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Hotel Diament Ustron

170 reviews
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Traveller (60)
Room & Suite (51)
Dining (7)
Overview
  • Excellent39%
  • Very good31%
  • Average18%
  • Poor5%
  • Terrible7%
Travellers talk about
“every evening”(2 reviews)
“mini bar”(2 reviews)
“swimming pool”(2 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
All hotel details
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Reviews (170)Write a Review
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All reviewsevery eveningmini barswimming poolchildbalconiesattractionsspamountains
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1 - 5 of 16 reviews
Reviewed 18 August 2017 via mobile

So it is an Interesting one. I think it is a decent 3star hotel (as opposed to both 3 and 4 stars that it claims to represent), but non Polish tourists might find a few things odd. There is an echo of communist past in...More

Thank Aeon_Flux2
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 22 August 2017
Google Translation

Serdecznie dziękujemy za przekazaną opinię. Wszystkie przekazane uwagi są dla nas bardzo cenne. Jest nam bardzo miło że nasz hotel...More

Reviewed 23 May 2017 via mobile

The staff was nice and the welcome was great and friendly. The next day I was awakened by the 2 cleaning ladies who where cleaning other rooms on the same floor! I went out and asked them kindly to be quite. Nothing helped I went...More

Thank Scary B
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 24 May 2017
Google Translation

Witam, Szanowny Gościu serdecznie dziękujemy za wybór naszego hotelu oraz przekazaną uwagę. W imieniu Hotelu serdecznie przepraszam za nieprofesjonalne zachowanie...More

Reviewed 16 May 2017

Booked 3 night stay for one adult and a 4 year old. The reasons behind choosing the hotel was that it presented itself as family friendly and had a pool which was important as weather was a bit uncertain. Firstly - positives: 1/ Clean, well...More

Thank LondonCity77
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 17 May 2017
Google Translation

Witam, Szanowny Gościu serdecznie dziękujemy za wybór naszego Hotelu oraz przekazaną opinię. Każda sugestia od naszych Gości jest dla nas...More

Reviewed 26 January 2016

The hotel is divided into two parts 3 and 4 star. I was out in Part 4 Star but I must say that the rooms are very small, come furnished in accordance with the standard, in two people do not feel comfortable. The rooms have...More

1  Thank Wojciech P
Response from Adam K, Dyrektor generalny at Hotel Diament UstronResponded 27 January 2016

Dear Mr. Wojciech, I would like to thank you for using the offer of The Diament Hotel in Ustroń, as well as for reporting to us your comments about your stay in our hotel and its hospitality. Thank you for your opinion regarding meals served...More

Reviewed 3 September 2015

I very rarely give that low score but here's why. I contacted the "marketing team" about group reservation for 50 people. I was promised a reply within the same day or the next. I called again to check the next day as I didn't receive...More

Thank tapcia
Response from Anna M, Kierownik ds. PR at Hotel Diament UstronResponded 24 September 2015

Dear Madam, thank you for your e-mail with feedback and submitted comments on the communication with our Sales Department. However, please note, that we have not identify in our system any contact or comments from you. You are cordially invited to a direct contact with...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$ 38 - US$ 122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 38 - US$ 122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (60)
Room & Suite (51)
Dining (7)
Pool & Beach (6)
Family and Play Areas (9)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"The higher the floor - so picturesque view from the window ))"
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"If you want a family room you will get a large room with a smaller room adjacent with a smaller bed, it looks..."
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"Ask for a mountain view"
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