This is a beautiful and historic hotel located near The White House. The public areas are beautiful, and my room was large, well appointed and comfortable, with a strong wifi signal, substantial work space and plenty of outlets. The Willard is my favorite hotel in Washington. I will certainly return.
The location does not get better. This hotel is located in the heart of DC, within walking distance to most attractions. The hotel itself is beautiful if a tad intimidating on arrival. However, the friendliness of the staff is incomparable. The attention to detail sells the stay. I will definitely return.
The Willard was all decked out with all the holiday cheer from the monumental Christmas tree in the lobby to hearing the holiday music to seeing Santa Claus on Christmas day. Every detail was considered. The staff was incredibly friendly, especially Siri at the front desk. We loved the brunch every morning of our stay. JP was exceptionally kind in making sure the kids' hot chocolate had just the right amount of whipped cream. We will be back for additional stays at the Willard in 2023.
I was here during US-ASEAN Summit accompany The Prime Minister of Malaysia (9th). The hotel is strategically in the heart of DC and easy to access to everywhere. What I like to most in this hotel is their breakfast, it was superb with a good view. In the evening, the open space restaurant is also great and fantastic. However, the front desk should be more friendly as compared to other staff in this hotel. Overall, this is a good hotel, outstanding service (except Front Desk) and strategically located. Thank you.
We bought tickets for New Years Eve gala. We came to the 9:00 admission. The dinner buffet was very limited in food choices- you had lettuce , dressing and fried onions for topping. There was mashed potatoes, carrots, some sort of chicken in a sauce, steak in a sauce with onions and rolls. It was all very tasty thought. They really put out a ton of desserts and kept coffe going. There were multiple bar options for the open bar- however they were very limited in choices and not top shelf. For beer it was Amstel light, Coronna and some IPA’s. None of which I drink. The event itself was very nice and the different music venues was really cool. Next time I would eat and drink before going and do the 10:00 admission.
From the time we arrived we felt like royalty. From valet to the bell service to the front desk to housekeeping and room service, everyone we encountered was beyond friendly and great. And I think they were short staffed because of sickness and the holidays. We had very high expectations for this famous and historic property and they were surpassed in every way. The location alone is worth every penny. We brought our dog, Quinn, and within a 3 minute walk she was playing near the Washington monument! We stayed in the Mathew Perry suite, which was so awesome (TWO walk-in closets!). Only negative was the water pressure in the shower. Not great (but I chalk it up to the age of the building). Also, for suites with butler pantries, they should supply larger garbage cans. You can expect families will bring food to feed the kids. We were constantly needing garbage cans. The breakfast at Cafe du Parc was simply tremendous. Scrambled eggs and french toast and oatmeal--all perfect. We ordered breakfast from there nearly everyday. I can't say the same about the dinner, unfortunately. Subpar food, terrible service. They brought the entrees BEFORE the appetizers -- and even before the DRINKS! Something you'd expect at Denny's, but not at a $300+ meal. When I brough this experience to the attention of the manager, he graciously offered a concession on our room service bill. People mess up, I get that. And so I really appreciate when hotels make an effort to acknowledge the error and do what they can to make it right. Finally, just the overall ambience of the hotel and lobby can't be beat. We were there the week before Christmas. Of course everything is decked out beautifully. And they had live caroling every night in the lobby. Truly the whole thing was a bucket-list experience that I can't recommend highly enough. Thanks! …
BIGGEST DISAPPOINTMENT - and I've stayed here before and LOVED IT! Staff don't attend to requests. I booked a PET RETREAT GETAWAY and decided to bring the dog. A dog bed, treat, water bowl is promised within the offer. When I checked in, I asked if everything was up there are ready for the dog. I was assured it was. IT WAS NOT. And it took more than an hour to get the items. Then, to make things even worse, my room had not been stocked, e.g., no glasses for water, no soap in the bathroom (only lotion on the counter), but there was body wash, shampoo & condition in the shower. Usually, they give at least a bar of soap. AND TO TOP IT OFF... I was in a hurry this morning and had to do something early and be someplace relatively early and thought it best to order my breakfast to at Cafe Parc (restaurant at the Willard) -- my latte was never made after they delivered my food order. OK, so I brought everything back to the room to find that my order was completely INCORRECT. I'm astonished that so many errors within this visit. The manager at the restaurant did not even apologize. It was the worst - check out the prices of this hotel. Much higher standards are expected, and rightfully so....…
Well, where do I start? We were celebrating our wedding anniversary on our trip to Washington DC. The historic hotel is more wonderful to see and experience than the photos lead to you believe. We are Platinum elite IHG ambassadors and were given a wonderful upgrade to an oval suite. This has a separate oval shaped lounge, bedroom, pantry drinks area, and a lovely bathroom with soaking tub and separate shower. The bedroom had a very comfortable king-sized bed, which helped us to sleep well after our sightseeing. The staff was exceptional. They were all extremely helpful, friendly, and professional. Sophie,on the front desk, was wonderful. She always made you feel like a valued guest and was always happy to help. The hotel is very well located to visit most of the main DC landmarks and museums. The museum area in the hotel showcases some of the important historic events that the hotel has been associated with over the years. It is well worth a look if you have the time. We would definitely recommend the hotel for a luxury stay in DC. Thanks to everyone at the hotel for helping to make our stay so memorable.…
This was our second stay at The Willard - the first form my wife's birthday in September, yesterday and today for our 12th wedding anniversary. Both times, we were given upgrades to commemorate the occasions. This time, Ramsey was a rock star in upgrading us to a suite in the front of the building with a view of the World War I Monument and the Washington Monument. Since my wife played harp many times for high tea at the Willard, it was super sweet to be treated like royalty. Thanks everyone!
Beware that even as a guest for multiple nights that we were unable to get any service at the bar, sat multiple times greater than 20mins without being acknowledged & ended up ordering meals room service instead. There is not an hour during the holidays when the bar is open that you can get a quick drink or order a meal. The room services were kind but overall for the average night cost, I highly suggest the George Washington, The Jefferson & other historic hotels for your most enjoyable stay. This hotel is not considerate of its overnight guests & managers/staff made that obvious daily.