InterContinental the Willard Washington D.C., an IHG Hotel
1401 Pennsylvania Ave NW, Washington DC, DC 20004-1047
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#18 of 154 hotels in Washington DC
Location
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Value
2022 Travellers' Choice Best of the Best
GreenLeaders Bronze level
Located near The White House, Willard InterContinental Washington, D.C., has played host to the world's social and political elite and has been the site of many historical moments since 1818. A luxury hotel in Washington, D.C., often referred to as the "Residence of Presidents," Willard has welcomed presidents, foreign dignitaries, and celebrities alike. Experience 5-star service at this Downtown Washington, D.C. hotel and savor masterfully handcrafted cocktails in the iconic Round Robin Bar.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Kids stay free
Books, DVDs, music for children
Car hire
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Strollers
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, French, Russian, Spanish and 10 more
Location
100Great for walkers
Grade: 100 out of 100
82Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
1401 Pennsylvania Ave NW, Washington DC, DC 20004-1047
Getting there
Federal TriangleWashington DC Metro6 min
Metro CenterWashington DC Metro6 min
5386Reviews46Q+A100Room tips
Reviews
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This is a beautiful and historic hotel located near The White House. The public areas are beautiful, and my room was large, well appointed and comfortable, with a strong wifi signal, substantial work space and plenty of outlets. The Willard is my favorite hotel in Washington. I will certainly return.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Perez, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Dear MarkP115, We're thrilled to hear you enjoyed your stay at InterContinental the Willard, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. Your compliments for our ideal location and well-appointed accommodations let us know we're doing our job. After all, we pride ourselves on your happiness. Thank you again for taking the time to share your feedback! We look forward to sharing another splendid experience with you soon! Best Regards, Vanessa Perez Director of Front Office Vanessa.perez@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The location does not get better. This hotel is located in the heart of DC, within walking distance to most attractions. The hotel itself is beautiful if a tad intimidating on arrival. However, the friendliness of the staff is incomparable. The attention to detail sells the stay. I will definitely return.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Willard InterContinental, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 29 Sep 2021
Dear Christi, Thank you very much for your feedback. We are excited to learn you had a great time at the hotel and enjoyed interactions with our friendly team members. We hope to see you again soon! Sincerely, Nathalia Lopez Director of Rooms Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Willard was all decked out with all the holiday cheer from the monumental Christmas tree in the lobby to hearing the holiday music to seeing Santa Claus on Christmas day. Every detail was considered. The staff was incredibly friendly, especially Siri at the front desk. We loved the brunch every morning of our stay. JP was exceptionally kind in making sure the kids' hot chocolate had just the right amount of whipped cream. We will be back for additional stays at the Willard in 2023.
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Perez, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Dear Evelyn_Yee, Thank you for taking the time to share your review. We are delighted to hear you enjoyed your stay and got to experience the magical holiday spirit of Willard Intercontinental! We will be sure to share your kind words with Sri and JP. I greatly appreciate you taking a moment to review your experience and thrilled your service expectations were exceeded. We cannot wait to welcome you back soon. Best Regards, Vanessa Perez Director of Front Office Vanessa.perez@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here during US-ASEAN Summit accompany The Prime Minister of Malaysia (9th). The hotel is strategically in the heart of DC and easy to access to everywhere. What I like to most in this hotel is their breakfast, it was superb with a good view. In the evening, the open space restaurant is also great and fantastic. However, the front desk should be more friendly as compared to other staff in this hotel. Overall, this is a good hotel, outstanding service (except Front Desk) and strategically located. Thank you.
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Date of stay: July 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Perez, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Dear Asyraf A, It's been an absolute pleasure to have you with us. Thank you for letting us know about your experience with us. Thank you for leaving your opinion about our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. The goal of our staff is to make you feel relaxed and at home. We truly look forward to serving you again soon. Our staff can't wait to show you all the changes and improvements made after your priceless feedback. Warm regards. Vanessa Perez Director of Front Office Vanessa.perez@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We bought tickets for New Years Eve gala. We came to the 9:00 admission. The dinner buffet was very limited in food choices- you had lettuce , dressing and fried onions for topping. There was mashed potatoes, carrots, some sort of chicken in a sauce, steak in a sauce with onions and rolls. It was all very tasty thought. They really put out a ton of desserts and kept coffe going. There were multiple bar options for the open bar- however they were very limited in choices and not top shelf. For beer it was Amstel light, Coronna and some IPA’s. None of which I drink. The event itself was very nice and the different music venues was really cool. Next time I would eat and drink before going and do the 10:00 admission.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Perez, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Dear Liz S, Thank you for leaving your feedback about your experience at the New Year’s Eve Gala. We value your support, and your feedback matters. I am sorry we were not able to live up to your standards. I have shared your comments with our hotel management. I am confident that they will take appropriate steps for possible enhancement. As we enhance our services, we would love to continuously be able to serve you in your future travel plans. Best Regards, Vanessa Perez Director of Front Office Vanessa.perez@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the time we arrived we felt like royalty. From valet to the bell service to the front desk to housekeeping and room service, everyone we encountered was beyond friendly and great. And I think they were short staffed because of sickness and the holidays. We had very high expectations for this famous and historic property and they were surpassed in every way. The location alone is worth every penny. We brought our dog, Quinn, and within a 3 minute walk she was playing near the Washington monument! We stayed in the Mathew Perry suite, which was so awesome (TWO walk-in closets!). Only negative was the water pressure in the shower. Not great (but I chalk it up to the age of the building). Also, for suites with butler pantries, they should supply larger garbage cans. You can expect families will bring food to feed the kids. We were constantly needing garbage cans. The breakfast at Cafe du Parc was simply tremendous. Scrambled eggs and french toast and oatmeal--all perfect. We ordered breakfast from there nearly everyday. I can't say the same about the dinner, unfortunately. Subpar food, terrible service. They brought the entrees BEFORE the appetizers -- and even before the DRINKS! Something you'd expect at Denny's, but not at a $300+ meal. When I brough this experience to the attention of the manager, he graciously offered a concession on our room service bill. People mess up, I get that. And so I really appreciate when hotels make an effort to acknowledge the error and do what they can to make it right. Finally, just the overall ambience of the hotel and lobby can't be beat. We were there the week before Christmas. Of course everything is decked out beautifully. And they had live caroling every night in the lobby. Truly the whole thing was a bucket-list experience that I can't recommend highly enough. Thanks! …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Perez, Owner at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 1 week ago
Dear bbuckbbuck, First, thank you for your lovely review of our hotel and for choosing us. I greatly appreciate all your kind words for each of the amenities you experienced on property and will be sure to share those sentiments with the team. I am thrilled you fully enjoyed your room and our location. However, we’re disappointed to hear about your dinner experience. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to Washington D.C. We certainly can't wait to welcome you back! Best Regards, Vanessa Perez Director of Front Office Vanessa.perez@ihg.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BIGGEST DISAPPOINTMENT - and I've stayed here before and LOVED IT! Staff don't attend to requests. I booked a PET RETREAT GETAWAY and decided to bring the dog. A dog bed, treat, water bowl is promised within the offer. When I checked in, I asked if everything was up there are ready for the dog. I was assured it was. IT WAS NOT. And it took more than an hour to get the items. Then, to make things even worse, my room had not been stocked, e.g., no glasses for water, no soap in the bathroom (only lotion on the counter), but there was body wash, shampoo & condition in the shower. Usually, they give at least a bar of soap. AND TO TOP IT OFF... I was in a hurry this morning and had to do something early and be someplace relatively early and thought it best to order my breakfast to at Cafe Parc (restaurant at the Willard) -- my latte was never made after they delivered my food order. OK, so I brought everything back to the room to find that my order was completely INCORRECT. I'm astonished that so many errors within this visit. The manager at the restaurant did not even apologize. It was the worst - check out the prices of this hotel. Much higher standards are expected, and rightfully so....…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Other at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 4 weeks ago
Hi Momtravelsalot, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us and sharing your concerns. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Well, where do I start? We were celebrating our wedding anniversary on our trip to Washington DC. The historic hotel is more wonderful to see and experience than the photos lead to you believe. We are Platinum elite IHG ambassadors and were given a wonderful upgrade to an oval suite. This has a separate oval shaped lounge, bedroom, pantry drinks area, and a lovely bathroom with soaking tub and separate shower. The bedroom had a very comfortable king-sized bed, which helped us to sleep well after our sightseeing. The staff was exceptional. They were all extremely helpful, friendly, and professional. Sophie,on the front desk, was wonderful. She always made you feel like a valued guest and was always happy to help. The hotel is very well located to visit most of the main DC landmarks and museums. The museum area in the hotel showcases some of the important historic events that the hotel has been associated with over the years. It is well worth a look if you have the time. We would definitely recommend the hotel for a luxury stay in DC. Thanks to everyone at the hotel for helping to make our stay so memorable.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was our second stay at The Willard - the first form my wife's birthday in September, yesterday and today for our 12th wedding anniversary. Both times, we were given upgrades to commemorate the occasions. This time, Ramsey was a rock star in upgrading us to a suite in the front of the building with a view of the World War I Monument and the Washington Monument. Since my wife played harp many times for high tea at the Willard, it was super sweet to be treated like royalty. Thanks everyone!
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Be sure to bring gym clothing - fantastic gym and spa.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beware that even as a guest for multiple nights that we were unable to get any service at the bar, sat multiple times greater than 20mins without being acknowledged & ended up ordering meals room service instead. There is not an hour during the holidays when the bar is open that you can get a quick drink or order a meal. The room services were kind but overall for the average night cost, I highly suggest the George Washington, The Jefferson & other historic hotels for your most enjoyable stay. This hotel is not considerate of its overnight guests & managers/staff made that obvious daily.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Other at InterContinental the Willard Washington D.C., an IHG Hotel
Responded 4 weeks ago
Hello 121leahv, Thanks for choosing us and sharing feedback about your stay experience. Our goal is to achieve high-quality standards and deliver guest satisfaction. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$371 - $548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
willard intercontinental washington hotel washington dc, intercontinental washington dc, intercontinental hotel washington dc
LOCATION
United StatesDistrict of ColumbiaWashington DCUpper Northwest
NUMBER OF ROOMS
335
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Claim Your ListingINTERCONTINENTAL THE WILLARD WASHINGTON D.C., AN IHG HOTEL (Washington DC) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about InterContinental the Willard Washington D.C., an IHG Hotel
Which popular attractions are close to InterContinental the Willard Washington D.C., an IHG Hotel?
Nearby attractions include Nightly Spirits (0.06 km), White House (0.4 km), and Ronald Reagan Building and International Trade Center (0.3 km).
What are some of the property amenities at InterContinental the Willard Washington D.C., an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at InterContinental the Willard Washington D.C., an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental the Willard Washington D.C., an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental the Willard Washington D.C., an IHG Hotel?
Conveniently located restaurants include Old Ebbitt Grill, Joe's Seafood Prime Steak & Stone Crab, and Ristorante TOSCA.
Are there opportunities to exercise at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at InterContinental the Willard Washington D.C., an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental the Willard Washington D.C., an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental the Willard Washington D.C., an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
Are there any historical sites close to InterContinental the Willard Washington D.C., an IHG Hotel?
Many travellers enjoy visiting Arlington National Cemetery (3.7 km), Hillwood Estate, Museum & Gardens (5.5 km), and Georgetown University (3.6 km).