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Mercure Kasprowy Zakopane

866 reviews
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Traveller (320)
Room & Suite (131)
Dining (43)
Overview
  • Excellent41%
  • Very good37%
  • Average15%
  • Poor4%
  • Terrible3%
Travellers talk about
“tatra mountains”(34 reviews)
“ski lift”(16 reviews)
“swimming pool”(21 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (866)Write a Review
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All reviewstatra mountainsski liftswimming poolski hire shoprope parkgreat receptionhotel facilitiesbig hotelchoose this hoteldeluxe roomevery eveninggames roomlovely poolchair liftski schooltable tennishotel is great
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1 - 5 of 292 reviews
Reviewed 1 week ago via mobile

Nice hotel on the outskirts of Zakopane. Very nice reception with excellent service. Ground floor is renovated. Not sure about the rest. There is a pool, but the temperature is a bit cold. Hotel has ski rental, fitness center, sauna and massage. The breakfast buffet...More

Thank Claus B
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Guest, I greatly appreciate the time you took to share your falubous experience at recent stay in our hotel Mercure Kasprowy. We all strive to enhance the Guest's satisfaction, I am extremely glad to learn that you found our hotel as a nice place...More

Reviewed 2 weeks ago via mobile

I love this hotel. The bedrooms were comfortable and very clean and the view over the ski slope was fabulous. The public areas were beautifully furnished with wonderful wood carved bears and deer. Surprisingly the Christmas tree was still up and I was told that...More

Thank Miranda B
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Miranda B, Thank you for letting us know about your recent experience at Mercure Kasprowy in Zakopane. Here at Mercure Kasprowy the Guest's satisfaction is the greatest reward for our staff, therefore I was extremely delighted to read your compliments about great famous tara's...More

Reviewed 2 weeks ago

Not the prettiest of hotels on the outside but more than made up for by the excellent facilities and brilliant staff. The location superb for skiing all day and visiting the lovely mountain top restaurants. Fantastic breakfast will be back next year.More

Review collected in partnership with this hotel
Thank B1335RFsimone
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 2 weeks ago

Dear B1335RFsimone, On behalf of Mercure Kasprwy, I would like to thank you for choosing our hotel and sharing your feedback with other TripAdvisor travelers. I was truly pleased to read that you enjoyed our luxurious and cleaned property and also the location which indeed...More

Reviewed 2 weeks ago

The Reception service was absolutely tragic. They must firmly believe it is 70s or 80s. A simple matter took them ages to resolve. Similar to bar and restaurant staff. Either you need to trained them thorougly or replace them.More

Review collected in partnership with this hotel
1  Thank ggolba
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 2 weeks ago

Dear Guest, Thank you for your loyalty and sharing your remarks due to the recent stay at Mercure Kasprowy hotel. Here at Mercure, Guest satisfaction is our top priority and we always strive to achieve it through providing the best in facilities, products and services....More

Reviewed 3 weeks ago

Hotel is lovely right on the slopes so easy access to the skiing. Reception staff more than helpful as are the boot room staff but the bar staff can be a little off, customer service needs to be looked at in this area, if your...More

Review collected in partnership with this hotel
Thank Marie M
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 2 weeks ago

Dear Marie M, I very much appreciate the time you took to share this positive feedback regarding your latest stay in Mercure Kasprowy in Zakopane. I was thrilled to read that you fully enjoyed your stay among us. I am delighted to see that you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Shuttle Bus Service
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 71 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$ 71 - US$ 136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Add Photo Photos
Traveller (320)
Room & Suite (131)
Dining (43)
Pool & Beach (6)
Family and Play Areas (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
byron0
16 March 2017|
AnswerShow all 7 answers
Response from MercureZakopane | Property representative |
Dear Guest, price of breakfast is 50 pln (12 $) and price of dinner is 80 pln (20 $). Every day we served a different theme buffet. You could make a reservation that includes breakfast and dinner. I hope we will have a... More
1
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leneme
26 September 2016|
AnswerShow all 3 answers
Response from CYMR0 | Reviewed this property |
The chairlift next to Hotel Mercure Kasprowy (taking you up Gabalowka) does operate in the summer months.
1
Vote
Edyta A
28 March 2016|
Answer
Response from agnieszka a | Reviewed this property |
Do centrum jest 15 minut spacerkiem , takze jesli panstwo chca sobie zrobic krotki spacer to jak najbardziej .
1
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12
Room Tips
"try and get room facing front of hotel during skiing season lovely view of slope but can be noisy with..."
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"Could do with more pillows"
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"as the hotel is a vacation resort.....furniture suffers, bathroom had missing lamps, ventilation was not..."
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"South-East side has incredible views"
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