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Novotel Krakow City West

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Traveller (381)
Room & Suite (191)
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Overview
  • Excellent39%
  • Very good48%
  • Average11%
  • Poor1%
  • Terrible1%
Travellers talk about
“free shuttle”(25 reviews)
“shuttle service”(16 reviews)
“old town”(65 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
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Special Offer: CHEAPEST ONLINE RATES!
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,303)
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All reviewsfree shuttleshuttle serviceold townswimming pool and saunakrakow citybus stoptown centrebusiness tripwalk in showerreception areamini barreception staffpublic transportstayed here for nightsscrambled eggsmin walksalt mines
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221 - 225 of 571 reviews
Reviewed 14 April 2016

I came on a business trip to Krakow and stayed here for 3 nights. Location was very good for me as it was not too far from airport and very close to the office, though not so close to the center of town. The room...More

1  Thank Shira G
Response from Manager O, Customer Experience Team at Novotel Krakow City WestResponded 5 October 2016

Dear Shira G, Thank you for your time and effort to share your feedback. We are looking forward to welcome you again. Regards, Customer Experience Team

Reviewed 14 April 2016 via mobile

An absolutely brilliant hotel. Rooms are spacious, clean with excellent bathroom facilities. Staff are very friendly. Food, at both breakfast and dinner, was of an excellent standard. Facilities including dining area, pool/sauna were all brand new and great. WiFi is also free. Considering all this...More

1  Thank RKC_07
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 8 May 2016

Dear RKC_07, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

Reviewed 12 April 2016 via mobile

Excellent value for money. Good food - both breakfast and evening meal. Excellent customer service and waiters & waitresses who can speak most languages. Polite and very helpful. Clean,comfortable and relaxing rooms with tea and coffee facilities.

Thank Jenny B
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 8 May 2016

Dear Jenny B, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Violetta Krzemień-Banot, Dyrektor Operacyjny Hotelu

Reviewed 6 April 2016

The experience that I had in this hotel had both good and bad elements. I enjoyed the room (regular room), it was clean, on the spacious side, with normal sized beds and closet. The bathroom was also very clean and spacious. It also had free...More

2  Thank Mónica S
Response from Manager O, Customer Experience Team at Novotel Krakow City WestResponded 5 October 2016

Dear Monica, Thank you for your time and effort to share your feedback. We are looking forward to welcome you again. Regards, Customer Experience Team

Reviewed 4 April 2016

Everything was nice, and the price we had was very good. Rooms were clean, breakfast was nice. There is also shuttle service to centrum which is nice for tourists visiting Krakow. Although not mentioned by hotel, shuttle service from city back to hotel is not...More

1  Thank Igor_CZ
Response from Manager O, Operation Manager at Novotel Krakow City WestResponded 9 April 2016

Dear Igor Cz, We very much appreciate your comments regarding your stay at the Novotel Krakow City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 58 - US$ 116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#41 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 58 - US$ 116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#41 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (381)
Room & Suite (191)
Dining (38)
Pool & Beach (2)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
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Claire M
11 March 2018|
AnswerShow all 7 answers
Response from Wojtek K | Property representative |
Dear Claire, Thank you for your interest in our hotel. Indeed, we are now renovating our property and we were forced to close our swimming pool. I cannot confirm at this stage that all renovations will be completed within... More
1
Vote
Charmaine M
22 January 2018|
AnswerShow all 4 answers
Response from Wojtek K | Property representative |
Hello, Thank you for your question but is it related to our hotel? Look forward to hearing from you, Best regards, Wojtek Kogut Guest Experience Manager Krakow
0
Votes
Room Tips
"top floors have a nice view"
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"Away from the construction work"
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"Room with river views"
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"sixth floor rooms seem to be very spacious"
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