We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont El San Juan Hotel

avatar-imageavatar-imageavatar-image
Traveller (1452)
360
Panoramas (92)
Videos (1)

View prices for your travel dates

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

#8 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. Venture inside and find an ode to traditions, old and new. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones in the ballrooms. A timeless Puerto Rican icon and one of the Caribbean's most desired destinations, Fairmont El San Juan Hotel offers guests genuine Puerto Rican hospitality and a luxury lifestyle experience complete with a luxe full-service spa, world class fitness center, retail shops, lively entertainment and non-stop gaming action at Foxwoods El San Juan Casino.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Children's television networks
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Water sport equipment rentals
Billiards
Canoeing offsite
Entertainment staff
Evening entertainment
Patio
Table tennis
Board games / puzzles
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Spanish
1,658Review233Q+A100Room tips
Traveller rating
  • 980
  • 225
  • 164
  • 118
  • 171
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Jennifer C wrote a review Yesterday
1 contribution
The way this hotel is run - starting with management presents major problems. Between disorganization and lack of communication between management and staff, rooms smelling like marijuana, door locks breaking, leaks in the hotel, and overall age showing all over the hotel- this fairmont does NOT hold up to the standards of what I would expect. Especially for the exorbitant amount of money that we spent on this hotel.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded yesterday
Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincere apologies if the service you received was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sandy A wrote a review May 2023
Hialeah, Florida4 contributions1 helpful vote
Hotel's Favourite
Beautiful hotel! We stayed in the pool villas and the room did not disappoint. They were just as pictured. Although i booked balcony i was given the terrace room and I had no complaints the terrace was huge. If you can upgrade your room to a villa it’s well worth the price! I was able to walk to the pools from our terrace. The service at the pool bar was a bit slow but i was in no rush anyways and the drinks were so good. The casino was very nice upgraded slot machines Roulette, craps and blackjack tables There’s a popular nightclub in the hotel so to get to the villas the hotel attendants make sure you’re staying in the hotel to proceed further into the resort to prevent those not staying to get towards the pool and villas area which is nice I was worried about some of the reviews left about the hotel but i honestly had a great experience. I’m pretty particular about the rooms being clean and as advertised and i honestly got more than what i expected Would i stay here again? Absolutely !
Read more
Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Popular nightclub and casino but also kid friendly. They have 18+ pool so for those who want to...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 6 May 2023
Thank you for choosing our hotel for your recent stay. We are pleased our lovely accommodations exceeded your expectations, and you enjoyed our amenities and the service of our exceptional staff. You can be certain we will share your kind words with them. It would be our pleasure to host you again at the Fairmont El San Juan. Come back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ali M wrote a review 11 Apr
1 contribution
We were all disappointed! Multiple issues required significant management training and interventions: 1. Your employees were not accommodating, both at the front desk and in the restaurant, where we had breakfast almost every day. 2-Shower door was not closing, and water was gushing out of the shower! 3-Food at the restaurant had no variety, something every day!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Lovella A wrote a review 11 Apr
3 contributions3 helpful votes
Hotel is old. Rooms literally stink - a fine mixture of sewage and mold. My shower leaked excessively. The upside was my in room pool after showering. The staff does not listen - too many errors to count from prearrival to arrival to stay to departure. Be prepared to wait at least an hour every day to enjoy a subpar breakfast. Wouldn’t stay here again for free.
Read more
Date of stay: April 2024Trip type: Travelled with family
Room Tip: Don’t stay here
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
Thank you for your review. We are disheartened to read that we were unable to meet all of your expectations this time around. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincerest apologies.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Wanderer51927373459 wrote a review 10 Apr
2 contributions
The staff, cleanliness, and the overall resort type accommodations were great. The less than stellar rating is because the hotel was full of noise and late-night noise. Sleeping was at-times, extremely difficult and frustrating. Yelling in the halls, knocking on doors (and dashing), and late-night screams in the next room (drunken variety). The screaming in the adjoining room was intermittent enough that it would wake you in the middle of the night (along with the door knocking) but then it's gone. One night, our neighbors had a late party and we called to the front desk. I'm happy to say the hotel staff did not merely "call", they went to the party room and requested them to calm down (which they did). Seemed like teenage and college students for the most part, so consider this in your plans if you are anywhere in the spring break season. *Also, some rooms are right next to the elevator bank. I mean RIGHT NEXT to the elevator bank. Regardless of time of year, I would make sure you don't draw one of these rooms unless you sleep like a rock.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
It was a delight to welcome you to the hotel, we appreciate your review. We're happy to know our amazing team the cleanliness was on point, your feedback regarding the noise will be shared with the respective teams to ensure our high standards are being upheld accordingly. We do hope to have the opportunity to welcome you back for an even better stay in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Kiyah T wrote a review 9 Apr
1 contribution
El Fairmont San Juan is a 5 star hotel, at a cost approximately of $547 per night. However, I was not impressed. Upon arrival, the hotel was not able to accommodate the room that we had reserved. Instead of offering us an upgrade, they placed us in a standard room (level below) when what we paid for was a partial ocean view. We were given bath towels with holes in them (picture below). On our 3rd day there, the hotel reached out via text and inquired about our stay. Given my response, they then moved us to the partial ocean view room and refunded $355 of our money. Once in the new room, the ceiling started to leak. I was ready to go. When we turned the a/c off in the room, the room began to smell of Fritos/corn chips. The cold air kept the musty smell masked. The night before leaving, I followed the directions to close the folio for the hotel and noticed charges that did not belong to us. So apparently, guests can sign tabs for items ordered and write any hotel room down and that room gets billed for whatever the person ordered. Not a good business practice. I enjoyed Puerto Rico with my husband but I will not return to that hotel. The costs associated with staying there is not worth what you actually get as far as hotel accommodations. The stay here really put a damper on our anniversary trip.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: expect to pay anywhere between $80-95 bucks for breakfast for 2, $100 plus for dinner for two...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincerest apologies for the service you received that was anything short of exceptional. Also, we're very sorry if our commitment to maintaining pristine accommodations didn't shine through during your visit and for the inconvenience you encountered during your stay. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be discussed with our team. We are committed to improving our accommodations and service, so we appreciate you taking the time to share and allow us the opportunity to improve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alfredo F wrote a review 8 Apr
New York City, New York44 contributions22 helpful votes
Fairmont El San Juan Hotel is our most preferred place for having a great time, as a couple and even with friends, enjoying its food, music at the Lobby (tropical, jazz, rock, etc.), and people who attend you are the most agreeable and friendly you’ll ever find! (they are well treated themselves so they mention are providing services for many years without thinking of moving elsewhere!). Fully recommend it!
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
P H wrote a review 7 Apr
Maryland1 contribution
One of the best hotel stays ever! The hotel is absolutely beautiful and the service was excellent. Everything you need is in the hotel like Starbucks, gift shops, bars, pools, and relaxation at the beach! If you want to venture out on your own there are a lot of shops and restaurants in walking distance from the hotel. Also the historic district of San Juan is a short car ride away. We rented a car and drove there and it was very easy to find. It was a great experience.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: I recommend renting a car it was reasonable and make sure you get the ticket validated at the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
Thank you so much for the amazing review. We will definitely pass along your praise to the team. Come back and stay with us again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Angela H wrote a review 5 Apr
1 contribution
I stayed 3 nights. Great beautiful hotel resort. The room, however, VERY musty/mildew smell :( Lots of amenities. Love the that it is on the ocean. The pool areas are vast and nice. The interior lobby of the hotel is beautiful with a lot of common areas.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
BWGray wrote a review 5 Apr
Indianapolis, Indiana16 contributions2 helpful votes
We had an amazing family stay at the Fairmont El San Juan! The property was gorgeous, and the rooms were well appropriated and cared for. Our room attendant was excellent, and she kept our room clean. The hotel pools were large and clean, and our kids loved checking out balls from the towel stand. Afternoon popsicles daily at poolside were a sweet treat for the kids, as well. Food in site was excellent and easy to get. The best part was the staff. Everyone was super nice and welcoming. We didn’t have a single bad interaction. We would definitely return to the El San Juan again.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. You wanting to return is the best part of the review. We look forward to welcoming you back soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Isla Verde area.
PRICE RANGE
₹38,043 - ₹58,946 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el san juan hotel isla verde, el san juan resort and casino, el san juan hotel casino, the waldorf astoria collection carolina, el san juan hotel puerto rico
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
83
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

FAIRMONT EL SAN JUAN HOTEL (Isla Verde) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Fairmont El San Juan Hotel
Which popular attractions are close to Fairmont El San Juan Hotel?
Nearby attractions include Club Brava (0.1 km), Balneario Isla Verde (Playa el Alambique) (0.3 km), and Chabad Jewish Center of Puerto Rico (0.3 km).
What are some of the property amenities at Fairmont El San Juan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont El San Juan Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Fairmont El San Juan Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont El San Juan Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont El San Juan Hotel?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Alambique Beach Lounge.
Are there opportunities to exercise at Fairmont El San Juan Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Fairmont El San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont El San Juan Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fairmont El San Juan Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairmont El San Juan Hotel?
Many travellers enjoy visiting La Placita de Santurce (5.6 km), Fortín de San Jerónimo del Boquerón (7.3 km), and Bateria del Escambron (8.0 km).