We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsfront deskwestlake villagethousand oaksfreeway sidecomplimentary breakfastgreat hotelfitness roomsouthern californiapleasant stayclean roomsnice breakfastshort drivewould definitely stay here againenjoyed my stayhot tubbusiness triproom was large
We stayed here for a weekend wedding. The room was clean, up to date and large. Excellent value and good location near the freeway. Very quiet and great beds so a good nights sleep. Helpful staff, adequate breakfast (free) - I would return if I...More
Review collected in partnership with Hampton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
First, we really liked Agoura Hills and the canyon drives through Santa Monica mountains to Malibu. The hotel itself is conveniently located right next to 101. The staff was polite and helpful. They have ok breakfast every morning. I like the hotel overall and would...More
The staff was friendly, though, check-in was rather slow.
Our room was large and well appointed. The bed was comfortable and had a mixture of feather and non-feather pillows. Each nightstand had a lamp with two power outlets...Excellent! This is such a smart solution--great for...More
While my rating for the hotel may seem low, it shouldn't be read that way. This is a very fine hotel in this location and a very solid Hampton Inn with all the standard offerings, including a good breakfast. It was clean and the room...More
Split our family between two rooms at the Hampton and the Sheraton during Thanksgiving. For checking in late Thanksgiving Eve 2016, the clerk on staff (wish I remembered his name!), was super gracious, helpful, humorous, and made sure I had all the things needed for...More
Response from Traveler48_11 | Reviewed this property |
NO, there are none in the rooms. And I was actually going to amend my original review, as I let two bags with them on a previous stay. I went back to retrieve them just last week and one bag was missing. When I brought it... More
NO, there are none in the rooms. And I was actually going to amend my original review, as I let two bags with them on a previous stay. I went back to retrieve them just last week and one bag was missing. When I brought it to the attention of the front desk manager he immediately started to cover their backsides which did not make me happy. After a week and seven phone calls, the General Manager finally got back to me. She was rude, and condescending. So much so that it is shocking to me that a person like that would be in charge of the entire staff. She made snide remarks and didn’t offer to compensate me in any way for my missing items with the exception of offering me a discount and upgrade on my next stay. I promptly declined. Why would I want to stay again at a property where my items can come up misssing and the person in charge not only does not care, but was rude about it to boot??!! No thanks! I would stay away from this property if I were you!!!!