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Hotel Galaxy

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#29 of 258 Hotels in Krakow
Certificate of Excellence
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Hotel Galaxy
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1,139 Reviews from our TripAdvisor Community

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Showing 828: English reviews
Powys
Reviewed yesterday NEWvia mobile

Well what a lovely hotel. The room was spacious and spotlessly clean. Comfortable bed with good quality linen. The breakfast caters for different tastes and is very good. I found the staff were professional yet friendly. Very informative in helping us sort out places to visit. We ate in the restaurant twice and I have to say it was a...

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Helpful?
Thank Linda J
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you for sharing your experience on Trip Advisor and for giving us the highest note. Your opinion is important for us to improve quality of our service.We are pleased to read that you noticed politeness and helpfulness of the Hotel staff. We are delighted that you enjoyed breakfast buffet. Best regards!

Reviewed 2 days ago NEW

an absolutely amazing hotel, the staff are more than helpful and the rooms are very clean and tidy. The hotel has a spa which is free to use it has a steam, sauna, Jacuzzi and a decent sized pool very welcoming at the end of a full days sightseeing. I did notice that the hotel lift and doors to all...

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Helpful?
Thank Keith H
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Dear Keith H, thank you so much for your honest feedback. We are really grateful that you rated us so high. We try to provide best services and cater for the needs of our Guests. Best regards!

Cambridgeshire, United Kingdom
Reviewed 4 days ago NEW

We stayed 3 nights here. We really enjoyed it. The breakfast had lots of choice and had different variations each day. We got a cab to and from the main square and it was generally 20 zloty each way. Staff were friendly and helpful. Spa was good. We didn't mind being slightly out of the centre as it was easy...

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Helpful?
Thank Kara G
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Dear Kara G, we are highly grateful for your review. We try to provide the best services. Hope to see you again during your next visit in Krakow. Best regards!

Reviewed 6 days ago NEWvia mobile

I booked the Galaxy Hotel as part of a surprise trip for my fiancé to Krakow. Its 4* and very lovely. The staff are very friendly and helpful and upon arrival gave a map and showed us the best way to get to Jewish Quarter and Old Town. The rooms are very clean but quite basic for a 4*. The...

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Helpful?
Thank Lauren B
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you so much for your review. We tried to decorate rooms in galactic climate, but furnishings and all accessories are in line with standard of four stars hotels. We are glad that our services met your expectations. Thank you for recommendation. Best regards!

Wirral, United Kingdom
Reviewed 1 week ago

Stayed at this hotel for 3 nights and were very impressed. Nothing was too much trouble for the staff, especially the reception department and concierge. When you don't speak the language it's very pleasant to find the staff helpful with documentation and printing off our boarding passes. The rooms were clean, comfortable and modern and the breakfast catered for everyone...

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Helpful?
Thank Patricia P
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Dear Patricia P, Thank you so much for your honest feedback. We are really grateful for opinion like this. Of course, we invite you to visit us again during your next visit. Best regards!

Reviewed 1 week ago

My partner and I really enjoyed the use of the spa facilities and he even decided to get a back massage, which the hotel offers 10% discount to the hotel guests. The room was very comfortable and clean. Its also really close to the Jewish district and Schindler's Factory. The breakfast in the morning are great! there is so much...

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Helpful?
Thank Shannon T
Dunmow
Reviewed 1 week ago

Room and facilities were excellent. It's a modern hotel. Fairly new with good quality fittings and furnishings. The swimming pool and jacuzzi are a good addition. The breakfast was extensive and good. An issue which was brought to the attention of the hotel was dealt with quickly and effectively.

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Helpful?
Thank Peter E
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you for your honest review. We are delighted that you enjoyed your stay and mentioned about high quality of our services. Best regards!

Oslo, Norway
Reviewed 1 week ago

Modern hotel outside the popular tourist-areas. Close to Kazimeirz shopping. 15 minutes walk to the old jewish part of town, and 20 minutes walk to the old town. Very good breakfast and a la carte restaurant. Rooms are very nice with good beds and modern bathrooms. Suitable for Conferences up to 100 persons.

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Helpful?
Thank KjetilOO
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you so much for you review. We are really glad that you enjoyed your stay. I have to mention that our conference space (located on two floors) is suitable for 1000 people. Best regards!

Norwich, United Kingdom
Reviewed 1 week ago

Hotel and rooms are very clean, breakfast was very good with plenty of choice for everyone. Just one problem with our bathroom, every time we showered there wasn't anything to stop water flooding the rest of the bathroom. We had to lay a towel on the floor to soak up the water. But other than that the room was good....

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Helpful?
Thank sharon n
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you so much for your honest feedback. I just want to apologize for that situation. Our staff tried to compensate your inconvenience - I would like to express my gratitiude that you mentioned that. Best regards!

Newton-Le-Willows, United Kingdom
Reviewed 2 weeks ago

A great hotel, modern and a very high standard. I would definately stay again. The breakfast selection is vast and the rooms and very clean and comfortable, only a 25 minute walk to the centre. It also has a spa and pool but I did not have a chance to try these.

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Helpful?
Thank siw81
Damian P, PR Specialist at Hotel Galaxy, responded to this review

Thank you for taking the time to leave your great feedback. We are really glad to read that you enjoyed your stay with Galaxy Hotel. Best regards!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Galaxy Hotel is located in the city centre near the river Vistula, the Old Town and Kazimierz Jewish District. The hotel offers a broad canvas of services and recreational facilities for tourists and business people alike ranging from standard and Business Class accommodation, conferences, events, and family reunions. The hotel also houses a SPA & Wellness centre.Our offer includes 205 rooms of various sizes and categories, a conference centre with area of 1550 sqm, a terrace for 300 people, Andromeda Restaurant for 270 guests, SPA & Wellness featuring an indoor swimming pool with counter-current, jacuzzi, dry & steam saunas, fitness room, medical cabinets, hairdresser's. We have made every effort to ensure that you will enjoy the comfort and safety of your stay. Apart from Standard and Business Class rooms or Suites, we offer specially designed rooms for families. Our amenities are available to the disabled. For those who come by car there are underground and outdoor car parks to accommodate up to 70 cars. ... more   less 

Additional Information about Hotel Galaxy

Address: ul. Gesia 22a, Krakow 31-535, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: ₹ 4,503 - ₹ 8,787 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Galaxy 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Krakow
#8 Family Hotel in Krakow
#16 Luxury Hotel in Krakow
#18 Romantic Hotel in Krakow
#27 Business Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Galaxy staff and other travellers.
51 questions
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Questions? Get answers from Hotel Galaxy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view - 518 down to 500 i think”
 of 5 bubbles J1837LCkeithh, 7 Dec 2016 | Read review
“Didn't have any problems.”
 of 5 bubbles patriciapG299LV, 1 Dec 2016 | Read review
“We stayed on the 6th floor and heard no noise at all within the hotel, just the occasional tram outside. Air con was quiet.”
 of 5 bubbles 179susanw179, 15 Nov 2016 | Read review
“Quitter rooms away from the railway”
 of 5 bubbles S5006VUdavidd, 9 Nov 2016 | Read review
“Ask for river view, otherwise you get a building site view.”
 of 5 bubbles cogacat, 2 Nov 2016 | Read review
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