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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,371 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,204: English reviews
Tucson, Arizona
Reviewed 24 March 2015

If you've stayed at an Embassy Suites anywhere in the States - this property is exactly the same; except it has a huge fantastic heated pool with waterfall; a casino within the hotel, and Outback steakhouse next to the Casino. Our room was updated, but browsing the other reviews you may have to request this. We were within walking distance...

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Helpful?
2Thank Rhonda A
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Rhonda A: Thank you for taking the time to review our hotel. We are very happy to hear that you enjoyed our newly redesigned suites and our beautiful outdoor pool. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

London, Canada
Reviewed 23 March 2015

This hotel is very conviently located close to the airport, resteraunts and Carolina beach. The property itself is very well maintained with a beautiful atrium and pool area. Great for relaxing and enjoying the atmosphere. Our one bedroom suite was very large and equipped with everything you need. We really enjoyed our dinner on "The Patio" and being serenaded by...

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Helpful?
1Thank LoverofTahoe
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello LoverofTahoe: Thank you for staying with us at the Embassy Suites San Juan! We appreciate your feedback. It is great to hear that you enjoyed our facilities and the beautiful music from our coquis! We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Brantford, Canada
Reviewed 23 March 2015

Our family of four thouroughly enjoyed our 3 days before and 2 days after our cruise. Pool was great, outback was nice, won at the Casino and then location is outstanding. I highly recommend it, we will be back for sure!

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Helpful?
1Thank Cnlklink13
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Cnlklink13: Thank you for sharing your positive comments, we appreciate your feedback. We are happy to hear that you had such a great time during your stay and that you won at the Oasis Casino! We look forward to seeing you again during your next stay. Sincerely, Aixa Berrios Manager

Highlands Ranch, Colorado, United States
Reviewed 19 March 2015

rooms is quiet, clean, AC worked well Parking is expensive Hotel décor is older and plain Location is okay, close to airport Breakfast and manager's reception are probably not worth the wait. There is only one cook, small selection of fruits.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Michael C
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Michael C: Thank you for taking the time to post your review on tripadvisor.com. We will discuss your observations at breakfast and at the two hours of evening reception in order to offer an expedited service. Thank you. Sincerely, Marisol Colon Cluster General Manager – Embassy Suites Hotels – Puerto Rico 787-568-7699

Puerto Rico
Reviewed 17 March 2015

This hotel has great location walking distance from everything.They have breakfast included to order very good and then they free cocktails for two hours every evening that was awesome.Staff is friendly and the hotel is in very good condition are room was very clean and it was spacious we were 5 and there was space for one more.We will be...

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Helpful?
4Thank Chinokarina
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Chinokarina: Thank you “Family of Five” for your great post on tripadvisor.com. We truly appreciate your taking the time to comment on the pillars of Embassy Suites as a Brand and especially about our friendly staff at the Embassy Suites Hotel & Casino – San Juan. Please come back soon. Marisol Colon Cluster General Manager – Embassy Suites Hotels...

Staten Island, NY
Reviewed 17 March 2015

Really loved the hotel, the staff and all the amenities. The hotel is close to the airport and just three blocks from the beach. It has it's own section of the beach w/chairs and towels. The casino and the bars were well staffed; everyone was courteous and friendly.

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Helpful?
3Thank CarolG131
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear CarolG131: Those are my favorite trips, the last minute ones usually end up being the best. Thank you for staying at our Embassy Suites Hotel & Casino and we hope we become your favorite home away from home on many of your last minute vacations. Take care. Marisol Colon Cluster General Manager – Embassy Suites Hotels – Puerto Rico...

Buffalo, New York
Reviewed 17 March 2015

I went here as a couple for 4 nights and 5 days. A great pool with a bar. Awesome bartender. As usual for embassy suites, the breakfast and free drinks in the evening was a plus. I did see that parking was $16 a day, but I did not have a car. Very close to the beach, and very easy...

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Helpful?
2Thank sbs5242
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear sbs5242: Thank you for staying with us! We are delighted to hear that you enjoyed our breakfast and complimentary drinks. We appreciate your feedback. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

China
Reviewed 17 March 2015

Pros: It's Puerto Rico: Great people, beautiful scenery Atrium area is very comfortable Room is large and comfortable Five minute walk to 24 hour grocery store Ten minute drive to airport Cons: Breakfast is awful Iron, hair dryer poor quality/non-existent No bottled water provided (tap is not potable) Spotty wifi

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Helpful?
3Thank gobeniubi
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear gobeniubi: Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed our newly redesigned suites and convenient location. I apologize for the inconvenience you had with the hair dryer and the iron in your room. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Reviewed 17 March 2015

I believe that what seemed to be bleach fumes in the hotel room may have triggered my allergies. I stayed there two nights pre-cruise and at first thought that it was just the change in climate that was making my eyes water. When I returned for one night after the cruise I noticed that the room and the bedding had...

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Helpful?
3Thank rufferta
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear rufferta: Hello and thank you so much for your detailed posting. We are truly sorry about the “perhaps a little too clean” and will share your comments with our Director of Housekeeping. It is never our intention to cause anything other than a great experience when you stay on our Island and at our Embassy Suites Hotel & Casino...

Orlando, Florida
Reviewed 15 March 2015 via mobile

This hotel has stepped up its game! I've stayed here in the past and I believe they have renovated the rooms over the last few months. Very clean and well appointed. The area is nice with restaurants and shopping within walking distance. I don't drive while I am down there (Puerto Rico has the worst drivers overall of any place...

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Helpful?
3Thank James J
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear James J: We are very happy to hear that you enjoyed our newly renovated suites as well as our Room Service. We are always working hard to enhance our guests’ experience. I shared your comments regarding the air conditioning in your room with our Engineering Department. Your feedback is very important to us. We look forward to seeing you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: ₹ 9,302 - ₹ 25,154 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Isla Verde, Puerto Rico - Carolina
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
5 of 5