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Sheraton Grand Krakow

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Grand Krakow
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1,934 Reviews from our TripAdvisor Community

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Showing 1,500: English reviews
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Falmouth, United Kingdom
Reviewed yesterday NEW

Ate here in May so that we could watch the FA Cup final. The match was played on several screens and we enjoyed a 2 course meal along with it. While the food isn't cheap, by Krakow standards (but still no more than UK prices), it was very tasty and the starters can make a main course for anyone who...

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Helpful?
Thank Martorious
McLean, Virginia
Reviewed 3 days ago NEW

I will start by saying the hotel is clean. Other than that there is not much else to say in its favor. For some reason my travel agent, Andrew Harper booked us the Presidential Suite. I was under the impression that there was nothing else. I arrived and the booked suite was hideous. Furniture crammed in so one could hardly...

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Helpful?
Thank Lorna G
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Lorna G, Thank you for sharing your opinion about our property. It is nice to hear that you found it clean and that the suite you were moved to was to your liking. On the other hand it is regrettable that the overall experience was negative and caused by the personal feeling about the suite design, booked by the...

Windsor, Canada
Reviewed 4 days ago NEW

We stayed here for 2 nights in May of 2017. We upgraded our room however by North American standards, it was still very small. The room was very clean though and the hotel is in a great location. We found the service to be good as well and the included breakfast buffet was excellent.

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Helpful?
Thank Anthony G
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your positive feedback. Delighted to see that you enjoyed our newly renovated rooms and found the hotel location to be excellent. We do offer several room types that vary in view and size, with all detail fully available on our website. Our breakfast buffet consists of fresh, delicious and diversified food items, including a live...

Tel Aviv, Israel
Reviewed 6 days ago NEW

Very clean, central location and nice decorated hotel. A room with a river view is more expensive but to stay in a club room with Wawel`s view was good enough. Walking distance to all important sights. High quality breakfast . A taxi from the airport - 90 Pln . to the railway station - 30 Pln.

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Helpful?
Thank wnoam
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing some thoughts referring to your last visit at Sheraton Grand Krakow. It is great that you enjoyed our central location, especially since at most of Krakow’s highlights are at close proximity. It is also splendid that you were happy with your Club room, having the chance to admire the scenic view or Wawel Castle....

Florida
Reviewed 1 week ago

good clean hotel in desirable location. easy fifteen minute walk from old town center and jewish quarter. great breakfast buffet and lounge, great staff at both. rooms are typical sheraton but large for europe standards.

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Helpful?
Thank spylover
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share your review. It is splendid that you liked our convenient location with close proximity to Wawel Castle and the Old Town. Good to know that our culinary offer was to your liking and that you were satisfied with the service provided by our team. I am pleased to hear that...

Vienna, Virginia
Reviewed 1 week ago

It's clean. It has a good location. That's about it. Service is reminiscent of the communist days. It's an honor to get service from gruff personnel who don't speak English well (do they know that the EUs lingua Franca is English?). They are stingy with soap, lights are confounding. We initially stayed in the presidential suite with a decor that...

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Helpful?
Thank jenshadus
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, It was a pleasure meeting you personally to discuss the feedback provided. Great that you found our hotel clean and our central location close to the Royal Wawel Castle to be good. I was sorry to learn that you found the Wawel Presidential Suite to be too big for you and that the décor was not to your...

tel aviv
Reviewed 1 week ago

Stayed at Sheraton for 5 days . The hotel stands for its 5 stars. The layout of the hotel is a little bit outdated , but very good maintanance , very clean all over including the room and the bathroom. The rooms are spacious , nice furniture, great sleep quality . We did not have breakfast included , but used...

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Helpful?
1Thank mira l
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share your review. It is so great to see that your overall experience was positive and that you spent a great time in Krakow. I am pleased to hear that our guestrooms were to your liking. it is good to know that you enjoyed the Sheraton Bed Experience which undoubtedly made...

Hyde, United Kingdom
Reviewed 1 week ago via mobile

The hotel was everything you would want it to be, clean , spacious and modern. There was plenty of room for my partner , myself and our 15 year old son to sleep and move around comfortably . Overall a very pleasant stay

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Helpful?
Thank melibob66
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your feedback. It is splendid that you found our hotel to be perfect – clean, spacious and modern. I am delighted that you had a pleasant stay and finally a nice weekend in Krakow. It would be nice to see you once again whenever your travels will bring you back to Krakow, Best regards, Angela...

Limassol, Cyprus
Reviewed 1 week ago

nice room , excellent breakfast, friendly staff.earlier check in without extra charge.very rich and quality breakfast, reception staff well informed for the town activities,taxi service on time for the pick up

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Helpful?
Thank tinyrooms
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. Good to know that you enjoyed your stay completely. I am happy that our guestrooms were to your liking, especially since we have just finished our guestrooms’ renovation. It is splendid that you enjoyed our breakfast buffet. Guest tend to praise the diversity of...

Gjovik, Norway
Reviewed 1 week ago

The people at the front desk, concierge, and service at the front door are wondrful!! Few elevators - can be a good walk to your room. Had water dripping from the roof into my breakfastplate one morning.. Concierge helped me to a good hairdresser - right now!! actually!! (I saw I had a little time available - and they received...

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Helpful?
Thank Monika K
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Monika, Thank you for sharing your opinion following your recent stay in our Hotel. First of all, I am pleased to hear that you found our service to be attentive and wonderful. Good to know that our Concierge was helpful, assisting also with last minute queries. Hope you enjoyed our Breakfast Offer with the huge variety of hot and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
Official Description (provided by the hotel)
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: ₹ 8,469 - ₹ 26,440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#21 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floors are quietest (4&5)”
AnthonyG782, 25 May 2017 | Read review
“Ask for a room with the river view. It has more light and air and the view is impressive.”
miral_11, 19 May 2017 | Read review
“very good location,castle view.river view”
tinyrooms, 18 May 2017 | Read review
“10 mns walk to old town”
monikakR8287QY, 17 May 2017 | Read review
“Try and get a room at the front, with views across the river and to the castle”
876freddied, 17 May 2017 | Read review
5 of 5
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US$ 152* /night
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Prices are for 1 room, 2 adults
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