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Willard InterContinental Washington

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Traveller (1490)
Room & Suite (680)
Dining (124)
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Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe du parc”(198 reviews)
“peacock alley”(84 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (3,340)
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2,196
644
183
73
50
Show reviews that mention
All reviewscafe du parcthe round robin barpeacock alleywhite housewashington monumentbeautiful hotelclassic hotelroom servicebeautiful lobbyperfect locationnational mallan upgrademini barroom was largeturn down servicetwo blockssmithsonian museums
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661 - 665 of 3,146 reviews
Reviewed 25 April 2017

Wonderful hotel. Only disappointment was breakfast in Café du Park which was decidedly average. Otherwise, very comfortable rooms and a lovely bar for after dinner drinks. Attentive staff and most helpful concierge. Overall a very nice experience.More

Review collected in partnership with this hotel
Thank ndurant
Response from GM_The-Willard, Executive Assistant Manager, Food & Beverage at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for your review. While we are pleased to hear your stay with us overall was a very nice experience, we're disappointed to hear of the shortcomings you experienced while dining at Cafe du Parc for breakfast. In an effort to ensure that the...More

Reviewed 24 April 2017

What can I say, great location, great rooms, amazing beds (best night of sleep I have ever gotten on vacation) and a staff that treats you like royalty from the second you pull up. We do use Air BNB a lot, but when you search...More

1  Thank BostonExec101
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Wow. Thank you for such a complimentary review. We're delighted to hear your stay with us was an enjoyable one from beginning to end and everything in between. We understand that you have many choices for accommodations here in town and are happy you and...More

Reviewed 23 April 2017 via mobile

A lovely location almost next door to the White House, and a wonderfully festive foyer. Hotel is very busy at this time of year and a good vibe. Unfortunately my experience went downhill from there. Arrived to a large well appointed room to find stained...More

2  Thank KatB15
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 25 April 2017

Thank you for your review. Here at The Willard we maintain an extremely high standard of cleanliness in all areas of the hotel including the guest rooms. We're disappointed and deeply concerned to hear of the shortcomings you experienced during your recent stay with us....More

Reviewed 21 April 2017

I can always tell when a hotel or restaurant has a solid training program for their service employees and it certainly shows at the Willard InterContinental, Washington. Well-appointed rooms with several amenities. Fitness room; Great location for access to most tourist attractions in D.C.More

Thank lqdassets
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for your review. We take great pride in the service we provide to our guests, always striving to ensure that ours guests are well taken care of. We're happy to see our efforts did not go unnoticed and that found the service The...More

Reviewed 21 April 2017

I just returned from a couple of nights at the Willard and thought the location was perfect for a trip to DC. You are right in the center of the action. The hotel has two outdoor cafes and the W hotel is next door and...More

Thank MusicGirl67
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for taking the time to share feedback on your recent stay at The Willard. We couldn't agree with you more, our location couldn't be more perfect when visiting D.C. Located in the heart of Washington, D.C., The Willard is steps from The White...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$ 280 - US$ 805 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 280 - US$ 805 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1490)
Room & Suite (680)
Dining (124)
Amenities (93)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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BChupka
4 January 2018|
Answer
Response from BChupka | Reviewed this property |
The coffee maker was a problem as the regular caffeinated coffee and creamer were replaced. My husband finally walked to Corner Bakery for a proper cup of coffee (in very cold temperatures!). Luckily it is located across... More
0
Votes
jab58
21 November 2017|
AnswerShow all 4 answers
Response from acey2000 | Reviewed this property |
Yes
0
Votes
mike_p_184
21 September 2017|
AnswerShow all 3 answers
Response from mnlakesgirl2 | Reviewed this property |
Don't think so, but may vary by room. May want to ask hotel.
0
Votes
Room Tips
"Recommend adding more lighting in the bathrooms, more electrical outlets in the rooms."
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"We were attending a wedding and a gift along with schedule for the weekend was not delivered until after our..."
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"5th floor just reopened after renovation...could not have been nicer! Group rate was very reasonable. Hope..."
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"the radio alarm went off during the night. Maybe checking radios and clearing alarm settings between guests..."
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