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El San Juan Hotel, Curio Collection by Hilton

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2,975 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,866: English reviews
New York, United States
Reviewed 9 December 2014

For a relaxing, clean, comfortable stay with good swim and walks on the beach, and for easy access to almost every interesting places like Old San Juan, El Yunke rainforest, Arecibo Observatory, The Camui Caves and lots of good food in a variety of great restaurants, El San Juan Resort is the perfect place to stay. Fairly and reasonably priced,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Arnaud D
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review all guest feedback is very important to us and we certainly appreciate your comments in every effort to meet and exceed our guests expectations. I hope you allow us to be of service in the very near future, and your review will be entered in our monthly drawing for a complimentary certificate. Thank you again...

Washington DC, District of Columbia
Reviewed 9 December 2014

This hotel is poorly managed. We requested a city view room and our view was of the 3rd floor rooftop with bushes. We asked to be moved, and they took our request but never moved us. I will never return to this resort ever again. During check in, there is this older Caucasian woman who is just unpleasant. With every...

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Helpful?
1Thank C0uplesVacati0n
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for submitting your experience. Your feedback is truly important to us because it helps us to realize both our strengths and weaknesses from our guests' point of view. I apologize that we did not exceed your expectations throughout your stay. We strive to provide the quality atmosphere and accommodations you expect from our brand and regret this was...

NEW YORK
Reviewed 9 December 2014

This is our second time at this resort. We stayed in July and again Dec 5-7th, long weekend. As I always read the reviews when I go away I can say that I see much more positive feedback. This time around I could see such a change in attitude with staff. As I mentioned vacation starts at check in. That...

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Helpful?
2Thank MARIE P
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for recognizing the Front Desk Team... We look forward to welcoming you back very soon! Your review will be entered in our monthly drawing for a complimentary certificate. Thank you again and a Warm and Healthy Holiday! Susan.wilkerson@hilton.com

Fond du Lac, United States
Reviewed 9 December 2014

This is a great Hotel, the staff is always making sure your needs are fulfilled and the facility has everything you need to have a blast. The only thing I didn't like were the radio antenna's on the roof.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Carlos G
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your Awesome Review! The El San Juan has so much to offer, and so accessible! We look forward to another Holiday season and to the opportunity of being of service! Happy Holidays and thank you again! Susan.Wilkerson@hilton.com

Cincinnati, Ohio
Reviewed 9 December 2014

i am still staying at the El San Juan, there is nothing wrong with this resort but a few things could make it fabulous. The rooms are tired. Dated 80's look to them, blackout shades full of holes, closet doors that don't stay closed, bathroom doors that don't close, it just needs TLC. The other thing missing is activities. There...

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Helpful?
1Thank kjyoung49
Sydney, Australia
Reviewed 9 December 2014

Good: Close to the airport. Rooms were big and clean. The beach was nice and the facilities were good. The salsa band was good but there were no local dancers. Bad: Food was overpriced. There is nothing much outside the hotel in Isla Verde. The Condado area is much nicer. The breakfast was disappointing. It wasn't a big deal but...

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Helpful?
Thank Chris R
Rockwall, United States
Reviewed 8 December 2014

We stayed at the El San Juan resort /casino and spa in Carolina. Everything was truly wonderful. The room was wonderful. David Valentine and his staff as concierges were so very helpful, even before our stay as he personally responded to our emailed questions. We mainly toured and shopped all of Old San Juan and enjoyed the beautiful pools and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kathleen H
Louisville, Kentucky
Reviewed 7 December 2014 via mobile

The pool area is extremely spacious with several pools and hot tubs. Plenty of chairs cabanas and common areas to hang out and relax. The casino is smaller in size but all the games you would want to play are available without issue. Hotel was sold out and we had no problem playing. Food was so so in pool area...

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Helpful?
Thank Jeff R
Austin, TX
Reviewed 7 December 2014

First let me say that I'm a Hilton HHhonors Diamond member. For those that don't get that - it means that I stay in Hilton's all the time. As a "Diamond" member - I typically get a little better treatment essentially thanking me for my loyalty. Well, I didn't get it at the El San Juan. Usually a little friendlier...

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Helpful?
2Thank brienoc
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if your travels...

New York
Reviewed 7 December 2014

Rooms are ok but who wants to spend time in the room when your here. Great pool, beach and location. They have a good casino for Puerto Rico. I have not been in the club but it seems very popular. I have heard good things about the Ritz down the street but have only stayed here.

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Helpful?
Thank GESNYC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 20,390 - ₹ 40,313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia and Orbitz so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Isla Verde, Puerto Rico - Carolina
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on west see more of the sea and pool area”
 of 5 bubbles condonmtn, 26 Feb 2017 | Read review
“Main tower rooms with views of the ocean are wonderful. Suites near the beach are amazing!”
 of 5 bubbles TheEsteemedDoctorT, 25 Feb 2017 | Read review
“If you are interested in the ocean view the best vantage is in odd-numbered rooms.”
 of 5 bubbles DennisSchaal, 25 Feb 2017 | Read review
“Ocean view is a must, but i did not see the other ones”
 of 5 bubbles Pizzera, 24 Feb 2017 | Read review
“The hotel is very quiet in the morning, daytime, but explodes at night.”
 of 5 bubbles michellegI2225AM, 22 Feb 2017 | Read review
5 of 5