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Ostoya Palace Hotel

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255 Reviews from our TripAdvisor Community

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Showing 192: English reviews
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Guernsey, United Kingdom
Reviewed 1 week ago

We stayed 4 nights in the Ostoya Palace.. In the new Town and about 10 mins walk to the square it is a comfortable traditional hotel with a hint of faded glory and probably less noisy than hotels nearer the centre . Every room is a bit different and ours looked out on a wooded area where people walked their...

Thank Ventsdoux
Co Armagh, N Ireland
Reviewed 5 January 2017

My wife and I stayed here over the New Year and were very pleased with it. Our room was very large and pleasant and everywhere was spotlessly clean. The Staff could not have been more pleasant or helpful. There is a very pleasant bar and restaurant in the basement. Breakfast is very good with an unusual range of spreads which...

Thank Adventurer
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Sir, Thank you very much. Such opinions makes us motivated!

Reviewed 17 December 2016

Stayed four nights whilst visiting the Christmas Market, the hotel was in a good location not too far on the market square. The hotel is very clean good quality cotton bedding furniture is old but well maintained there was a stocked fridge, tea, coffee & kettle in room. The breakfast offered hot & cold options, fruit, toast, cereal sufficient to...

Thank valpainter
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Guest, Thank you very much for your appreciation on the hospitality you have received during your recent visit to Ostoya Palace Hotel****. Your kind words about the hotel's facilities and our hotel location are extremely rewarding. We are looking forward with pleasure to host you again. Sincerely Yours, General Manager

Lichfield, United Kingdom
Reviewed 9 December 2016

First impressions do not last as you walk into the palatial interior of this hotel. Rooms are beautiful, pristine and so cosy with large windows and ceilings very high above you. Beds superbly comfortable and huge! The only teeny negative is that breakfast buffet let them down but you know, it made me not over indulge at every meal so...

Thank Clare H
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Guest, We are really glad that you appreciate our service and we look forward to welcome you in the Ostoya Palace Hotel**** next time in Krakow. Thank you very much for your opinion. It is very important to us. We will make every effort to change, what in your opinion needs to be improved. Sincerely Yours, General Manager

Camberley, United Kingdom
Reviewed 2 December 2016 via mobile

Stayed for 2 nights during business trip. Hotel is full of old world charm My room was large, very high ceilings comfy bed, coffee making facilities in the room, 5 minutes walk to old town square Staff very friendly and helpful Has bar and restaurant below reception area. Good value for the money

Thank Curly899
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Guest, On the behalf of our entire team we would like to thank you for your comment. It is a pleasure to know that our service meets all your expectations. We are happy to host you in Krakow during your next visit. With best regards, General Manager

Reviewed 9 November 2016 via mobile

Old and in need of a referb. Further from the centre than you think. Staff were unfriendly. We had no hot water in the rooms and we had to have freezing cold showers. The local taxi driver could not believe how bad it was there and has advised us where to stay next time we are in the city. This...

Thank Ruth J
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Guest, We are very sorry that something unpleasant happened to you during your stay at our hotel. We will try to fix errors you mention in its opinion. Thank you for your opinion, is very important to us.

Reviewed 29 October 2016 via mobile

This is an old fashioned hotel which was probably very grand a few years ago. It is now a bit stuck in the past and needs some refurbishment to bring it back to its former glory. We had a spacious family room with a double and 2 single beds which was on the top floor and had sloping ceilings and...

Thank LexyL123
Magdalena F, Dyrektor generalny at Ostoya Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your valuable review. All your suggestions are very important for us and we will definitely consider all the improvements you've mentioned. We are really glad that you appreciate our service and we look forward to welcome you in the Ostoya Palace Hotel**** next time in Krakow

Craigavon, United Kingdom
Reviewed 27 October 2016

My wife and I visited a while ago but our room was about 15 metres from the tramlines. Trams start each morning about 04:45 and run about every 15 minutes. Apparently there were no available rooms to move us to. If you can't get a room away from them make sure you have hearing protection. I had a quick shower...

Thank Anthony D
Laurencekirk, United Kingdom
Reviewed 17 October 2016 via mobile

We recommend this hotel to any visitors to krakow.its an easy 5-10 mins walk to main square... The hotel staff were so friendly plus it's a very old hotel but so charming ,quaint ,historic and so clean... the breakfast was lovely and the basement bar and lounge was great... we were upgraded to room 11 which must be the best...

1Thank forbes715
Reviewed 17 September 2016

The attractions in Krakow are centred either in or close by the area known as "Old Town". This hotel is conveniently placed within a 10 minute stroll to Old Town. We asked for two single occupancy bedrooms and got two bedrooms with both a single and double bed, not sure if all bedrooms are like this or we just got...

1Thank KevinLH

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  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Ostoya Palace Hotel

Address: ul. Marsz. Jozefa Pilsudskiego 24, Krakow 31-109, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: ₹ 3,685 - ₹ 7,016 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ostoya Palace Hotel 4*
Number of rooms: 24
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Also Known As:
Ostoya Palace Krakow
Hotel Ostoya Palace
Hotel Style:
#44 Luxury Hotel in Krakow
#74 Romantic Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Ostoya Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the South or East side - these look out on to a small wooded park and will be quieter than those on the main road”
 of 5 bubbles Ventsdoux, 14 Feb 2017 | Read review
“There was a lift & chair lift if customers cannot use stairs.”
 of 5 bubbles valpainter, 17 Dec 2016 | Read review
“All of them are great”
 of 5 bubbles 213clareh, 9 Dec 2016 | Read review
“Make sure you are away from the tramlines”
 of 5 bubbles 818anthonyd, 27 Oct 2016 | Read review
“I had a room on the street side of the hotel and got the occasional rumble of a tram going past but it did not bother me at all.”
 of 5 bubbles KevinLH, 17 Sep 2016 | Read review
5 of 5