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The hotel was clean, with easy access. Mostly a no frills overnight stay on a long road trip. Staff were polite and helpful. Rooms were clean, decent size and adequate for our needs. We had no problems checking in or out. TMore
Thank George D
Response from IHGService, Guest Relations Manager at Candlewood Suites AlabasterResponded 13 December 2016
Dear George D,
Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted...More
Was there over a busy weekend with a wedding. Staff was very helpful. Rooms were huge and very clean. Free movies and popcorn and big kitchens were great for kids. The little store in hotel was good but did not have pet food, for a...More
This is an excellently kept hotel, friendly staff, very good facilities. The room is comfortable and clean. But in this day, tub showers are out of date and, although I don't need "handicap accessible" but in our 60's we are more comfortable with a walk-in...More
I can't remember if I have ever stayed in a Candlewood Suites before, but after this stay I will be whenever I get the chance. Let's see: the bed was divine; the staff friendly and helpful especially in getting oriented on how things work there;...More
I would suggest you never use this as a place to stay...I think a 75 dollar fee is outrageous for a pet fee,,and we were not of this prior to our reservation..when we complained to someone in your complaint center the man laughed at my...More
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 3 September 2016
Thank you for providing us feedback on your recent stay in our hotel .
I am sorry you were not informed about out pet fee at the time of reservation . I am not sure if you made the reservation over the phone,...More
US$ 96 - US$ 144 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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