is very important to us, so...

Reviewed 26 February 2016

Overall hotel rate is quite expensive around bay area. ESA may offer lower prices but you will expect a acceptable room. Carpet were old and dirty. Room too smelly that gave me headache. No cleaning service during my three days stay. The heating device had such a strong smell I should turned off immediately. When I had wifi problems I...

Thank Maxmax07
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Jose - Santa Clara

Address: 2131 Gold Street, Alviso, CA 95002
Region: United States > California > Alviso
Price Range: ₹ 7,992 - ₹ 15,525 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Santa Clara 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere! All rooms are overpriced.”
 of 5 bubbles dannyhR5652KD, 21 Feb 2017 | Read review
“Walking distance to Levi Stadium; close to the 237”
 of 5 bubbles 898ranc, 5 Jan 2017 | Read review
“Street-side rooms are probably better, since they are on the other side from the railway (which is noisy)”
 of 5 bubbles AmitaiIrron, 22 Dec 2016 | Read review
“There are no good rooms in this hotel”
 of 5 bubbles BullaCalifornia, 3 Oct 2016 | Read review
“Select one on the road side. Back side there is a railway track and you might get disturbed.”
 of 5 bubbles Cijins, 11 Jul 2016 | Read review
5 of 5