Sumitel Pelling
Pelling Rimbi Road, Pelling City 737113 India
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Avg. ₹1,987 /night, 1/21 - 1/22
₹4,493
per night
₹3,240
per night
₹1,987
per night
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About
#1 of 4 hotels in Pelling City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Sumitel pelling is located in the midst of Himalayas and beautiful valley, which offers free Wi-Fi in all rooms. Conveniently situated in the Darap part of Pelling, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Car hire
24-hour security
Concierge
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast buffet
Kids' meals
Room features
Air conditioning
Room service
Seating area
Bath / shower
Room types
Suites
Good to know
HOTEL STYLE
Business
Romantic
Languages Spoken
Hindi
Location
Pelling Rimbi Road, Pelling City 737113 India
Getting there
Bagdogra Airport
69.5 km•
See all flights
Car Hire
10 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
5.0
109 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Sumitel Pelling has garnered acclaim for its exceptional service, with guests consistently lauding the warm and attentive staff. The hotel's cleanliness is another highlight, with its pristine rooms and tidy surroundings earning positive feedback. Many travelers are captivated by the spacious rooms that offer breathtaking views of Kanchenjunga, citing both comfort and equipment.
The hotel's value is well-regarded, particularly for its quality services and food offerings. Situated in an ideal location, Sumitel Pelling is praised for its proximity to local dining and serene environment, enhancing the overall experience.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Superb
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
We stayed at this hotel during the period June 18 to 21. Being a teacher by profession, am naturally adept at finding faults. But in this case, for this hotel…. ….their exceptionally dedicated staff, camouflages any deficiency one may find in the infrastructure at the hotel.
The cleanliness in the hotel is good. The rooms are spacious. If you are visiting in Feb, Mar then book an attic room on the fourth floor on the valley side…especially 4001, 4002 or 4003…will give you the closest possible view from a hotel room…of the peak Kanchenjunga. We could not have that though. The view of the valley from these rooms and from their restaurant is incredible. The rooms are adequately furnished, wooden flooring, large beds, hot water flask in the room. Bathrooms are ok, soap dispenser only, no other toiletteries. There are issues WITH power supply, but the hotel provides alternate supply through a central inverter up to 10.00 pm and a bulb in the room after that with a room inverter. There is an elevator but may not work by default between 10.00 am to 06.00 pm.
However, all these little deficiencies, as mentioned above, are greatly compensated by extremely extremely …..(yes, written thrice) warm hospitality and behaviour of all of their staff.
And to cap it all, if one likes simple but well prepared food, served with care and smile, then the restaurant at the hotel serves the purpose. The staff is very warm and the food is very very delicious. The khichdi taste was just like one prepared at home normally and nothing like it when served hot in cold weather. Wanted to meet the cook, but could not.
It is not usual, may be not natural, to remember names, and to name individuals but in this case must give the names viz. Akanchha, Isimita, Prajwalika, Deepam and Awaj in their restaurant deserve a special mention because of their eagerness to take care of the guests, being always on the toe. This is clearly evident from an example….if it took a while for an item we ordered to be served, Akanchha used to come and update us about the present state of the item in preparation !!!! Perhaps all these individuals would march ahead leaps and bounds in their career, if they were at a five star hotel in a metro city.
This review would not be complete without mention of all the persons at the reception for their warmth…..do not remember the names of each person, but in general
Leedup Lepcha and his team.
The cleanliness in the hotel is good. The rooms are spacious. If you are visiting in Feb, Mar then book an attic room on the fourth floor on the valley side…especially 4001, 4002 or 4003…will give you the closest possible view from a hotel room…of the peak Kanchenjunga. We could not have that though. The view of the valley from these rooms and from their restaurant is incredible. The rooms are adequately furnished, wooden flooring, large beds, hot water flask in the room. Bathrooms are ok, soap dispenser only, no other toiletteries. There are issues WITH power supply, but the hotel provides alternate supply through a central inverter up to 10.00 pm and a bulb in the room after that with a room inverter. There is an elevator but may not work by default between 10.00 am to 06.00 pm.
However, all these little deficiencies, as mentioned above, are greatly compensated by extremely extremely …..(yes, written thrice) warm hospitality and behaviour of all of their staff.
And to cap it all, if one likes simple but well prepared food, served with care and smile, then the restaurant at the hotel serves the purpose. The staff is very warm and the food is very very delicious. The khichdi taste was just like one prepared at home normally and nothing like it when served hot in cold weather. Wanted to meet the cook, but could not.
It is not usual, may be not natural, to remember names, and to name individuals but in this case must give the names viz. Akanchha, Isimita, Prajwalika, Deepam and Awaj in their restaurant deserve a special mention because of their eagerness to take care of the guests, being always on the toe. This is clearly evident from an example….if it took a while for an item we ordered to be served, Akanchha used to come and update us about the present state of the item in preparation !!!! Perhaps all these individuals would march ahead leaps and bounds in their career, if they were at a five star hotel in a metro city.
This review would not be complete without mention of all the persons at the reception for their warmth…..do not remember the names of each person, but in general
Leedup Lepcha and his team.
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 17 Jul 2024
Dear Guest, Thank you for taking the time to share your experience with us. We appreciate your generous comments and we're thrilled to hear that your stay at our hotel was exceptional. Our dedicated staff takes great pride in ensuring that our guests are provided the highest level of service. We are proud that their warm hospitality greatly exceeded your expectations. We also acknowledge your feedback on the infrastructure of our hotel. We do have a few operational restrictions which we are continuously working to improve. Your comments regarding power supply and the availability of toiletries have been noted, and we assure you that necessary steps will be taken to enhance our guest experience. Your compliments about our homely food and the dedication of our kitchen staff are heartwarming. We will be sure to pass on your kind regards to them and especially to Akanchha, Isimita, Prajwalika, Deepam, and Awaj. We're grateful for their exceptional service to our guests. Lastly, we apologize that you could not book our valley facing attic rooms during your visit. We hope during your next visit you experience the beautiful view of Kanchenjunga peak from these rooms. We thank you for your candid feedback and look forward to serving you again at Hotel Sumitel Pelling. Best Regards, Hotel General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is good.
It has friendly and helpful registration as well as housekeeping staffs, who always have guests' comfort in mind. The rooms are clean and spacious.
The hotel also serves good food. The service staff are friendly and helpful, particularly Prajwalika Rai, Prashant Thapa and Ismiti Thapa. They serve us dinner throughout our stay here.
It has friendly and helpful registration as well as housekeeping staffs, who always have guests' comfort in mind. The rooms are clean and spacious.
The hotel also serves good food. The service staff are friendly and helpful, particularly Prajwalika Rai, Prashant Thapa and Ismiti Thapa. They serve us dinner throughout our stay here.
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Our Stay went very well. The rooms very comfortable and Ambiance was perfect Food was very delicious and we were group(M.P.V.N.S) staying in all 21 rooms in that hotel but they really manage everything perfect. Staff was great Special Miss Pooja , Miss Madan were very helpful. Really enjoyed our Stay at this hotel.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 17 Jul 2024
Dear Guest, Thank you for sharing your amazing experience with us. We are happy to know that you and your group (M.P.V.N.S) enjoyed your stay at our hotel and found everything to be perfect. Our main priority is to provide our guests with the most comfortable rooms and top-notch services, and it warms our hearts to know that we were able to fulfill your expectations. We are also delighted to receive your compliments on our delicious food and perfect ambiance. Thank you for acknowledging the hard work and dedication of our staff, especially Miss Pooja and Miss Madan. I will definitely pass on your kind words to them. We value our guests' feedback as it helps us to improve our services even more. We look forward to hosting you and your group again in the future. You are always welcome here at our hotel. Best Regards, Hotel General Manager, Sumitel Pelling.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this property through my trip. Before confirming I called and asked about wheel chair accessibility and availability of lift 15-20 days in advance. As I was travelling with my family and my father is wheel chair bound. When we reached the property the lift was not working. Which made us wait for around 1 and half hours in the lounge. After travelling for 7-8 hours from Gangtok to Pelling, it was such a harassment. On further enquiry there was a battery issue which was ongoing for quite long. The property was full of elderly people and almost everyone was troubled and complaining. After a long wait, we finally had a word with some lift technician at Siliguri. Me and my friend along with one hotel staff troubleshooted the lift, after which it started working.
Morning breakfast was again filled with misery. We were welcomed with a lack of staff and an empty buffet. Hotel staff was helpless as the management did not provide them with sufficient staff. This was supposed to be the most premium property of Pelling, yet it was so ill-managed.
Morning breakfast was again filled with misery. We were welcomed with a lack of staff and an empty buffet. Hotel staff was helpless as the management did not provide them with sufficient staff. This was supposed to be the most premium property of Pelling, yet it was so ill-managed.
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Date of stay: May 2024Trip type: Travelled with family
Room Tip:Â Don't travel with elders
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel has a fantastic view. The ambience is very good. Cleanliness is excellent. Staff was very cooperative especially Pribhat, Praveen and Akancha. Stay was pleasant considering we had excellent room service after travelling for 7-8 hours continuously.
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Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â Prompt service, cordial staff, excellent view of Kanchenjunga, much more in very reasonable price.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 7 Mar 2024
Dear valued guest, We are delighted to hear that you had a fantastic experience at our hotel. The view from our property is truly breathtaking, and we are thrilled that you found it to be fantastic. We believe in creating a great ambiance for our guests, and we're glad that the ambiance at our hotel met your expectations. We take cleanliness very seriously, and we're pleased to hear that you found our hotel to be excellent in terms of cleanliness. Our housekeeping team works diligently to ensure that every corner of our property is spotless and inviting for our guests. The cooperative nature of our staff is something we take great pride in, and we're glad to hear that they were able to make your stay more enjoyable. We would like to extend a special thanks to Pribhat, Praveen, and Akancha for their exceptional service. Our team members are committed to ensuring that our guests have a pleasant and hassle-free experience. We understand that after traveling for 7-8 hours continuously, a pleasant stay is crucial. We're glad that our excellent room service added to your comfort and made your stay enjoyable. Our goal is to provide top-notch service to our guests, and we're pleased to know that we could meet your expectations. Thank you for choosing our hotel for your stay. Your kind words and satisfaction mean the world to us. We sincerely hope that you will recommend our property to your friends and family. We would love to have the opportunity to welcome them and provide them with an experience similar to yours. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good hotel services. Staff is very helpful..... Food was very nice. Hotel was clean and rooms were amazing with beautiful valley view. It was a great overall experience in gangtok.... Thank you Ms Sneha,Akangcha,Deepam captain thank you chef making a idli sambar very delicious 🤤
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Date of stay: January 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 7 Mar 2024
Dear valued guest, We would like to express our heartfelt gratitude towards you for providing us with your feedback. It fills us with joy to know that we were able to make your stay an enjoyable one and that you were satisfied with the hotel services. We appreciate you taking the time to recognize our team members for their excellent service and we would like to extend our special thanks to Ms. Sneha, Akangcha, Deepam captain, and the chef for making your stay extra special. We are thrilled to hear that you found the food to be very nice. We take pride in our culinary team who works hard to provide our guests with an exceptional dining experience, and it brings us immense pleasure to know that you had a heartwarming experience. It is delightful to hear that the hotel was clean and that you enjoyed the amazing view of the valley from your room. At our property, we strive to provide our guests with luxurious amenities that ensure a comfortable stay, and we are glad you enjoyed your stay with us. Lastly, we are grateful for your recommendation and hope that you will share your positive experience with your friends and family. We assure you that they will have an equally wonderful experience as we take pride in our excellent hospitality. Once again, thank you for choosing us, and we hope to have the opportunity to welcome you back soon. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms views are nice and the staff is courteous.Ms. Sejal at the reception she's very welcoming and she helped us. The view from our room is very beautiful, you can view the Kanchenjunga range from rooms. Other restaurants are walking distance from this place which is an added advantage.
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Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 22 Nov 2024
Dear Guest, Thank you for taking the time to share this wonderful review with us. We are delighted to hear that you had an enjoyable stay and that you liked the views from our hotel. It's so lovely to hear that you were able to enjoy the beautiful view of the Kanchenjunga range from our rooms. Moreover, we are thrilled to hear that our team, especially Ms. Sejal at the front desk, was able to enhance your experience with us. We always strive to offer warm and welcoming service to our guests, and it is encouraging to hear when our efforts are recognized and appreciated. Thank you for your note about the convenience of having other restaurants at a walking distance. We are glad to hear that it added value to your stay. Once again, we appreciate your kind words and look forward to welcoming you back in the future. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a pleasant stay at Sumitel Hotel, Pelling. Great hospitality and good service. Extremely polite staff -Akangcha and Deepam ade sure our stay was extremely comfortable, Also we got a great view of the snow clad mountains and food was also very tasty with a good variety. Definitely Recommended!..........
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
Room Tip:Â Excellent stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Revenue Management at Sumitel Pelling
Responded 7 Mar 2024
Dear valued guest, Thank you for choosing to stay at Sumitel Hotel, Pelling, and for sharing your feedback with us. We are delighted to hear that you had a pleasant and comfortable stay with us. We take pride in providing great hospitality and good service to all our guests, and we are thrilled that you experienced this firsthand. Ensuring your comfort and satisfaction is our top priority, and we are glad that our team, particularly Akangcha and Deepam, played a significant role in making your stay extremely comfortable. We will make sure to pass on your kind words to them. It's wonderful to know that you enjoyed the beautiful view of the snow-clad mountains from our hotel. We are blessed to be situated in such a picturesque location, and we strive to provide our guests with breathtaking views that enhance their overall experience. We are also pleased to hear that you found our food to be tasty with a good variety. Our talented culinary team works diligently to create delicious and diverse menu options that cater to different preferences. We aim to provide a memorable dining experience for all our guests, and we are glad that we could meet your expectations. Thank you for recommending Sumitel Pelling to your friends and family. We greatly appreciate your kind words and support. We look forward to the opportunity of welcoming you and your loved ones back to Sumitel Hotel for another pleasant stay in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service is very nice plusbthe buffet spread is very wide in the breakfast,
Especially thanks to Mr Deepam Pradhan ad Akangcha who make sure everything goes smoothly.
But there are only 2staffs in the restaurant but still they gave us very nice service. Kudoos to the restaurant team.
Especially thanks to Mr Deepam Pradhan ad Akangcha who make sure everything goes smoothly.
But there are only 2staffs in the restaurant but still they gave us very nice service. Kudoos to the restaurant team.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Revenue Management at Sumitel Pelling
Responded 7 Mar 2024
Dear valued guest, Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed our service and found the buffet spread in the breakfast to be wide and enjoyable. Providing excellent service and a diverse range of food options is something we strive for, and we are glad that we exceeded your expectations. We would like to extend a special thanks to Mr. Deepam Pradhan and Akangcha for their outstanding dedication to ensuring a smooth and enjoyable experience for our guests. Their efforts to go above and beyond are truly commendable, and we will make sure to recognize their contributions. We understand that having only two staff members in the restaurant may seem limited; however, we are delighted to hear that they still provided you with very nice service. We take pride in our team's ability to deliver exceptional service, even in challenging situations. Your appreciation of their efforts is truly gratifying, and we will pass on your compliments to the entire restaurant team. Thank you for choosing our property and for sharing your positive experience. Your satisfaction is our top priority, and we are delighted to have met your expectations. We would be honored if you would recommend our hotel to your friends and family, and we look forward to welcoming you back for another memorable stay in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like thank the entire sumitel pelling family for making our stay comfortable and memorable. The rooms are cozy and we'll appointed with stunning Mountain View. The in house restaurant serves delicious local cuisine,and the staff is incredibly friendly and helpful.
So again thank you all for the hospitality.
So again thank you all for the hospitality.
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations, Other at Sumitel Pelling
Responded 8 Oct 2024
Dear Guest, I am accountable for rendering a perfect experience to our guests and assure prompt attention is given to ever detail raised. I express my heartfelt gratitude to you for your kind and encouraging words. Your feedback has motivated our staff to do even better. We’re overwhelmingly pleased that you found the rooms cozy with stunning Mountain Views. It is heartening to know that you savored our local cuisine served in our restaurant and found it delightful. Your acknowledgement of the friendly and helpful behavior of our staff has genuinely made our day. We realize that the comfort and satisfaction of our guests is absolutely paramount. Hence, we are perpetually on our toes to make your stay both comfortable and memorable. Thank you once again for your excellent feedback and we look forward to serving you again in future with enhanced zeal and promise to further elevate your experience at Sumitel Pelling. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"No Swiggy in town and the hotel's restaurant is a scam so familiarise with the restaurants around, will come in handy ...."Read full review
"Avoid the months of June to travel you will miss the many beautiful view due to fog"Read full review
PRICE RANGE
₹1,728 - ₹2,851 (Based on Average Rates for a Standard Room)
LOCATION
IndiaSikkimWest SikkimPelling City
NUMBER OF ROOMS
24
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Sumitel Pelling
Which popular attractions are close to Sumitel Pelling?
Nearby attractions include FOODIE WAYFARER (0.1 km).
What are some of the property amenities at Sumitel Pelling?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Sumitel Pelling?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Sumitel Pelling?
Conveniently located restaurants include Grains by Udaan Pine Crest, Pelling, Grains Pure Veg By Udaan Khang-chen View, and Lotus Bakery.
Is Sumitel Pelling located near the city centre?
Yes, it is 0.5 km away from the centre of Pelling City.
Are any cleaning services offered at Sumitel Pelling?
Yes, dry cleaning and laundry service are offered to guests.
Does Sumitel Pelling have any great views?
Yes, guests often enjoy the mountain view available here.
Is Sumitel Pelling accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.