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All reviewsfront deskwestlake villagethousand oaksfreeway sidecomplimentary breakfastgreat hotelfitness roomsouthern californiapleasant stayclean roomsnice breakfastshort drivewould definitely stay here againenjoyed my stayhot tubbusiness triproom was large
We had a great experience with this Hampton. The front desk staff could not have done a better job. We threw some challenges at them and they responded in such a great way. Very much appreciated.
The breakfast at the Hamptons in general have decreased...More
They lost a star because I asked for a quiet room and it wasn't! I should have gone down and gotten a room on the top floor street side. That's the only way to not hear traffic or footsteps. The staff was extremely attentive and...More
Nice hotel, rooms are a bit small. This was my honey moon and I was a bit surprised but not really dissapointed to not get a room upgrade or a bottle of champagne in the room or something, as they were informed it was our...More
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Nice clean hotel for a one night stay. As a hilton honors member, we received some snacks. The front desk staff was very nice. I thought the breakfast was a little sparse. We would stay here again if we are in the area.
Response from Traveler48_11 | Reviewed this property |
NO, there are none in the rooms. And I was actually going to amend my original review, as I let two bags with them on a previous stay. I went back to retrieve them just last week and one bag was missing. When I brought it... More
NO, there are none in the rooms. And I was actually going to amend my original review, as I let two bags with them on a previous stay. I went back to retrieve them just last week and one bag was missing. When I brought it to the attention of the front desk manager he immediately started to cover their backsides which did not make me happy. After a week and seven phone calls, the General Manager finally got back to me. She was rude, and condescending. So much so that it is shocking to me that a person like that would be in charge of the entire staff. She made snide remarks and didn’t offer to compensate me in any way for my missing items with the exception of offering me a discount and upgrade on my next stay. I promptly declined. Why would I want to stay again at a property where my items can come up misssing and the person in charge not only does not care, but was rude about it to boot??!! No thanks! I would stay away from this property if I were you!!!!